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Gorilla AccountingReviews 

2,159
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 234 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional staff and seamless service. Customers consistently praise the staff for their helpfulness, professionalism, and prompt responses to all inquiries, making complex financial matters clear and manageable. Many people appreciate the personalized guidance and support, especially new business owners and contractors, finding the overall user experience to be stress-free and efficient. However, some customers also noted issues with transparency regarding charges and a lack of clear communication about the work being performed on their behalf. A few other people also felt that the service was not as tailored as promised, and that regular check-ins did not occur, leading to a less hands-on experience than expected.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often describing it as professional, supportive, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, knowledge, and... See more

Response time

Customers had positive experiences with response times, consistently reporting prompt and quick replies to... See more

User experience

Clients share positive opinions on user experience, highlighting a smooth, professional, and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I moved from contracting inside to outside IR35 towards the end of last summer, and the unknowns were very daunting. I’d originally chosen an accountancy firm I could never get hold of, so I had to sw... See more

Company replied

Rated 5 out of 5 stars

I’ve had a few accountants and they’ve always been quick to take money and slow to service your needs . I transferred to gorilla 6 months ago and, along with FreeAgent, have had trouble free su... See more

Company replied

Rated 5 out of 5 stars

Gorilla are first class! For me as a new business owner, they are exactly what I need. Connor has been exceptional providing guidance every step of the way, helping me navigate through, and being ava... See more

Company replied

Rated 5 out of 5 stars

Lee is reliable and helpful and I feel secure with Gorilla in that I feel like they keep me on top of what needs doing for my accounts. The only thing that could improve the experience of gorill... See more

Company replied


Company details

  1. Accounting Firm
  2. Accountant
  3. Tax Advisor
  4. Tax Consultant
  5. Tax Preparation
  6. Tax Preparation Service

About Gorilla Accounting

Written by the company

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We’re specialist accountants for the self-employed and small businesses and are proud to be the UK’s most trusted accountancy firm.

Our pricing is transparent and our fixed-fee accountancy packages are great value and all-inclusive. You’ll work with your own dedicated accountant who will expertly manage your business and personal accounting needs, ensuring all your tax obligations are met as well as providing unlimited personalised support and advice.

As technology-focused accountants, we’re proud FreeAgent Platinum Partners and provide award-winning FreeAgent accounting software to our clients, inclusive in our accountancy packages, saving you up to £330 per year. Our software is fully compliant with Making Tax Digital (MTD) requirements, and we support clients with MTD registration, digital record-keeping, quarterly submissions and final declarations, helping sole traders and landlords stay compliant with HMRC while simplifying their accounting and tax obligations.

Our Client Service Guarantee means you’ll always receive a quick response to your queries. If you contact us before 3pm on any working day, we guarantee to respond the same day or we’ll issue you with a £50 payment.

If you’re unhappy with the service from your current accountant, our streamlined switching and onboarding process makes things easy. We’ll take care of everything so you’re set up and enjoying our service in no time.

Click below to get an instant quote today.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,159)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Accountant Company

Good communication
Quick to reply usually within the same day which is great.
Professional advice has been provided when needed.

November 7, 2025
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Reply from Gorilla Accounting

Thank you for taking the time to write this amazing 5-star review Paul! We're so pleased that you have been satisfied with the level of service you've received from our team.

Rated 4 out of 5 stars

Very Helpful Service

Very helpful with all aspects of my tax return.

November 4, 2025
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! We're so pleased our team were helpful in making your tax return experience simple.

Rated 5 out of 5 stars

Great accounting support package and support

After the initial online consultation, it was very easy to set up the service. I opted for sole trader route with option to going down the Ltd Co route in the future. Free Agent software accounting package is reasonably simple and intuitive to use but support by my accountant is always available. I have regular contact with my accountant, Ivan who provides invaluable help, advice and support.

September 3, 2025
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Reply from Gorilla Accounting

Thank you for this amazing 5-star review! We're so glad that you've had such a positive experience with our team, especially your dedicated accountant Ivan.

Rated 5 out of 5 stars

Supportive & Efficient

I’ve been with Gorilla Accounting for a while and can’t fault their service. Morgan is always incredibly helpful, taking the time to explain and clarify details, and the team makes sure I’m supported even when my main accountant is away. They’re efficient, keep me informed of my tax responsibilities, and guide me smoothly through the whole process.

November 1, 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you for leaving such an amazing 5-star review! We're so pleased that Morgan has provided a helpful, proactive solution to your tax processes and responsibilities.

Rated 5 out of 5 stars

Professional

Professional, prompt and super helpful.

October 17, 2025
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Reply from Gorilla Accounting

Thank you for this 5-star review! We're so happy that you found our staff to be professional, prompt and super helpful.

Rated 5 out of 5 stars

Professional Accountancy Service

From the moment I onboarded Gorilla Accounting as my accountants they have been a good supportive element for my business. They are professional an structured and are always either at the end of a phone or email for any queries or questions I have. My Accountant Chris Hilton has been professional from day one and has supplied my business with clear guidance and support, making the accounts side of the business a smooth operation. I would recommend Gorilla Accounting to any Business who are looking for professional and structured accountants to support their company.

October 30, 2025
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Reply from Gorilla Accounting

Thank you for this outstanding 5-star review! At Gorilla Accounting we understand that time can be in short supply for self-employed people and you need quick responses to any queries you have, especially where time-critical business decisions have to be made. We appreciate your recommendation and look forward to supporting you further.

Rated 5 out of 5 stars

No monkey business

Gorilla have been an outstanding contractor accountant. I really can't fault anything that they have done for me. They are always quick to answer queries, and explanations are easy to understand. I'd highly recommend them - thanks Nathan for your outstanding service.

