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Gorilla AccountingReviews 

2,159
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 234 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional staff and seamless service. Customers consistently praise the staff for their helpfulness, professionalism, and prompt responses to all inquiries, making complex financial matters clear and manageable. Many people appreciate the personalized guidance and support, especially new business owners and contractors, finding the overall user experience to be stress-free and efficient. However, some customers also noted issues with transparency regarding charges and a lack of clear communication about the work being performed on their behalf. A few other people also felt that the service was not as tailored as promised, and that regular check-ins did not occur, leading to a less hands-on experience than expected.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often describing it as professional, supportive, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, knowledge, and... See more

Response time

Customers had positive experiences with response times, consistently reporting prompt and quick replies to... See more

User experience

Clients share positive opinions on user experience, highlighting a smooth, professional, and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I moved from contracting inside to outside IR35 towards the end of last summer, and the unknowns were very daunting. I’d originally chosen an accountancy firm I could never get hold of, so I had to sw... See more

Company replied

Rated 5 out of 5 stars

I’ve had a few accountants and they’ve always been quick to take money and slow to service your needs . I transferred to gorilla 6 months ago and, along with FreeAgent, have had trouble free su... See more

Company replied

Rated 5 out of 5 stars

Gorilla are first class! For me as a new business owner, they are exactly what I need. Connor has been exceptional providing guidance every step of the way, helping me navigate through, and being ava... See more

Company replied

Rated 5 out of 5 stars

Lee is reliable and helpful and I feel secure with Gorilla in that I feel like they keep me on top of what needs doing for my accounts. The only thing that could improve the experience of gorill... See more

Company replied


Company details

  1. Accounting Firm
  2. Accountant
  3. Tax Advisor
  4. Tax Consultant
  5. Tax Preparation
  6. Tax Preparation Service

About Gorilla Accounting

Written by the company

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We’re specialist accountants for the self-employed and small businesses and are proud to be the UK’s most trusted accountancy firm.

Our pricing is transparent and our fixed-fee accountancy packages are great value and all-inclusive. You’ll work with your own dedicated accountant who will expertly manage your business and personal accounting needs, ensuring all your tax obligations are met as well as providing unlimited personalised support and advice.

As technology-focused accountants, we’re proud FreeAgent Platinum Partners and provide award-winning FreeAgent accounting software to our clients, inclusive in our accountancy packages, saving you up to £330 per year. Our software is fully compliant with Making Tax Digital (MTD) requirements, and we support clients with MTD registration, digital record-keeping, quarterly submissions and final declarations, helping sole traders and landlords stay compliant with HMRC while simplifying their accounting and tax obligations.

Our Client Service Guarantee means you’ll always receive a quick response to your queries. If you contact us before 3pm on any working day, we guarantee to respond the same day or we’ll issue you with a £50 payment.

If you’re unhappy with the service from your current accountant, our streamlined switching and onboarding process makes things easy. We’ll take care of everything so you’re set up and enjoying our service in no time.

Click below to get an instant quote today.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,159)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Onboarding and Transition from Previous Accountant

I recently moved from another well known accountancy services company that lets say became less 'in touch' with their clients and where the service deteriorated due their lack of care and attention.

So far I can only be positive about the service provided by Gorilla Accounting. The transition has been really smooth and I feel a lot more confident that my account is being properly managed. A shout out to Clare who has been excellent throughout, keeping me informed through the transition period, status of the account and actions that need completing so no deadline is missed.

December 24, 2025
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Reply from Gorilla Accounting

Thank you very much for taking the time to share such thoughtful feedback.

We’re really pleased to hear that the transition has been smooth and that you’re feeling confident in how your account is being managed. That peace of mind is exactly what we aim to provide, so it’s great to know we’re on the right track.

I’ll be sure to pass your comments on to Clare, she’ll be delighted to hear that her support and communication have made a positive difference.

Rated 5 out of 5 stars

Lily was so helpful in my tight…

Lily was so helpful in my tight deadline. Grateful.

December 24, 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review. We're beyond pleased that Lily was able to provide proactive and timely support.

Rated 5 out of 5 stars

Efficient helpful service

Efficient helpful service - not sure why I didn't switch to Gorilla sooner. Morgan is excellent!

December 15, 2025
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Reply from Gorilla Accounting

Thank you for leaving such a kind review! We're so happy to hear that you're pleased with the service provided at Gorilla.

Rated 5 out of 5 stars

First year with Gorilla has been great…

First year with Gorilla has been great so far, Connor and the team have always been helpful and quick to respond to any tricky questions that have cropped up.

December 15, 2025
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Reply from Gorilla Accounting

Thank you for this wonderful 5-star review! Its great to know that Connor has provided helpful and timely support.

