Ordering easy, Kept me up to date on shipping which was fantastic, package was great Styrofoam so no break or crack. The only thing is I wish the picture was darker and I wish they offered a light g... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I purchased a personalized Xmas ornament for each of my grandchildren. I had no idea they were so fragile. My granddaughter took hers out of the bag and immediately dropped it and it broke in half. It... See more
Company replied
Ordered a shirt for my daughter's first Mother's Day. It was well made, featuring charming, colorful graphics that bring a joyful, festive feel to the day's celebrations. I know she will love it!
Company replied
GOSSBY was most helpful - after I submitted the order, I realized I had placed the images in the wrong order. They happily went into the order and rearranged the images so that they were placed corre... See more
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Company details
Written by the company
At Gossby, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including mugs and canvas. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family, best friends, animals/pets, sisters, and so much more! We provide personalized mugs and canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more. Various topics to choose from: family mugs, best friends mugs, sisters mugs, animals mugs, etc.
Contact info
6901 Riverport Dr, 40258, Louisville, United States
- (585) 366 8846
- support@gossby.com
- gossby.com
4.3
Excellent
37K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gossby
Thank you for the kind words, Lauren! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you there!
-Luna-
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Reply from Gossby
Thank you for the kind words! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies
. See you there!
Great customer service
Easy to order and when I had a problem the support team went above and beyond to resolve.
March 8, 2026
Unprompted review
Reply from Gossby
We are so happy to hear that you are satisfied with our product and service, Christian. It's great to see our efforts mean something to you. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies
. See you then!
Very nice
Very nice, just what I ordered. Packaged well, arrived unbroken.
March 7, 2026
Unprompted review
Reply from Gossby
Thank you for the kind words, Deborah! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you there!
Fast service great customization on the…
Fast service great customization on the product and well protected shipment that arrived more quickly even than I had expected. Would buy again
March 7, 2026
Unprompted review
Reply from Gossby
Hi Tony, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you then!
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I absolutely LOVE it!
I absolutely LOVE it!!
I think it will be a hit at the engagement party!!
March 7, 2026
Unprompted review
Reply from Gossby
You are more than welcome, Nora! Thank you very much indeed for taking the time to leave us a review. We hope that you will have lots of great moments with Gossby and we look forward to serving you for many years to come.
Let's join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you!
Highly recommend the toboggan! Very nice!
The hat turned out super cute and was exactly as pictured. My granddaughter loved it!
March 6, 2026
Unprompted review
Reply from Gossby
Hi Peggy, thank you so much for this lovely review! We are so happy to hear that the hat turned out exactly as pictured and that your granddaughter loved it. Your kind words really lighten up our day!
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies
. See you then!
Very beautiful finished product
Very beautiful finished product! MAY OUR IMMACULATE HEART OF MARY KEEP YOU SAFE UNDER HER MANTLE OF PROTECTION AND HER INFANT JESUS BLESS YOU ABUNDANTLY! THANK YOU VERY MUCH!
March 6, 2026
Unprompted review
Reply from Gossby
Thank you for the kind words, Maria! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies
. See you there!
The 2 names on the hat are so small it…
The 2 names on the hat are so small it is hard to read them. I thought the names of the 2 dogs would have been bigger. maybe the customer should be able to pick the size of the font.
March 5, 2026
Unprompted review
Reply from Gossby
Hi Carolyn,
I am Luna from the Wecare team of Gossby. I totally understand how disappointed you were when the product you've spent time for waiting does not meet your expectation and I'm genuinely sorry for that.
I would like to take the opportunity to assist you further in this matter. To help me locate your order, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at wecare@gossby.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
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A "hmm" this time
Edit: Very good customer service. They send me a new version of the product, with print quality where the text was readable.Also I preffered the new more subdued colours.
A "hmm" this time
I've used the company before for getting fun mugs. I have always been happy.
But this time I think the print quality is down, even thought I've used the same template, with different choices, as last time.
The print is smaller than on the previous mugs.
March 5, 2026
Unprompted review
Reply from Gossby
Hi Pippi,
I am Luna, from Gossby Wecare team. On behalf of my company, I'm sincerely sorry that you received the products that do not meet your expectations. I totally understand how disappointed you were in this case.
I would like to take the opportunity to assist you further in this matter. An email has been sent to you from wecare@gossby.com. I am more than happy to make things right for you and look forward to hearing from you soon. Thank you!
Truly Great Company
Truly Great Company. Product selection, personalization and quality is awesome! Company communicated expertly and quickly regarding processing, shipment and arrival of product. Will definitely purchase from then again when in need of a special gift or item!
February 23, 2026
Unprompted review
Reply from Gossby
Thank you so much for this wonderful review Debby! We’re truly delighted to hear that you had such a great experience with us and that you enjoyed our product selection, personalization options, and quality.
Your kind words truly made our day, and we’re so grateful for your support. We can’t wait to help you create another special gift in the future!
Don’t forget to join our vibrant community on Facebook for exclusive offers, fun contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies
. We’d love to see you there! 😊
The size of the pendant is very small
The size of the pendant is very small, the luxury gift box I ordered is nothing but a black cardboard box all damaged and caved in. It is not worth $59.00 I paid for.
