Very disappointing experience
Very disappointing experience. When I requested an appointment, the response was very quick per whatsapp, so we could agree on the date and time. Shortly before the appointment day, I was notified that the agent couldn’t come, so we rescheduled. In the end nobody showed up, neither notified me about the cancellation one week later. I just wasted my day off that I took for this appointment.
I guess the quality of the products is as low as the customer service, so luckily I didn’t get a chance to order anything from this company..
Reply from Gordijnendump
Dear Natalja,
First and foremost, we sincerely regret the negative experience you have had. Our goal is always to provide the best service to our customers and ensure that processes run smoothly. However, we are truly saddened that we were unable to meet your expectations due to the unforeseen issues that occurred.
We have also reached out to you privately to explain our situation in detail and had the opportunity to offer our sincere apologies. We hope you can understand how challenging this situation was for us as well and that it was never our intention for things to unfold this way.
Customer satisfaction is our top priority. We would love for you to reach out to us again so that we can find a way to make things right and hopefully turn this experience around. We are here to ensure your happiness and to leave no hard feelings behind.