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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have purchased from Goose Creek several times before and was surprised when one of my 3 wick candles was damaged. I sent an email to customer service and received a response almost immediately. I... See more
As always I am truly satisfied with my candles. When I have my windows up, I have gotten compliments about how good they smell. They must be good if I get compliments from people passing by my windo... See more
I am happy with the scents I chose, just a light hint in the air, not overpowering. The delivery did take a while; it didn't matter to me, but just be aware if ordering for a special occasion
Company details
Information provided by various external sources
Create a warm, inviting atmosphere in every room of your home with artisanal scented candles and other ambiance-enhancing fragrance products from Goose Creek.
Contact info
United States
- goosecreekcandle.com
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 13% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great product and fast delivery my wife…
Great product and fast delivery my wife and I love goose creek candles!
July 20, 2026
i.had.2.candles.broken.did.not.replace
July 20, 2026
Reply from Goose Creek
Hi Edith!
We're sorry to hear that your order arrived with damaged items and understand how frustrating that experience can be.
We'd like the opportunity to investigate this further and help find a resolution. Since we cannot access your order details through Trustpilot, please submit a support request using the link below.
https://goosecreeksupport.zendesk.com/hc/en-us/requests/new
Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We'd appreciate the opportunity to review your order and work toward a resolution.
Thank you for bringing this matter to our attention.
— Goose Creek Customer Support
Never had luck with these candles over…
Never had luck with these candles over the years. Most of them had no scent. Some had a light scent if it was beside you. Thinking the scent throw had been improved, I tried again. Same thing. I will not be ordering again.
July 20, 2026
Reply from Goose Creek
Hi Kathy!
We're sorry to hear about your experience and understand how disappointing it must have been to repeatedly purchase our candles over the years and not get the scent throw you were expecting.
We'd like the opportunity to review your concerns further. Since we're unable to access order details through Trustpilot, please submit a support request using the link below if you'd be willing to share more about your experience:
https://goosecreeksupport.zendesk.com/hc/en-us/requests/new
Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your feedback and assist further.
Thank you for taking the time to share your experience.
— Goose Creek Customer Support
I never received my order
I never received my order. I’ve never had these problems with Yankee candle. And then you sent text messages that my order was delivered even after you guys refunded my money. You really need to get your act together.
July 20, 2026
Reply from Goose Creek
Hi Frank!
We're sorry to hear that your order hasn't arrived. We understand how disappointing and frustrating that can be.
We'd like the opportunity to investigate this further and help find a resolution. Since we cannot access your order details through Trustpilot, please submit a support request using the link below.
https://goosecreeksupport.zendesk.com/hc/en-us/requests/new
Our support team will review your case and work with you directly.
— Goose Creek Customer Support
Love, love. Love!
My mom and I love our candles. We love the scents and are sad when we run out. My dad is hard to please when it comes to scented candles and he doesn’t complain when we get Goose Creek. Thank you!
July 20, 2026
Little disappointed in time frame… but…
Little disappointed in time frame… but still love the product
July 20, 2026
Quick and easy
July 20, 2026
I love love the candles
I love love, love the candles, the smell everything about it thank you
July 20, 2026
It took a long time to get them and…
It took a long time to get them and then they don’t smell very good.
July 20, 2026
Reply from Goose Creek
Hi Lora!
We're sorry to hear that your order took longer than expected to arrive and that the fragrances didn't meet your expectations once you received them.
We'd like the opportunity to review your concerns further. Since we're unable to access order details through Trustpilot, please submit a support request using the link below if you haven't already:
https://goosecreeksupport.zendesk.com/hc/en-us/requests/new
Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your experience and assist further.
Thank you for taking the time to share your feedback.
— Goose Creek Customer Support
Smells amazing and last long
July 20, 2026
Awesome candles and customer service.
I couldn't be happier with my experience with Goose Creek! The candles smell absolutely amazing and fill the whole house with fragrance. Unfortunately, a few of my candles arrived broken during shipping, but their customer service was outstanding. I submitted a support ticket, and they responded quickly and replaced the damaged candles without any hassle.
It's refreshing to find a company that stands behind its products and truly values its customers. Between the incredible scents, great quality, and top notch customer service, Goose Creek has definitely earned a loyal customer. Highly recommend!
July 20, 2026
My experience was not great this time
My experience was not great this time, I received a broken candle. I have already sent you a notice on this and have heard nothing back. Thank you Betsy Laitinen.
July 20, 2026
Your candles are like no other
Your candles are like no other. You have so many to choose from and the fragrance fills the air for long periods of time. I use them not only at home but also at work. I love it when someone comes into the home or office and the first thing they say is WOW it smells so nice in here. That makes me smile and keeps my going back to order more.
July 19, 2026
I love the variety of scents
I love the variety of scents, and of course, the candles smell great!!
July 20, 2026
Your wax melts and candles are average
Your wax melts and candles are average. The scent throw is very light.
July 20, 2026
Reply from Goose Creek
Hi Mileah!
We're sorry to hear that you were disappointed with your purchase. Customer feedback is important to us, and we appreciate you taking the time to share your experience.
If you would like additional assistance, please feel free to contact our support team through the link below:
https://goosecreeksupport.zendesk.com/hc/en-us/requests/new
— Goose Creek Customer Support
Extended delivery time No free shipping…
Extended delivery time No free shipping option
July 20, 2026
Reply from Goose Creek
Hi Jan!
Thank you for taking the time to share your feedback. We're sorry to hear that your order took longer than expected to arrive and that the available shipping options didn't meet your expectations. We understand how frustrating that experience can be.
If you would like additional assistance, please feel free to contact our support team through the link below:
https://goosecreeksupport.zendesk.com/hc/en-us/requests/new
Thank you for sharing your feedback.
— Goose Creek Customer Support
Great product reasonable delivery times.
July 20, 2026
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