MY REVIEW IS GENUINE
March 3, 2026
Unprompted review
Reply from Gossby
Hi! I’m Robill from the Customer Service team at Gossby. I completely understand how disappointing it must be to receive an order that didn’t meet your expectations, and I’m truly sorry for the frustration this has caused.
I’d like to take this opportunity to assist you further. We’ve sent you a request for more information so we can review the issue and find the best solution for you.
Looking forward to your reply and the chance to make this right.
Thank you!
Beautifully made product
Beautifully made product! It’s a very unique gift for Valentine’s Day. I ordered the visor card. Excellent quality and caring customer service.
February 14, 2026
Unprompted review
Reply from Gossby
Hi Kristina, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you then!
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oh my God
oh my God, I couldn’t wait to get my product and when I saw the shirt with me it was beautiful me as a baby. I absolutely love it and I will recommend it to all my friends. Great material looked great. I give you a 15 star stars.
March 4, 2026
Unprompted review
Reply from Gossby
You are more than welcome, Rebekah! Thank you very much indeed for taking the time to leave us a review. We hope that you will have lots of great moments with Gossby and we look forward to serving you for many years to come.
Let's join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you!
Jigsaw well over priced
I purchased a jigsaw for my granddaughter with her name on. The size was ridiculous for the price $50 with postage. I have purchased puzzles here in Australia which are the same size in a pack of 4 $10.
Yours are an absolute rip off. Don’t buy from these people. Very disappointed.
February 10, 2026
Unprompted review
Reply from Gossby
Hi Lindsey,
I’m Jasper from the Customer Service team at Gossby. I completely understand how disappointing it must be to receive an order that didn’t meet your expectations, and I’m truly sorry for the frustration this has caused.
I’d like to take this opportunity to assist you further. We’ve sent you a request for more information so we can review the issue and find the best solution for you.
Looking forward to your reply and the chance to make this right.
Thank you!
I ordered the wrong size t-shirt
I ordered the wrong size t-shirt, i emailed to change the size, outside of the 2 hour period where you can make adjustments. The customer service were quick and efficient in helping me change it. Excellent work.
March 2, 2026
Unprompted review
Reply from Gossby
Thank you so much for sharing your experience, Danny! We’re thrilled to hear that our team was able to assist you quickly and efficiently, even though your request to change the t-shirt size came after the standard 2-hour adjustment window.
It means a lot to us that you felt supported and well taken care of — providing excellent service is always our top priority. We’re so glad we could help make your order right.
We’d also love to invite you to our community on Facebook, where you can share your experiences and connect with other customers: https://www.facebook.com/groups/gossbybuddies.
Customisation
I requested a customisation to one of their jigsaw products which they dealt with very quickly. Really impressed on the speed to resolve and kept me updated on progress.
March 3, 2026
Unprompted review
Reply from Gossby
Thank you so much for sharing your wonderful feedback, Andrew! We’re thrilled to hear that you were impressed with how quickly we handled your customization request for your jigsaw product. Keeping you updated throughout the process and resolving your request efficiently is always our goal, and it means so much to know you appreciated it.
It’s our pleasure to serve you, and we hope you continue to enjoy your customized item. We’d also love for you to join our community on Facebook, where you can share your experiences and beautiful moments with other customers: https://www.facebook.com/groups/gossbybuddies.
See you there!
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Puzzle arrived on time and actually…
Puzzle arrived on time and actually before time. Recipient said it was in perfect shape and ready to wrap for a to be 3year oldest birthday.
Sender, her great grandmother , very happy indeed as we live many thousand of miles apart.
March 2, 2026
Unprompted review
Reply from Gossby
Thank you so much for lighting up our day with your amazing feedback! Our team is so glad to hear that you adore this item. It is our pleasure to serve you. Hope you have a wonderful time with your family.
You can check out our community Gossby Buddies on Facebook to share with us and other customers about your beautiful moments with your family: https://www.facebook.com/groups/gossbybuddies
. See you then!
Great service
This is a great company to order from. I have never had a problem!
March 2, 2026
Unprompted review
Reply from Gossby
Thank you so much for your kind words, Mary! We’re thrilled to hear that you’ve had a smooth experience with our company and that everything has gone perfectly with your orders. Your support and trust mean the world to us!
It’s customers like you who inspire us to continue providing great service and high-quality products every day.
We’d also love to invite you to join our lively Facebook community, where you can enjoy exclusive offers, fun contests, and heartwarming stories from fellow pet lovers and gift-givers:
https://www.facebook.com/groups/gossbybuddies
We hope to see you there soon!
Great Customer Service
I ordered a custom coffee mug with a picture of our dog. There were a couple of changes to the design that Gossby made. Their customer service was very responsive to the changes to ensure the design was perfect. Thank you.
February 28, 2026
Unprompted review
Reply from Gossby
Hi Jackie,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you had a great experience with our customer service team. It means a lot to us that you were happy with your custom coffee mug and that we were able to assist with the design changes to make everything perfect — especially when it features such a special photo of your dog 🐾
Your kind words motivate us to continue providing responsive and caring support to amazing customers like you.
We’d also love to invite you to join our vibrant Facebook community for exclusive offers, fun contests, and heartwarming stories from fellow pet lovers and gift-givers:
https://www.facebook.com/groups/gossbybuddies
We hope to see you there soon!
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