GoSimpleTax Reviews 

2,831
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 398 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the software easy to use and straightforward, simplifying the often-complex process of tax submission. Many appreciate the intuitive user experience and the efficiency it brings, especially for non-residents or those with varied income sources. The customer service is frequently praised for being helpful, patient, and providing quick responses to inquiries. However, some customers also noted that the website interface could be more modern or sometimes presented difficulties in navigation. A few other people also felt that dropdown boxes were unclear, or they experienced occasional display glitches and software problems. Additionally, some reviewers reported issues with customer support not fully understanding their messages or providing limited assistance for beginners.

What people talk about most

User experience

Reviewers express high satisfaction with the user experience, often describing the software as very... See more

Website

Customers consistently note ambiguous experiences with the website, with many finding it easy to use,... See more

Service

Consumers find the service to be positive, with many praising its ease of use for tax returns and helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt, helpful, and patient... See more

Response time

People report positive experiences with response time, often highlighting prompt and clear replies to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time doing a self assessment. I was recommended go simple tax by my partner who used it previously for his property income. I thought I’d need loads of guidance as my income and expenses weren’t... See more

Company replied

Rated 5 out of 5 stars

I have been using the GoSimpleTax app for a couple of years now. They cut to the chase and present me with easy to follow steps to complete my return. As a retired person little changes so it is a cas... See more

Company replied

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(2,831)

384 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service and easy to use…

Great customer service and easy to use software. They were very helpful when I couldn't work out how to do something and replied promptly to the online chat help service. Would recommend for anyone having to file an overseas tax return to the UK.

December 4, 2025
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Reply from GoSimpleTax

Thanks for the kind review Rosemary and glad we could assist you.

Rated 5 out of 5 stars

Simple experience

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too.
One suggestion would be to change the colour coding from red and green for those of us who are red/green colourblind. Maybe a large tick and/or X to signify that the various elements were fit to submit or required further info.

May 25, 2026
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Reply from GoSimpleTax

Thanks for your review Steven, will pass your suggestion onto the team.

Rated 5 out of 5 stars

Incredibly easy to use the web version

Incredibly easy to use the web version. Struggled on the mobile but when I contacted the support line the staff were so quick to respond. I would highly recommend to register your self assessment and capital gain tax with go simple tax.

May 18, 2026
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Reply from GoSimpleTax

Thank you for your kind review Sezer, glad the team were able to help you.

Rated 5 out of 5 stars

Great customer Service

First time using Go simple. The software for first time use was fairly easy to use. The couple of questions I did have were answered very quickly. Excellent customer service

May 17, 2026
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Reply from GoSimpleTax

Thanks for your kind review Louise, and pleased the team were able to help you so quickly.

Rated 4 out of 5 stars

Very easy to complete tax if you live…

Very easy to complete tax if you live overseas and have a rental property in another country. My only issue - it would be nice to have more info about the overseas residency page and whether this needs to be completed or not. So far, I've left it out and had no problems.

May 19, 2026
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Reply from GoSimpleTax

Thanks for your review Susie - there is a lot of onlne help available here: https://support.gosimpletax.com/portal/en/kb/gosimpletax/general/sa106-foreign-page/page-f1 - however, we don't offer tax advice so whether or not you need to declare income depending on where it is generated is one for your accountant.

Rated 4 out of 5 stars

Good coverage of all the issues.

Good coverage of all the issues.
Could do with more upfront explanations of more complex issues: Had to ask google how GoSimpleTax deals with xx or yy issue and they told me where to look on your site and how to do it!

May 19, 2026
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Reply from GoSimpleTax

Hello Mike, thanks for your review - there is a lot of online help available at https://support.gosimpletax.com/portal/en/kb/gosimpletax/general - Google is probably as good a resource as any to find out what you need though!

Rated 5 out of 5 stars

Quick

Quick, easy to complete useful links to the SA100 form to explain and associate each part to the forms various boxes to complete

May 9, 2026
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Reply from GoSimpleTax

Thank you for your review

Rated 5 out of 5 stars

Simple and reliable to use

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the return, alerts you to any potential errors and upload to the HMRC website is completed without a hitch. You can also switch between current and previous years’ returns very easily

May 16, 2026
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Reply from GoSimpleTax

Thank you for your kind review Janet. Pleased you found it simple to use.

Rated 5 out of 5 stars

Simple and intuitive to use…

Simple and intuitive to use complimented with ready access to GST guidance for questions or issues that arise

May 8, 2026
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Reply from GoSimpleTax

Thank you for your review Ashley and we're pleased you found the software easy to use

Rated 5 out of 5 stars

Ex pat issue

The system copes with my basic tax return but as I relocated to another jurisdiction I was pleased to find it had a schedule which dealt with 'split residence'

May 8, 2026
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Reply from GoSimpleTax

Thanks for the review Brian, and glad we could keep you as a customer now that you've moved!

Rated 4 out of 5 stars

It has a fairly intuitive UX with a…

It has a fairly intuitive UX with a clear tax calculation summary page and an easy submission to HMRC.

I will be using it again.

May 7, 2026
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Reply from GoSimpleTax

Thanks for your review Doug and happy you found it easy to use - see you next year!

Rated 5 out of 5 stars

Stress-free tax returns

Easy, user-friendly software and very good help available if needed. Took the stress out of doing our tax returns.

April 30, 2026
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Reply from GoSimpleTax

Thanks for your review Amanda, and glad we could reduce your tax stress!

Rated 5 out of 5 stars

Simple

Simple. Easy process

May 14, 2026
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Reply from GoSimpleTax

Thank you for the review Justine, pleased you found it simple to use.

Rated 5 out of 5 stars

Very easy to use

Very easy to use, and any queries are always answered promptly and efficiently. Staff are friendly and knowledgeable.

May 7, 2026
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Reply from GoSimpleTax

Thank you for your review Anna, and we're pleased you found the support team helpful.

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