Goose Creek Reviews 

14,054
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 7,354 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that they love the extensive selection of wonderful fragrances, pointing out that the scents last for a long time and fill their entire homes. Shoppers also highlight the affordable prices, fast delivery times, and careful packaging that consistently keeps products secure during transit. Some reviewers were not happy with the performance of specific items, mentioning that certain wax melts or diffusers produced very little to no fragrance at all. Other buyers experienced occasional issues with delivery, noting that a few packages arrived with broken items or missing products inside.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the wonderful and long-lasting... See more

Quality

Consumers find quality to be positive, frequently praising the amazing scents and long-lasting burns of the... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages frequently arrive quickly... See more

Order

Clients share positive opinions on order, highlighting prompt deliveries, careful packaging, and overall... See more

Price

Customers consistently note positive experiences with price, highlighting that the price point is fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's super easy navigating around the site! Any questions I had or suggestions needed, were answered straight away! After I finally had my choices in my cart, I experienced no issues with the check ou... See more

Rated 5 out of 5 stars

I have purchased from Goose Creek several times before and was surprised when one of my 3 wick candles was damaged. I sent an email to customer service and received a response almost immediately. I... See more

Rated 5 out of 5 stars

As always I am truly satisfied with my candles. When I have my windows up, I have gotten compliments about how good they smell. They must be good if I get compliments from people passing by my windo... See more

Rated 5 out of 5 stars

I am happy with the scents I chose, just a light hint in the air, not overpowering. The delivery did take a while; it didn't matter to me, but just be aware if ordering for a special occasion


Company details

  1. Home & Garden

Information provided by various external sources

Create a warm, inviting atmosphere in every room of your home with artisanal scented candles and other ambiance-enhancing fragrance products from Goose Creek.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(14,054)

7,346 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I loved how fast my order arrived

I loved how fast my order arrived. I ordered the grape soda, champagne bubbles, clean cotton and a coconut. They all smell so good, but the scent lasted a day! I was so disappointed i wish they lasted a few days!

July 20, 2026
Goose Creek logo

Reply from Goose Creek

Hi Anastasia!

Thank you for sharing your feedback. We're glad to hear your order arrived quickly, but we're sorry that the fragrances didn't last as long as you expected.

We'd like the opportunity to learn more about your experience. Since we're unable to access order details through Trustpilot, please submit a support request using the link below if you haven't already:

https://goosecreeksupport.zendesk.com/hc/en-us/requests/new

Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your feedback and assist further.

Thank you for taking the time to share your experience.

— Goose Creek Customer Support

Rated 5 out of 5 stars

Got here fast

Got here fast, love all three scents and the deals! Seems like shipping costs less now too which is why I had not ordered in a while.

July 21, 2026
Rated 3 out of 5 stars

The hello Kitty candle was very cute on…

The hello Kitty candle was very cute on the outside but had little to no smell. The funnel cake candles smelled very good. The other candle was just average. There doesn't seem to be a lot of consistency on what will smell good and what won't.

July 21, 2026
Goose Creek logo

Reply from Goose Creek

Hi Heather!

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with the fragrances was inconsistent and that some of the candles didn't provide the scent throw you were expecting.

We'd like the opportunity to learn more about your experience. Since we're unable to access order details through Trustpilot, please submit a support request using the link below if you haven't already:

https://goosecreeksupport.zendesk.com/hc/en-us/requests/new

Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your feedback and assist further.

Thank you for sharing your experience.

— Goose Creek Customer Support

Rated 5 out of 5 stars

I've bought candles from Goose Creek…

I've bought candles from Goose Creek several times and like to give them as presents to friends and family. Everyone who gets them just loves them. They have a pleasant scent and are long lasting. I have a dozen of them waiting to give to friends, family and neighbors.
Keep up the good work Goose Creek!!!

July 20, 2026
Rated 1 out of 5 stars

I requested to cancel my order the same…

I requested to cancel my order the same day I placed it because, immediately after my purchase, I received an email notifying customers of a data breach. As a first-time customer, I was concerned and emailed to cancel my order.

It took six days to receive a response, and that email only acknowledged my initial request to cancel and promised a follow-up that never came. It's now been over two weeks since the follow-up email; the candles have already been delivered, and I still haven't received any resolution.

I haven't experienced such poor customer service in a long time. Ignoring a customer's cancellation request and then failing to follow through with a solution is unacceptable.

8/4/26 Update
Ironically, I just received an email from Goose Creek saying if I haven't yet heard from a representative, to respond with my issue (again) or my ticket will be closed. This is the exact issue I described in my original complaint. I received an automated email stating that I should have already been helped, even though no one has actually contacted me or addressed my request.

July 14, 2026
Unprompted review
Goose Creek logo

Reply from Goose Creek

Hi Beth!

We're sorry to hear about your experience and understand how frustrating it must have been to wait for a response to your cancellation request and then not receive the follow-up you were expecting.

We'd like the opportunity to review your concerns further. Since we're unable to access order details through Trustpilot, please submit a support request using the link below:

https://goosecreeksupport.zendesk.com/hc/en-us/requests/new

Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your experience and assist further.

Thank you for bringing this to our attention.

— Goose Creek Customer Support

Rated 5 out of 5 stars

Wonderful Company!

Goose Creek Candles is the only place I get my Candles!
Excellant selection of wonderful scents! Their Candles burn for a long time filling my house up !
Customer service is Top Notch!

July 20, 2026
Rated 4 out of 5 stars

Product Review

I have yet to light the candles, so I cannot speak to their scent when burned or their longevity. I can only go by what other candle purchasers have said. The wax tarts I bought smell wonderful. I use them in my bathroom. My only area for improvement is shipping. It took a long time for my order to arrive.

July 20, 2026
Rated 5 out of 5 stars

So many scents

Your candles are fantastic! I love all the different scents. So many to choose from. I'm a fan of the coconut pineapple amber kinda scents. Thank you for all you do!

July 20, 2026

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