Gorman Reviews 

Gorman received my return on 24 Nov, 2022 and still no refund. I have emailed twice, still no response to these customer service requests and I cant get through on the phone. So its nearly 4 weeks since they got my return, as confirmed by Aust Post.

I purchased a dress online 14/11/22, received email order confirmation with AuPost tracking number.....5 weeks later and still haven't received anything. My emails were ignored for weeks, calls were not answered.. I tried to contact them via Instagram and finally someone replied blaming the AusPost for delays 🤨 After back and forth with AusPost finally Gorman acknowledged that the parcel was actually never shipped at all and I received this reply (7/12/2022):

"Hi, thanks so much for letting us know. I have organised for this to be resent out, should be on its way tomorrow. So sorry about this and hope you love the dress x "

This was clearly a lie, as again... I haven't received anything🤷‍♀️

9/12/2022 I received a generic email response that my order will be processed soon and I should receive the shipping confirmation in my email.

11 days later and still no action at all! I've contacted Gorman via Instagram again, only to be told that my dress is no longer available in my size and I could either choose a different dress or get a refund (the dress is still available online to purchase in all sizes - so clearly a scam to mislead more customers). I requested a full refund and now waiting...wondering if I will ever get my money back.

This was my first purchase with Gorman and I must say also the worst online shopping experience ever 👎

Warning! Be very careful buying online as they are completely incompetent and their follow up service is worse. I received someone’s order, instead of mine, 2.5 weeks ago. I notified them the evening I got it as my order is a Christmas gift and this lady’s looks like it is too as it has over $130 of children’s clothes. Still no reply from re email. I have sat on the phone twice but it hangs up on you after 15 minutes each time. I plan to take this further as this is completely unethical in 2022. Regional people like me have no choice but to drive 2 hours to a store to at least get my money back.

I would give a zero star if I could. Ordered 4 items on cyber Monday. But no news of dispatching up until now. It says 5-6days to dispatch after transaction, but it’s been 2 weeks. I wish I have read the reviews earlier. Worst online shopping ever!

Shop in store Not online.
Many reviews here all saying the same thing. And I am no exception. I really like the brand but have had no response to e mail or phone messages and no shipping confirmation, 3 weeks after buying online. Gorman, please up your game for online customer service.

Bought 3 items online on the 19th of Nov but only one item was shipped on time. After holding the items for 2weeks, they reluctantly shipped 2nd item from WA(I live in NSW) because of my complaint which means I would get it maybe before or after Xmas. Not surprisingly 3rd item has not even shipped yet. The order status says " we are preparing to ship"??? Preparing for 3weeks??? I have sent 3 emails but none of them was replied. The worst online service ever.
They may have cute quality items but I predict the business won't go far with this kind of business mind and skill.

Avoid buying online! I’ve tried contacting them about 6 times by phone and after sitting on hold for 15 minutes a bot informs me there’s no one available at this time. Emails don’t work either. Silence! Waited 3 weeks for shipping details only to discover the AustPost tracking # doesn’t exist.
Have asked for money back but…silence! They are breaching trade laws by holding onto my money.
I will never buy their products again, online or in store.

It is all scam, Gorman, Dangerfield, Princess Highway all the same shops. There is no customer service department you can contact. Their feedback email address is wrong. It just auto returns your email.
Avoid online shopping. You will never get response or dispatch from them.
I regret I shopped because it was black Friday. You will never get your item. Total waste money of $160

Where do I begin? No customer service, no attempt to respond or resolve issues in a timely way. Despite being obviously under-resourced and unable to respond to the issues of current customers, they send multiple marketing emails trying to get people to buy more and more things. Umm… how about you concentrate on mailing me the dress I paid $300 for more than two weeks ago - paying for express postage I might add. Despite numerous attempts to communicate with Gorman I have received zero response. Nada. Zilch. Are they going under? Are they in trouble financially? Either way, I just want my money refunded. Now.

