GORAL Reviews 

245
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional craftsmanship and robust build of the footwear, noting that the materials feel premium, luxurious, and durable for everyday wear. Many consumers state that the items are well worth the wait. People also appreciate the smooth shopping journey, helpful production updates, and the satisfying unboxing experience when receiving their handcrafted products. Some reviewers were not happy with customer service, mentioning long communication delays, missed deadlines, and difficulties getting timely responses. A few other people also felt that the sizing could be inconsistent across different styles, leading to unexpected fit problems and discomfort.

What people talk about most

Product

Customers had positive experiences with product, highlighting the exceptional craftsmanship and outstanding... See more

Quality

Consumers find quality to be positive, highlighting exceptional craftsmanship and robust construction. Many... See more

Order

Reviewers highlight ambiguous aspects of order processes, reflecting both significant delays and ultimate... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting starkly contrasting experiences.... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First pair of gorals, and I am not dissapointed. The sneakders are a bit uncomfortable at first but they do feel quite nice snug once broken in. I got the mystery box, but looking at an actual pair sm... See more

Rated 5 out of 5 stars

Received my Smugs today, got the ones available through John Lewis with CF Stead leather, much cheaper than the horween leather ones on Gorals own site. Hard to imagine horween leather being worth £10... See more

Rated 5 out of 5 stars

An impressive shoe company that make all of their shoe products inhouse, handcrafted by skilled craftsmen in England. It's blatantly obvious upon picking up the shoes for the first time that the... See more

Rated 5 out of 5 stars

I recently purchased the Mellor ll Charles F. Stead Spitfire leather sneakers black sole from Goral Shoes, and I am extremely pleased. The craftsmanship and quality of the leather are exceptional, m... See more


Company details

  1. Shoe Factory
  2. Shoe Store

Written by the company

Goral is a Sheffield-based company that designs and handcrafts high-quality shoes and sneakers using premium materials. Our shoes are stylish, comfortable, and durable, suitable for any occasion. We're committed to exceptional customer service and building long-lasting relationships with our customers. Shop with us today to experience the difference high quality craftsmanship can make.


Contact info

4.1

Great

TrustScore 4 out of 5

245 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(245)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

In a word

In a word, quality. These shoes are great, I’ll be buying more, what more is there to say.

January 18, 2024
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Rated 1 out of 5 stars

Don’t buy shoe laces

Don’t buy shoe laces, size very long, can’t use them and you pay about 20£ with delivery, they are about 2 m, expected something exquisite for this price but got …., and they are not like in photos , not even a small package to put them in, cheap brand with high prices, probably the shoes are same

January 22, 2024
Unprompted review
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Rated 1 out of 5 stars

All the hype and no delivery!

I was very excited about this shoes; from its design to the story behind it. Waiting for development was long.

The day that I'd finally received my boots, it looked great from the colors and beautiful leather. Finally it was time to put it on. You can't imagine the disappointment. It's the worst ill fitting shoes that I have ever purchased. I can feel every uncomfortable areas, from the edges of the insoles, to the cramping of my toes, and it had this weird fit like everything is pushing my foot lateral or outward. I am not happy. Now I have to figure out how to return it.

December 18, 2023
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Rated 5 out of 5 stars

Excellent product and experience

I'm so pleased with my Mellor II shoes. They are hugely comfortable straight out of the box, beautifully made and stylish. They arrived in mere days which was a very pleasant surprise. Not cheap, but really excellent and great they can be resoled.

December 19, 2023
Rated 5 out of 5 stars

Great to support this British shoe…

Great to support this British shoe maker - took a wee while for shoes to arrive, but they did manage expectations with an e mail, and it was Black Friday, and they are made to order, so full forgiveness there. Great quality shoes, very happy. Quite close fitting initially but confident they will wear in to the perfect size and comfort over time.

December 19, 2023
Rated 5 out of 5 stars

Muggs 2.0

Good communication and updates throughout the build process. Some delays but my shoes arrived before Christmas. Excellent materials and robust construction. Good sizing with 1/2 size up from sneaker size to account for wool lining.

December 18, 2023
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Rated 5 out of 5 stars

Love the shoes

Love the shoes! They fit perfectly and very high quality. Would definitely recommend!

Ordering proces is fine. Takes a while and would have liked a bit more updates, but worth the wait!

November 22, 2023
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Rated 5 out of 5 stars

I bought a mystery box

I bought a mystery box. Shipping was fast to Oklahoma, US, and the shoes are fantastic.
Please continue with the black Friday mystery boxes so I can buy again next year.

November 22, 2023
Rated 4 out of 5 stars

No issues with any of the experience, but the color! Horror!

No issues with any of the experience, but I did end up with what I feared from the blind box experience- a pair of shoes I would never wear due to how eye-searingly red they are. Might be worth allowing for some level of request on the blind box- such as specific things to avoid- leave the random for the most part, but allow for not sending obnoxious colors if they would not be welcome…

Luckily for all, my wife wears the same shoe size and very much likes them, so yay!

November 23, 2023

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