GoSimpleTax Reviews 

2,832
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 398 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the software easy to use and straightforward, simplifying the often-complex process of tax submission. Many appreciate the intuitive user experience and the efficiency it brings, especially for non-residents or those with varied income sources. The customer service is frequently praised for being helpful, patient, and providing quick responses to inquiries. However, some customers also noted that the website interface could be more modern or sometimes presented difficulties in navigation. A few other people also felt that dropdown boxes were unclear, or they experienced occasional display glitches and software problems. Additionally, some reviewers reported issues with customer support not fully understanding their messages or providing limited assistance for beginners.

What people talk about most

User experience

Reviewers express high satisfaction with the user experience, often describing the software as very... See more

Website

Customers consistently note ambiguous experiences with the website, with many finding it easy to use,... See more

Service

Consumers find the service to be positive, with many praising its ease of use for tax returns and helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt, helpful, and patient... See more

Response time

People report positive experiences with response time, often highlighting prompt and clear replies to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time doing a self assessment. I was recommended go simple tax by my partner who used it previously for his property income. I thought I’d need loads of guidance as my income and expenses weren’t... See more

Company replied

Rated 5 out of 5 stars

I have been using the GoSimpleTax app for a couple of years now. They cut to the chase and present me with easy to follow steps to complete my return. As a retired person little changes so it is a cas... See more

Company replied

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(2,832)

386 reviews in the last 12 months

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Rated 5 out of 5 stars

Simple to use

This worked for me for a number of years, had no issues and was straightforward to use.

March 30, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your kind review and we're pleased the software has been helpful to you over the years.

Rated 5 out of 5 stars

Great user friendly platform.

Easy to understand and use to file my UK taxes while living abroad.

March 9, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the kind review Ophelia, and pleased you found the software easy to use.

Rated 2 out of 5 stars

Not helpful helpdesk

I used them in Autumn 2025 for the first time hence I often needed help. They mis-interpreted my emails and their replies were never much help for a beginner.
Requests to help by a first-time user are replied to with “we are just a software provider, not an accountant” and/or direct to HMRC manuals – not webpages on where to enter what figures on their software, which would be more helpful.
Also they do not advertise that they charge £10 per year to verify your identity using one of those services that takes a picture of you and takes a hundred times to agree that it matches your passport.

December 31, 2025
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review.

Rated 5 out of 5 stars

Ex pat with complicated situation

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As half year non UK resident its not possible to submit via Gateway and even accountants don’t always know how to deal with this. Easy to use so fast 46 pages of tax return done in less then an hour. Interface could be more up to date pls very happy 😃

March 11, 2026
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Reply from GoSimpleTax

Thanks for the review Magda and glad the software did what you needed. New interface coming later this year too!

Rated 3 out of 5 stars

Adequate

Adequate. Over priced. Won’t use next year, found cheaper elsewhere

March 10, 2026
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Reply from GoSimpleTax

Thank you for your review.

Rated 4 out of 5 stars

Much simpler than HMRC

Much simpler than HMRC forms.
Well laid out input system.
A very good, helpful support team.
Helpful reminders (Optional).
Enable direct submission of tax return to HMRC.

March 9, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for the review and we are pleased you found the software easy to use and received good support.

Rated 5 out of 5 stars

GoSimpleTax,

GoSimpleTax,
They are really great. They seem to always sort out my issues when I have them.
Aiden and the team do a really good.
So thanks GoSimpleTax.

February 22, 2026
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Reply from GoSimpleTax

Thanks for the review Sonia, will pass your positive comments on t Aiden and the team.

Rated 1 out of 5 stars

I paid the fee and the return didn’t…

I paid the fee and the return didn’t lodge or tell me there was a next step so I ended him getting a fine from the HMRC

February 19, 2026
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Reply from GoSimpleTax

Hi,

The GoSimpleTax subscription provides access to our software to prepare your tax return, but the return needs to be reviewed and submitted by you to HMRC.

The GoSimpleTax subscription allows you to prepare your tax return and submit directly to HMRC, but in this instance it looks like you didn’t submit it once prepared. Full instructions on submitting are in the link below.

Here's a help article that shows how to file via GoSimpleTax - https://support.gosimpletax.com/portal/en/kb/articles/how-do-i-submit-my-self-assessment-3-3-2020

Thanks.

Rated 1 out of 5 stars

my return did not get submitted

my return did not get submitted, but i go tchargered!

February 19, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Hi,

The GoSimpleTax subscription provides access to our software to prepare your tax return, but the return needs to be reviewed and submitted by you to HMRC.

The GoSimpleTax subscription allows you to prepare your tax return and submit directly to HMRC, but in this instance it looks like you didn’t submit it once prepared. Full instructions on submitting are in the link below.

Here's a help article that shows how to file via GoSimpleTax - https://support.gosimpletax.com/portal/en/kb/articles/how-do-i-submit-my-self-assessment-3-3-2020

Thanks.

Rated 5 out of 5 stars

Made the job of submitting annual…

Made the job of submitting annual reports to HMRC so straightforward. I would highly recommend it!

February 14, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Many thanks for your review Pauline, and pleased you found the software so easy to use.

Rated 2 out of 5 stars

Very intrusive ID verification system.

Only reasons used this company because self assessment deadline was approaching and I didn’t realize overseas residents can’t make a self-assessment submission via the HMRC online portal.
Will not use this company again. Payment you see is not for entire submission. Each form used is charged for so fees can mount up.

ID verification system used exceptionally intrusive. Not only does verification system require a personal document it also requires you to allow a photograph look forwards and then turning right and left. Why was that necessary and where are my verification details now? More worryingly who has access to that data?

January 30, 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Hello, thank you for your review and sorry you did not have a great experience. However, the price you paid is clearly stated on our website, with the Residency package central to the pricing. ID verification is something that is now becoming more widespread and applies to all systems that file to HMRC (and other government agencies/depts). It is designed to be as simple to use as possible and increase security for everyone. We do not see your data (apart from the fact you have passed the ID verification process) and use a very reputable company for this that takes all precautions when it comes to individuals data (see here for more detail https://support.stripe.com/questions/managing-your-id-verification-information#data-access).

Rated 5 out of 5 stars

happy customer

easy to use and very quick

February 3, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review Brenda, pleased you found the software so easy to use.

Rated 5 out of 5 stars

Stress free

Stress free. Easy to fill in form. I have used this service for years now and I am happy to continue. Thank you.

February 2, 2026
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Reply from GoSimpleTax

Many thanks for leaving us this review

Rated 5 out of 5 stars

An excellent on line service backed by…

An excellent on line service backed by extremely good and very patient support, important to this Octogenarian.

January 29, 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review Geoffrey and happy that we have provided you with good service.

Rated 5 out of 5 stars

Another year of excellent service

Another year of excellent service, simply to use and submit my Tax Return.

Yet again more improvements in the website making it even easier - will defintely use again next year

Thanks !

January 16, 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for the review and for noticing the changes, pleased we could assist you again!

Rated 5 out of 5 stars

So easy to use once you become familiar…

So easy to use once you become familiar with what goes into each section. It also saves the information you’ve entered, minus the monetary value, for the following year’s tax return so it acts as prompts and makes the process so much easier and quicker for subsequent years.

February 1, 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review Julie, and we're happy that the software is so useful to you.

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