GoSimpleTax Reviews 

2,863
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 391 reviews, reviewers overwhelmingly had a great overall experience with this company, finding the online platform exceptionally useful. Customers frequently praise the intuitive software for making self assessment tax returns remarkably straightforward and easy to complete smoothly without experiencing any stress. Consumers also deeply appreciate the fast response times from support teams and the very helpful guidance provided when asking for assistance. However, some customers also noted encountering occasional technical glitches or unexpected error messages when attempting to submit their completed forms. A few reviewers experienced noticeable communication delays or unhelpful replies from customer support regarding more complex tax queries.

What people talk about most

User experience

Users describe positive interactions with user experience, noting that the software is very straightforward... See more

Website

Customers had ambiguous experiences with website, finding the portal intuitive and very easy to use for tax... See more

Customer service

People report positive experiences with customer service, noting that support agents are swift, patient, and... See more

Service

Reviewers mention ambiguous feedback about service, with many praising the affordable pricing, year-round... See more

Response time

Clients share positive opinions on response time, noting that enquiries and messages are generally replied to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything goes sailingly well, especially for luddites like me, whose hands swell up at the thought of doing tax returns because I find it excruciatingly boring. And, if, by chance there are any gl... See more

Company replied

Rated 5 out of 5 stars

First time doing a self assessment. I was recommended go simple tax by my partner who used it previously for his property income. I thought I’d need loads of guidance as my income and expenses weren’t... See more

Company replied

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(2,863)

379 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing software!

Amazing software!! Easy to use!!!

August 15, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your kind review Laura, pleased you found the software easy to use.

Rated 1 out of 5 stars

Hide behind the terms & conditions

I subscribed in order to complete a self assessment from a previous year. Before submitting a return, I discovered that I did not need to. I unsubscribed within an hour and requested a refund, which was declined on the basis of T’s & C’s somewhere in a difficult to see place.

July 27, 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Hi Bruce,

Well... that escalated quickly! 😊

We're genuinely sorry your tax journey turned out to be much shorter than expected (that's usually good news!).

Our subscription covers access to the software from the moment it's activated, so we're not able to offer refunds once a subscription has started, even if it turns out you don't need to file after all.

We do try to make this clear before purchase, although we'll take your feedback on board if you found it harder to spot than it should have been.

While we couldn't give you the answer you were hoping for, we're pleased you discovered you didn't need to complete the return—and hopefully that saved you a lot more than the cost of the subscription.

Thanks for taking the time to leave your feedback. We'll use it to keep improving both the product and how we explain things.

Rated 5 out of 5 stars

Second year even simpler

This was my second year using the Gosimpletax system for my tax return, and with it's auto complete feature it was even easier than last year.

August 3, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review and looks like you're starting make use of more of the features in the software. The roll forward feature is very useful and can save you a lot of time.

Rated 5 out of 5 stars

GoSimpleTax is easy to use

GoSimpleTax is easy to use, The fee is reasonable and it gets the job done. I filed my and my husband’s tax returns without needing an accountant. Thank you!

July 27, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Many thanks for your review and pleased you are getting good value from the software - we have many customers who have realised they can save a small fortune over the cost of using an accountant.

Rated 5 out of 5 stars

First time I have used go simple

First time I have used go simple. It's a learning curve like all new software. I recomnend using the HMRC id route to send off the completed submission. The document scan required via my phone camera did not work. I will be using this platform again

August 3, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your kind review Bernard, and pleased the software did the job for you and that you will be coming back next year.

Rated 3 out of 5 stars

I achieved what I need to do with the software.

Although I have a simple tax return, due to a supplement page, HMRC required me to use commercial software. Go simple tax is recommended by Which?, so I used this software.
It was OK. I have no real benchmark to compare as this is the only UK tax return commercial software I have used.
I found the one off/ one year only price quite high.

August 1, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review Hugh and you can save money by going the subscription route.

Rated 5 out of 5 stars

First time doing a self assessment

First time doing a self assessment. I was recommended go simple tax by my partner who used it previously for his property income. I thought I’d need loads of guidance as my income and expenses weren’t “simple” but their software made everything an absolute breeze. I made one error as I’d forgotten to enter my employment income and a quick email, gave me a response within 5 minutes. I was able to follow very easy instructions to update my return! Very happy and will continue to use each year.

July 23, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the kind review Serena and we're really pleased the software did the job for you so quickly.

Rated 5 out of 5 stars

Lifesaver

Lifesaver! Straightforward, clear - just follow the instructions on the screen.

July 28, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review, glad you found it so straightforward!

Rated 5 out of 5 stars

Easy to use

It is very user friendly. My enquiries were replied promptly and clearly.

July 21, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your kind review Dave, and we're pleased the team dealt with your queries quickly.

Rated 5 out of 5 stars

Company helped me out

Company helped me out , when I got stuck, simple after that

July 27, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review Ian and happy the team were able to assist you.

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