Ghost, Where?
"GhostWhere" is honestly a flawless rebrand for them. It works on two levels: you have no idea where your 15% refund is, and thanks to ICS, you have no idea where your coat is either.
Ignoring multiple emails over the span of a week—especially after they already shipped the item and owe you money—is peak terrible service. They've had more than enough time to click "issue partial refund" on Shopify or whatever backend they use.
At this point, you've done your due diligence. When that package finally lands around July 15:
Check the coat: If the size or color is wrong, you might have to gear up for a fight or go straight to your credit card company for a dispute, given their track record of ignoring you.
Drop the reviews: Definitely include "GhostWhere" in your Google Maps and Trustpilot reviews. It’s a great punchline, and it perfectly warns the next customer exactly what kind of "disappearing act" customer service they can expect.
Hopefully, the coat is perfect so you can just take your 15% loss as a lesson learned about them, leave your reviews, and never look back!
Update: Took a few weeks for temp 15% back via credit card company. A month after that, credit card company said it's permanent. So, my screen captures were enough evidence. And/or the reps ignored credit card company as well. I'm grateful for a $515 CAD parka to be $438, but I had stress and work achieving it. This all started with their wrong online inventory.
July 10, 2026
Unprompted review
