PhoneBox Reviews 779

I was setting up multiple lines some did work right from the start the other once i Had to work on for days to get it done. The Referral links do not work. and it seams like as if there is a virtual assistance working the system I Had to sit on the PC for Over 6 hrs. and still not done. The plan itself is great and working good but it takes to long to get problems solved when needed. They do not support Transfer of E sim from one Phone to the next and charge you every time you need to transfer to a new phone.

Thank you very much to PhoneBox for kindly arranging a Mandarin-speaking customer service representative to help me solve the problem that had been bothering me. Samantha is a very patient and professional customer service representative. Her attitude is also very gentle, feeling like the warmth of spring. I will recommend my friends to use PhoneBox.

Jessa is amazing! Patiently attends to my request every time and am always satisfied with the service. Even late at night, they are present, ever-ready to help with my request.

Always answer to my question kindly. I could feel they are really concerned my issue and try to solve it.

Emina was very helpful with setting up our phone plan

Thank you to Sheree for fast and nice response!

I was truly impressed and touched by your staff member, Surine — not only because of her professionalism, but also because of her patience and thoughtfulness. I even feel a bit regretful about transferring to another company

thank you PhoneBox, specially Chinese service. thankyou annie, your service is so nice and so kind. you are the best.

All assistants are so nice and Kind everytime !
I'm satisfiend they're assist.
When I got a problem or having questions, they always do the best for me!
Thanks to assistant's help I felt get better trip by Canada.
I got a think when I get trip to Canada or USA, absolutely reuse Phonebox!

I had an amazing experience with Grace over live support chat, my plan got terminated, and she was able to restore it, including my number, and help me upgrade my plan! Super friendly and helpful.

Winnie was very kind and answered my questions. Thank you.

Great value for money. However absolutely poor client service. They are as worst as other budget services even it come to customer service. It seems like their reps are not trained to do the job or sloppy in their work. Either way don't expect any customer service from them and you are definitely on your own. I am thinking of cancelling after my first month is done with them.

I was helping a friend's 15 son who came from China for a short period of time to activate a card that was supposedly Phonebox and activation instruction was provided to go to Phonebox website to activate the card. Upon getting to the site, it does not recognize the sim card number as it was a Rogers sim card. I then purchased a e-sim for the boy, turned out his phone does not support esim. So I called customer service to try to transfer the esim to the regular sim that the boy received from his school. Was told by the agent that it will only work on a phonebox sim card. I tried to order from Amazon a phonebox card, again received a Telus card. So does Phonebox not have proper sim?

This was great! Winny who is responsible for your service support led us perfectly.

There are 2issues every things “Jun” reply me quicker than I thought with very kind and details.

Katrina was really helpful, dealt with my issue in like 10 min. Very fast response time

Samantha is great helpful. Thanks