Rated 1 out of 5 stars

Opaque fee structure and poor customer…

Opaque fee structure and poor customer service - would not recommend, there's better out there.

December 15, 2025
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Reply from Gorilla Accounting

Sorry to hear that you have been unhappy with the service. A member of the management team will be in touch to discuss. We try to keep our service fees simple, with an all-inclusive, set monthly fee. All monthly fees are published on our website and when a client looks to join, the new business team will call to quote on the monthly fee, and then will follow up in writing, in all cases.

Rated 5 out of 5 stars

I highly recommend Gorilla Accounting…

I highly recommend Gorilla Accounting for their professional services and attentive support. They are an excellent choice for SMEs and beyond.

December 15, 2025
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Reply from Gorilla Accounting

Thank you for this glowing recommendation! It's wonderful to know our team has provided attentive support.

Rated 5 out of 5 stars

Finally found my forever accountant

I’ve had a few accountants and they’ve always been quick to take money and slow to service your needs .

I transferred to gorilla 6 months ago and, along with FreeAgent, have had trouble free support ever since. From closing last year, to payroll changes, to VAT quarter returns, the process has been very smooth.

I’ve asked many questions and queries of my gorilla accountant-Jake- and he always responds within a day (mostly within hours) which I appreciate immensely .

Thanks gorilla!

December 4, 2025
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Reply from Gorilla Accounting

What an amazing review! We're so pleased that you've found our services to be stress-free and smooth. It's wonderful to know that your dedicated accountant has been able to provide timely, proactive support.

Rated 5 out of 5 stars

Great company

Great company, always available to help and advise, particularly in the current challenging times

December 12, 2025
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review. We're beyond pleased that you've received such proactive support in challenging times.

Rated 5 out of 5 stars

I have now been with Gorilla accounting…

I have now been with Gorilla accounting for just over a year and so far they have been very good. Lee Wilson sorts out my accounts and helps when needed, they have all been very understanding and I have had no issues what so ever. Excellent service and very quick to reply to any questions I have. Overall I am very happy with the service I am getting.

December 12, 2025
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review. We're so pleased to hear that you've had such a wonderful experience with our team, especially your dedicated accountant Lee.

Rated 5 out of 5 stars

Great advice and service.

Fantastic support from
Sophie.

December 8, 2025
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! We're so pleased that you're happy with the service you've received!

Rated 5 out of 5 stars

Excellent service.

Used these guys for our start up. Brilliant service. Always on hand for even the simplest questions. Thankyou Chloe.

November 25, 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you taking the time to leave a review! We're so pleased that Chloe has provided such an excellent service.

Rated 5 out of 5 stars

They are competent and efficient

They are competent and efficient. I am happy with all the services provided

November 24, 2025
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review. We're so pleased that you are happy with the service our team has provided.

Rated 5 out of 5 stars

Highly recommended

Highly recommended! As a freelancer, I've been using Gorilla Accounting for over two years and have been extremely satisfied. They consistently provide helpful and timely advice, ensuring I operate as tax-efficiently as possible. I always receive prompt support, even when my assigned accountant is out of the office and the online system they use is really intuitive for approving transactions, uploading receipts, and reporting, etc. From speaking with other business owners, their charges are also very reasonable. I would highly recommend them!

November 24, 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you so much for your fantastic review! We're delighted to hear that you’ve been satisfied with our support over the past two years. We’re pleased that you find our online system intuitive and that you’ve felt supported even when your dedicated accountant is away.

Rated 5 out of 5 stars

Excellent Service and Support

Gorilla Accounting excels in communication and professionalism. Their services have been consistently straightforward and completely worry‑free.

November 24, 2025
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Reply from Gorilla Accounting

Thank you for this great 5-star review! It's wonderful to know that you've received such professionalism from our team.

Rated 5 out of 5 stars

Efficient

Efficient, clear and reasonable value

November 19, 2025
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Reply from Gorilla Accounting

Thank you for this great 5-star review!

Rated 5 out of 5 stars

A+ service

Chloe is an absolutely amazing accountant who has calmly helped us navigate the financial side of our LTD with a smile on her face. I highly recommend Gorilla Accounting, thank you!

November 18, 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you for such a wonderful review! We're so pleased that you've had such a positive, proactive experience with your dedicated accountant Chloe. Thank you for your recommendation!

Rated 5 out of 5 stars

Great customer service

October 31, 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you for this great 5-star review! We're so happy that you are pleased with the level of customer service we provide.

Rated 5 out of 5 stars

Helpful dedicated contact

Regular contact with a dedicated named contact, with scheduled regular check-in. Super helpful and quick responses to my questions, showing their experience in supporting small growing companies.

November 7, 2025
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Reply from Gorilla Accounting

Thank you for this amazing review! Its wonderful to know that you've found our team super helpful and proactive.

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