It's super easy navigating around the site! Any questions I had or suggestions needed, were answered straight away! After I finally had my choices in my cart, I experienced no issues with the check ou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have purchased from Goose Creek several times before and was surprised when one of my 3 wick candles was damaged. I sent an email to customer service and received a response almost immediately. I... See more
As always I am truly satisfied with my candles. When I have my windows up, I have gotten compliments about how good they smell. They must be good if I get compliments from people passing by my windo... See more
I am happy with the scents I chose, just a light hint in the air, not overpowering. The delivery did take a while; it didn't matter to me, but just be aware if ordering for a special occasion
Company details
Information provided by various external sources
Create a warm, inviting atmosphere in every room of your home with artisanal scented candles and other ambiance-enhancing fragrance products from Goose Creek.
Contact info
United States
- goosecreekcandle.com
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 13% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Goose creek will always get my business…
Goose creek will always get my business the candles that I get are amazing and my family love the smell
July 20, 2026
Love these candles
Love these candles! You also receive your order in a reasonable amount of time carefully packed.
July 20, 2026
It's super easy navigating around the…
It's super easy navigating around the site! Any questions I had or suggestions needed, were answered straight away! After I finally had my choices in my cart, I experienced no issues with the check out process! My order was delivered sooner than expected too! My items were packed very securely. The scents of every candle that I've purchased with Goose Creek, are amazing!
July 20, 2026
I just love the candles
I just love the candles, the only ones I found that make my house smell so awesome and get compliments on them.
July 20, 2026
Great candles - great prices!
Great candles at a great price!! Plan to give some of these as gifts!! Thank you so much!!!
July 20, 2026
I love all my choices of wax melts
I love all my choices of wax melts. They smell amazing! 5 stars for those!
I can only give 3 stars to the plug in oils.
Out of my choices you could only smell 1 in my small 1/2 bath :(
July 20, 2026
Reply from Goose Creek
Hi Cindy!
We're glad to hear you're enjoying your wax melts and loving the fragrances you chose! We understand, though, that the plug-in oils didn't provide the same fragrance strength you were hoping for.
If you'd like our Customer Support team to review your experience with the plug-in oils, you can reach out using the link below:
https://goosecreeksupport.zendesk.com/hc/en-us/requests/new
If you've already contacted us, there's nothing further you need to do at this time. Our team will review your existing request and follow up with you directly.
Thank you for sharing both the positive feedback and your concerns with us.
— Goose Creek Customer Support
I had a lost package
I had a lost package. Goose creek took great care of me and issued a refund minus shipping.
July 20, 2026
Your customer service never answers the…
Your customer service never answers the questions I been emailing and never get any satisfaction. I keep sending the same information and I get no where I will never order from
Goose creek again. I have been texing for a week than they tell me time ran out the issue ever gets solved
Carmela Croce
August 1, 2026
Unprompted review
Reply from Goose Creek
Hi Carmela,
We're sorry to hear about your experience and understand how frustrating it is when you feel your questions haven't been answered and you're unable to get the resolution you're looking for.
We'd like the opportunity to review your concerns further. Since we're unable to access order details through Trustpilot, please submit a support request using the link below:
https://goosecreeksupport.zendesk.com/hc/en-us/requests/new
Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your concerns and assist further.
Thank you for bringing this to our attention.
— Goose Creek Customer Support
Many various candles
Many various candles, bought too many to last this whole year & all the holidays for awhile
January 20, 2026
Love your candles
Love your candles, though some of the newer ones are not as good as old ones in terms of scents!
April 20, 2026
Great product
October 15, 2025
I never received my package
I never received my package. You all said it was delivered to me but it was not delivered to my house or any of the neighbors. I would appreciate a refund or either resend my order with me having to sign for order. Thank you in this matter.
July 20, 2026
Reply from Goose Creek
Hi Jane!
We're sorry to hear that your order hasn't arrived. We understand how disappointing and frustrating that can be.
We'd like the opportunity to investigate this further and help find a resolution. Since we cannot access your order details through Trustpilot, please submit a support request using the link below.
https://goosecreeksupport.zendesk.com/hc/en-us/requests/new
Our support team will review your case and work with you directly.
— Goose Creek Customer Support
Awesome products at a great price!!
Awesome products, great shipping price and packaged very well.
July 20, 2026
Scented candles
Bought these candles and gave them away as Xmas gifts. Everyone that got one loved them
October 7, 2025
Love this company
Love this company, great delivery time, wonderful scents & a great variety of smells . Candles are long lasting. If you've never ordered try them you won't be sorry.
July 20, 2026
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