October 30, 2025
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Reply from Gorilla Accounting

This is an amazing 5-star review! Thank you for your recommendation. We're so pleased that you're happy with our service and the level of support you've received.

Rated 5 out of 5 stars

Really great service

Really great service. I've been with them for a number of months now and found them attentive, knowledgable and really helpful with any queries I have had. Would highly recommend!

October 30, 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you for this wonderful review! We're so pleased that you've found our service to be attentive, knowledge and helpful. We appreciate your recommendation.

Rated 5 out of 5 stars

I am a returning client of Gorilla

I am a returning client of Gorilla. They are very knowledgeable and always diligent and ready to help

May 1, 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you for this wonderful review! We're so pleased that you are a returning customer of ours and its great to know that our team has been knowledgeable and diligent when handling your accounts.

Rated 5 out of 5 stars

Business as usual, no issues

Returning customer for the third year in a row, obviously they're doing something right. Easy process and attentive staff. Will come back next year.

October 23, 2025
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Reply from Gorilla Accounting

Thank you for this amazing 5-star review! It's great to know that our team has been able to successfully support you throughout the past 3 years! We look forward to working with you again.

Rated 5 out of 5 stars

Excellent service across all my companies

Gorilla Accounting have been fantastic from day one. They’ve helped me set up several companies, file multiple sets of accounts, and handle personal tax self-assessments - all for businesses of very different types. The team has always been responsive and helpful with any questions I’ve had.

A special mention to Kieran, who’s been amazing to work with across all of my companies - always supportive, efficient, and quick to get everything sorted. It’s been a great experience overall, and I wouldn’t hesitate to recommend Gorilla Accounting to anyone looking for reliable, professional accountants.

October 22, 2025
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Reply from Gorilla Accounting

Thank you for this amazing 5-star review! It's wonderful to hear that you've received such detailed and proactive support. Thank you for your recommendation.

Rated 5 out of 5 stars

I moved to Gorilla Accounting 8 mths ago

I made the move to Gorilla Accounting about 8 months ago when my accountant's firm were taken over and the fees doubled. Gorilla advised I waited a couple of months before transferring so that I did not end up paying double fees to transfer - thank you. The transfer was easier than moving bank accounts!

My experience so far has been second to none! Kieran keeps me updated, reviews my entries and checks in with me. Any questions I have are quickly responded to.

One of the best moves I have made this year. Thank you Gorilla!

October 22, 2025
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Reply from Gorilla Accounting

Wow! Thank you for such an outstanding review! We are so pleased that you've found such value in your switch over to Gorilla. It's wonderful to hear that your dedicated accountant Kieran has provided a proactive service.

Rated 5 out of 5 stars

Umar has been consistently helpful

Umar has been consistently helpful, responsive, and easy to work with. He communicates clearly and gets things done efficiently, which makes managing our accounts much less stressful.

October 17, 2025
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review. We're so pleased that your dedicated accountant, Umar, has been able to make the process easy and less stressful for you!

Rated 5 out of 5 stars

Great support for a first time dealing…

Great support for a first time dealing with a limited company.
Anne-Marie has been very helpful and informative with all the requests I had so far.

October 9, 2025
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Reply from Gorilla Accounting

Thank you for this wonderful 5-star review! At Gorilla, we aim to proactively support business owners with our guidance and expertise, so its great to know that Anne-Marie has been able to support you efficiently on your journey.

Rated 5 out of 5 stars

Thank you Scott with all your help with…

Thank you Scott with all your help with my self-employed tax return! You made the whole process go from scary and overwhelming to really straightforward. I'll definitely continue to use Gorilla accounting and I recommend it to anyone looking for a good and reliable accountant.

October 1, 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you for this superb 5-star review! We're beyond pleased to know that we've transformed a scary and overwhelming process into a straightforward self-assessment tax return. We truly appreciate your recommendation and look forward to supporting you in the future!

Rated 5 out of 5 stars

Best accountants in the jungle

I've been using Gorilla Accounting for about 2 years now and have been very satisfied throughout. They're quick to answer any queries, always make sure you're taken care of even if your usual contact is on leave, and check-in regularly to ensure your accounts stay tidy and up-to-date. Price-wise also very competitive with the Freeagent/Mettle deal. Special thanks to Kinley for making everything so easy!

September 30, 2025
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Reply from Gorilla Accounting

Thank you for this brilliant review! We're so happy that you've experienced such timely support from our team, especially Kinley. We'll be sure to pass your kind words on. It's also great to know that you've found our offering competitive and took advantage of our partnerships with FreeAgent and Mettle.

Rated 5 out of 5 stars

Great Service for the last 8 years

We've had an overall positive experience with Gorilla since we joined 8 years ago. The team have been attentive to our account and offered quality and valued service

October 10, 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you for this amazing 5-star review! It's wonderful to know that you've had a positive experience throughout the last 8 years with Gorilla.

Rated 5 out of 5 stars

Very impressed with the service

Very impressed with the service, responsive and very efficient.

October 7, 2025
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Reply from Gorilla Accounting

Thank you for this 5-star review! We're so pleased that you found our service responsive and efficient.

Rated 5 out of 5 stars

Nathan is a phenomenal accountant

Nathan is a phenomenal accountant, very knowledgeable and is able to explain complex matters in bite sized chunks for all to understand. He’s very good at prompting the company when things need to be addressed. I’ve now been with Nathan a couple of years and wouldn’t even think of changing accountant. Great company.

October 10, 2025
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Reply from Gorilla Accounting

Wow! Thank you for this outstanding review! It's great to know that Nathan has been able to provide such proactive and timely support throughout your time at Gorilla. We'll be sure to pass your kind words on.

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