GoSimpleTax Reviews 

2,864
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 391 reviews, reviewers overwhelmingly had a great overall experience with this company, finding the online platform exceptionally useful. Customers frequently praise the intuitive software for making self assessment tax returns remarkably straightforward and easy to complete smoothly without experiencing any stress. Consumers also deeply appreciate the fast response times from support teams and the very helpful guidance provided when asking for assistance. However, some customers also noted encountering occasional technical glitches or unexpected error messages when attempting to submit their completed forms. A few reviewers experienced noticeable communication delays or unhelpful replies from customer support regarding more complex tax queries.

What people talk about most

User experience

Users describe positive interactions with user experience, noting that the software is very straightforward... See more

Website

Customers had ambiguous experiences with website, finding the portal intuitive and very easy to use for tax... See more

Customer service

People report positive experiences with customer service, noting that support agents are swift, patient, and... See more

Service

Reviewers mention ambiguous feedback about service, with many praising the affordable pricing, year-round... See more

Response time

Clients share positive opinions on response time, noting that enquiries and messages are generally replied to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything goes sailingly well, especially for luddites like me, whose hands swell up at the thought of doing tax returns because I find it excruciatingly boring. And, if, by chance there are any gl... See more

Company replied

Rated 5 out of 5 stars

First time doing a self assessment. I was recommended go simple tax by my partner who used it previously for his property income. I thought I’d need loads of guidance as my income and expenses weren’t... See more

Company replied

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(2,864)

381 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using very expensive…

I have been using very expensive software for years as a practising Chartered Accountant but Its brilliant for the price for small business owners. On line help has been excellent throughout. Highly recommended.

July 10, 2026
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Reply from GoSimpleTax

Thank you for your review Mike and pleased the team were able to assist you.

Rated 5 out of 5 stars

A huge relief

A simple tax return is what it “says on the tin” and it is a huge relief to be sure of no mistake and correct procedure.

July 9, 2026
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Reply from GoSimpleTax

Thank you for your review, glad we could bring some relief.

Rated 5 out of 5 stars

The great and swift help I received…

The great and swift help I received from your staff when I was navigating the site and sorting out what I needed to do.

July 9, 2026
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Reply from GoSimpleTax

Thank you for your review Penny, happy the team could help you

Rated 2 out of 5 stars

I wrote to GoSimpleTax before signing…

I wrote to GoSimpleTax before signing up to see if my tax situation would work with their software. They assured me it would. I've been trying to submit my taxes for several days but I'm experiencing a glitch with their system (I'm checking NO on a box but when my tax return is created it's checking a YES). I've gone back and forth with them on email but the agent is NOT reading my message, I'm getting nowhere. I can't say that what I paid is worth the hassle I'm going through...The software is bare bones and hard to get a clear answer when you need help.

July 8, 2026
Unprompted review
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Reply from GoSimpleTax

Hi Chris, have you contacted support about this? support@gosimpletax.com - they will be able to quickly assist you with this and get your return back on track. Thanks

Update: Hi again Chris, i understand support have spoken with you and resolved the issue you had. Be grateful if you could confirm this is the case. Thank you

Rated 4 out of 5 stars

It takes a bit of time to understand…

It takes a bit of time to understand how to input the data form; however, you can write messages to get support when you have problems.

July 6, 2026
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Reply from GoSimpleTax

Thank you for your review

Rated 5 out of 5 stars

Prompt and helpful support

I appreciate the prompt and helpful support through every step of my tax submission journey, especially with the added complexity of MTD this year,

June 16, 2026
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Reply from GoSimpleTax

Thank you for your review Joelle, we're pleased the team supported you well.

Rated 5 out of 5 stars

Always very helpful and once using you…

Always very helpful and once using you get to know the way around the software. Great feature it allows you to keep the same pages from one year to the next

June 30, 2026
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Reply from GoSimpleTax

Thanks for the review Keith, pleased you got your head around the software.

Rated 1 out of 5 stars

I can’t complete my tax return

I can’t complete my tax return as an error message comes up saying it needs to refresh over and over again

June 29, 2026
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Reply from GoSimpleTax

Hi Amy, have you contacted Support about this? Do so on support@gosimpletax.com and they will help you through this hiccup. If they do and you are happy, perhaps you would consider improving your star rating on this review. Thanks.

Rated 4 out of 5 stars

very simple

June 21, 2026
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Reply from GoSimpleTax

Thanks for your review Fabio, glad you found it so simple to use.

Rated 5 out of 5 stars

As a complete newbie to self assessment…

As a complete newbie to self assessment tax, Go Simple Tax was informative, supportive and broken down into easy steps to follow. I would definitely recommend this to anyone who is completing their return for the first time.

June 24, 2026
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Reply from GoSimpleTax

Thanks for your review Alex and we are pleased you found the software easy to use.

Rated 5 out of 5 stars

Taking the mystery out of tax

The process was very straight forward for all returns we completed - Partnership and two personal returns.
Slight problem at the end of one was resolved very quickly through your online Help Desk.
We'll be back next year

June 22, 2026
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Reply from GoSimpleTax

Thanks for the replay Dan and glad it all went well for you - see you next year!

Rated 5 out of 5 stars

Easy 2025/26 tax return

I was able to complete my 2025/26 tax return and found this very easy to use, especially as I had to sort out some CGT items. The support was good and pointed me to the relevant guides.

June 22, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your review John and pleased you completed your return and received good service off the support team.

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