Gorman Reviews 

My experience with an online order from gorman mirrors the below orders in that I ordered the item 13 days ago, it hasn’t been shipped yet, and despite various attempts at contacting them, no satisfactory response. I reported to ACCC today. Please also report your experience. If we don’t report this company nothing will change. Their behaviour is totally unacceptable

Please be careful shopping with them online. They sent me the wrong size I returned paid for the return too. Didn’t hear anything from them for weeks. They then sent me a store credit saying I can’t have a refund due to the item not being full price because I used my welcome voucher. It’s not my fault they sent the wrong size. I feel like I’ve been scammed. I have made a complaint to ACC and asked my bank to help out.

Avoid awful customer service. I purchased items 3 weeks ago, visit tracker and they haven’t been shipped as yet. The tracker doesn’t recognize my order number!!! I’ve sent 4 urgent emails no response. There’s no phone number to call and it isn’t clear which email to use. I’m really quite upset - this is crap. Quick to take money but what about a refund?? I’m

I received an empty package with 2 dockets, 1 docket wasn’t my order, the other was. I contacted consumer complaints with images, 3 weeks past & I have received a package today with one of the three items I originally ordered. Customer service is a bucket full of zero, choose carefully!

I have to say this first that Gorman clothing is so cute and I love and wish I could buy more but... their shipping is terrible to the US. I ordered a lot of items on the first go around from the sale and outlet. What I found out is when you order multiple items they ship items from different stores around Australia. It took weeks to get the first, then the second, then the third, and then the fourth!!! Even one of the items I ordered was apparently sold out and I was refunded after I got my first order in the mail. Whats odd is that item and size is still available online. They really need to get their inventory down and get a wearhouse that they only do online shipments. Just get it together Gorman because you have such cute items that you can't find in the states!!

I ordered from the proper website, not a scam, but it feels like a scam. Nearly 3 weeks after taking the payment for my order and absolutely no further action on it, i sent a request for cancellatuon and refund, which was completely ignored for a week. The product was sent to me anyways, 3 days after my email and when I no longer have interest in it. The item that justifed purchasing from Aus to NZ is suddenly out of stock. Another refund request is made and yet the other part of the order is sent separately. Only after shipping all items do they reply to my request saying "It's all been sent now, we take full ownership (!!!) but we won't give your refund anymore because it'sbeen shipped". They dare say they take "ownership", but they must have a different description for that in their dictionary. GORMAN HAS NO COSTUMER SERVICE. it's appalling. Never buy from the website, ever. Never.

Absolutely appalling service. Ordered and PAID FOR my item 2.5 weeks ago and it’s still not dispatched. I have chased multiple times, only to be fobbed off with vague and unhelpful responses - or no response at all. Meanwhile, my inbox is overwhelmed with their marketing emails! I will never ever buy anything online from Gorman again. Like ever.

If I could choose 0 stars I would.
Over one month in total of Gorman having my money and then I find out after I ask that the product is unavailable.
THE WORST customer service I have experienced. No update to delayed shipping and then after waiting three weeks, the product is out of stock.

Would not recommend buying anything online from Gorman this is the second time it has happened to me…..should have learned!
Will not buy from this store again.

Product took 3 weeks to come, arrived damaged (no bubble wrap at all for ceramic pieces coming from Oz to NZ). Gorman took 2 weeks to come back to my complaint and has asked I pay to send back the smashed cups??! Terrible service.

I am really surprised at all the negative reviews.
I have been to the Store in Westfield and loved the clothes. This was my first time ordering from Gorman on line - I ordered a dress on Tuesday and it arrived on Thursday.
It is exactly like the picture - the style and fabric are absolutely gorgeous.
I ordered before reading the reviews so was a bit nervous but they have far exceeded my expectations.

I'm noticing a lot of negative reviews but I suspect this may be because scammers have set up fake Gorman shops recently and advertised them on Facebook. I clicked on one and it's only because I know the website so well that I realised something was wrong. Also there was a massive hack on Optus last year and the Factory X websites were all affected. I usually have a good experience with buying from Gorman. I've taken off one star because service is not consistent and the quality of fabrics, fit and construction are not what I wish they were. If you like something when it comes out, stay on the mailing list and you will know when it goes on sale. Gorman holds fantastic flash sales on popular items only weeks after new releases.

I received broken and incorrectly labelled items, when a customer service person finally got back to me they said I would receive a full refund.. 3 months later and countless emails and they’ve completely ghosted me and I’ve never got a refund.

Received broken goods, emailed several times. No response.

I have been trying to get through to somebody at Gorman by phone & email. It is now nearly 4 weeks & no return call. I love the gear but the service doesn’t exist.

They don’t deserve any star but the webpage doesn’t allow it! I live in The Netherlands and ordered 2 jumpers back in 28-November 2022. Still nothing! Tried to call and email and nothing!!! I have been ripped off by this company!
Nobody ever answers their support phone! USELESS!

So disappointed as I've always loved Gorman - but their online store experience is shocking. It's been 5 business days, and despite paying $15 in shipping (the only brand that charges so much online for shipping) and nothing has been shipped. All other deliveries I purchased arrived within 1-2 days with free shipping. I asked for an update, and a customer service person said they were still locating stock, and it's not shipped. I asked for a refund as I'm going on holiday, and they only refunded the item, not the $15 shipping, even though it was not yet shipped. Really disappointed as Gorman was such a premium brand, now its service has gone down the drain.

Ordered item for Christmas paid express post received no confirmation email 19 days later I rang shop in Canberra as Nobody answered their other number and eventually got my money back after a month .Never again rubbish retailer

I ordered an item for an express shipping almost two weeks ago still hasn’t dispatched yet so i emailed them about my parcel and the person in the email says ‘i see your parcel hasn’t dispatched yet. Let me know if you want me to refund your item’
Horrible horrible horrible customer service. There was no apology no explanation no nothing.

Item ordered for a Christmas present, still yet to be dispatched, paid for express shipping as well. Sent multiple emails and have yet to receive a response only some autoreply. Seems to be an issue that multiple other customers are facing which is unfortunate. Beware.

Terrible customer service, no communication whatsoever re lack of delivery. Will never buy from this company again. First time purchaser.