GoodLife Fitness Canada Reviews 

65
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were let down by their experience overall. People expressed deep frustration with the company's staffing decisions regarding facility safety enforcement. Consumers also strongly complained about unhelpful customer service representatives, corporate unresponsiveness, and a severe lack of empathy when dealing with sensitive and serious incidents. Though some customers were entirely dissatisfied with the corporate policies, a small group of people noted that certain individual staff members at specific gym locations were exceptionally lovely, amazing, and very pleasant to interact with during their daily fitness visits.

What people talk about most

Staff

Reviewers mention negative feedback about staff, expressing deep disappointment and frustration over how the... See more

Customer service

Customers had negative experiences with customer_service, consistently reporting a lack of empathy,... See more

Ethics

Customers consistently note negative experiences regarding company values. Reviewers express frustration over... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This company let a POS get in with a dagger that’s apparently for religious purposes but we don’t need knives in gyms!!! Idc what kind of lies they say about “religious symbols”. Do NOT USE GOODLIFE... See more

Rated 1 out of 5 stars

Absolute rubbish that you fired this lady from her livelihood for maintaining safety and common sense within the premises. I declare that my religion requires me to carry a shotgun. Does not mean I... See more

Rated 1 out of 5 stars

Very dangerous environment for members. Will let anyone in with a day pass. Including weapons. Avoid for your own safety

Rated 1 out of 5 stars

Goodlife Fitness is incompetent and/or fraudulent. Avoid it. Choose LA Fitness instead. Cheaper and better customer service. They overcharged me more than $200 when they continued charging me... See more


1.6

Bad

TrustScore 1.5 out of 5

65 reviews

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No history of asking for reviews

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1.6

All reviews

(65)

55 reviews in the last 12 months

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Rated 2 out of 5 stars

Pay the extra money and go to a better gym

Good life Canada gets a two simply for the reason that unlike any modern company that allows you to either chat with an online agent or unenrolled over the phone or use any of the modern technology you’ve vented to end membership after the contract has ended you must go in physically to speak to one of their staff, which is Just the most paid example of inducing friction in order to keep getting to take 50 bucks a month out of peoples bank accounts for longer. It’s scummy. It’s lousy Cancelling has already fulfilled a year or two your contract. Also, their facilities did be too small for the number of members using them overcrowded waiting in line just to use a bloody bench press pay the extra money and go to a better gym

June 1, 2024
Unprompted review
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Rated 1 out of 5 stars

Horrible

Horrible, avoid if military! GoodLife asked me to update my account status from active duty to veteran community, which I did following their instructions. I received an email from them which quoted my eligibility for the veteran discount. Then they did not apply it to my account, charging me double (x2) what I agreed to upon signing up for my account, for at least 6 months. When I discovered the clerical error and that I was significantly overcharged, they refused to do anything to make it right. Nothing at all… Horrible company and worse customer service, they do not care about the military community.

April 1, 2024
Unprompted review
Rated 1 out of 5 stars

The first thing you meet is a staff…

The first thing you meet is a staff that only want their share of your money. Always trying to sell you s**t when all I wanted was to workout. Also told me lies about my membership and even tried to sell me something they have in Goodlife fitness, just not theirs (Wellness with spa and s**t). Honestly felt scammed when I started there. Like your stupid high prices isn't enough?

April 17, 2024
Unprompted review
Rated 3 out of 5 stars

Cancelling GLF, moving to PF

I opted to select a membership at Planet Fitness even though I have a Goodlife membership. I found that cardio equipment is better maintained at PF. More user friendly if you have an arm in a sling. PF has bottle holders on both sides, seat adjustment is ambidextrous, and peddles have rachet straps. GLF does not have any of those features. Maybe one or two bikes have foot straps but they are not rachet styles and if one arm in a sling it is difficult to adjust. PF weight machines allow for single hand/arm use in more of their apparatus. But also found PF to be way more crowed than GLF.

March 25, 2024
Unprompted review

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