Glitz and shine Retail shops, great staff but lurking in the background the decision makers just DONT care.
Ordered a garment online two weeks ago funds taken immediately then Deathly Silence… phoned and emailed received a reply by a polite guy but the resolution appears to be ‘We Will Refund if you like’ NO I WANT my garment and NOW don’t tell me it was the sale,the complaints about the Company go way back.
AND to add insult you continue to bombard with advertising and Guess What You have restocked Sales Products
Well just deliver MINE please
Look at your Online Customer Service Oops Sorry there isn’t any!!!!

I wish I had’ve read the reviews on this site before ordering online! I ordered two items on 17 November - over two weeks and four emails later, I’m still waiting for my items to arrive of a response from their obviously unstaffed customer service section. Absolutely appalling service - will these items ever arrive? I will never, ever order online from Gorman again! Do you even read these reviews?!!!

Absolutely hopeless after sales service. Ordered online twice. Both times it took more than 10 days for order to be dispatched. Wrong items received with first order after waiting for weeks. Second time we paid for express post. Twelve days later and no parcel has been dispatched nor received yet. Shop in store or don't bother!

Worst customer service!!
Bought something online twice, first time was sent an item with a missing button, second time - wrong size!
I contacted customer service by email, no reply for the whole week, contacted again - still no reply!!! Contacted by phone - no one picks up!!!

Most pathetic customer service ever!!
After soo many weeks of placing my order and not hearing word from them despite sending emails i decided to call them and they said its with the sourcing team they are trying to locate the item i asked them if that skirt i ordered is available instock the representative said yes and today I received an email saying we dont have that skirt and we will refund you. So if i hadn’t have called them i would have still be waiting..i am never buying from them again never!!!! Extremely disappointed

Their apparels are pretty interesting and special and I bought 4 dresses on my very first online purchase with them. The 4 dresses came in 4 separate parcels, the last one took about a month to arrive.
Just from 1 online purchase, I've had to contact their customer service via email thrice now, and it's been more than a month but I haven't received a single response.
On their website, it says the return label will be provided by them, we just have to download and print - but it does not exist. That's fine, I paid for the return label.
However today when I tried to log in to my account on their website to see if my refunds has been credited to my account after 9 days since my returns were delivered to them, my account is not found on their website. To be honest, I have never had such a a horrible online shopping experience with any retailer before. It is quite appalling that they sell their products at such high prices but not care about their customers' shopping experience.
Gorman you need to look into this immediately. Someday this will go viral and your brand will suffer.

I have been waiting on missing items for nearly 2 months. I have emailed customer service and the complaints email address and have heard nothing. I think this is the worst online retail experience that I have ever had!

Never again will I waste a cent on this company, there delay in sending my item was ridiculous - I waited a month, no correspondence from them at all, contacted them twice, which I received zero response. They’re not worth the hassle - greedy money hungry and pathetic customer service. Never again

Absolute SH*TE customer service!!

Despite having such an expensive clothing range, Gorman's customer service is pretty pathetic or non-existent. No one ever answers the customer service number and they take minimum 3 days to reply to a complaint via email. Overall SH*TE service!

I bought two dresses for my mom's birthday.

I didn't have any issues with the website or the delivery (was shipped 3 days later and delivered by AusPost another 2 days later).

In terms of the fit, it's definitely a looser fit - but this is in keeping with the overall style of those dresses (the dresses aren't meant to hug you). In terms of the quality, it's pricey but high quality as I've come to expect from Gorman. I usually don't buy from Gorman too often because of the high price, but when it's on sale I do indulge and I still have shirts and dresses from Gorman that have kept in great condition many years later.

I'm a little shocked by the online rating. But I understand that experiences will vary and I've been quite fortunate in comparison!

UDATE - I able to get a response after a bit of a wait (2 weeks). The dress is well made but the material is different to what I was expecting and I think it might fade after washing. Other than the time it takes for customer service to respond I was happy with what I got. Will shop here again. They have some really cool items.