Gotreptiles Reviews 16

Since i can't give 0 stars, 1 will have to do. If you order from them, you'll regret it! Non-existent customer service, non-contact, non-deliverer. Ordered 1 October, now 17 November. No contact from the company, calls go directly to voice-mail. Buyer beware!

THIS POOR EXCUSE OF A BUSINESS NEEDS TO SHUT DOWN IMMEDIATELY

Bought an Adult Female Metallic Pinktoe T. (very docile and cooperative species) from these a**hats. Paid almost $100 for it including 2 Day shipping, all for my Birthday (Saturday) and hoped to get her by Tuesday. To my surprise, they sent her 2 days late (Thursday Morning)... in a plastic container filled with F***ING DIRT!! (with a small coldpack in the box as well for some odd reason???) Not in the paper-towel lined plastic container ANY & ALL small critters should've been shipped in. She suffocated on the dirt she was packed in and couldn't move. That is straight up animal cruelty and neglect. I'm not even going to try to get my money back, according to all the other reviews about people not getting theirs. I hope the person who OK'd this ends up buried alive for five days, see how they'd like it. If there was an option to leave photos, I would.

They take your money but the phone numbers are not in service and they do not respond to customer service requests through email. I doubt they’re a real company.

Don't bother with this store. Ordered baby turtles back in April. It's end of June, still no turtles. I asked for refund a month ago but no response. Save your money.

I ordered a newt back in May. My purchase was confirmed on May 11th and I was charged the full amount (despite the fact that I chose the 30 business day option which is supposed to charge half as a deposit and the other half when the order ships). I have emailed multiple times and called the number on the website and haven’t heard anything back. It’s been well over 30 business days and I haven’t received a single thing past the initial email. I called the number for the accounting department through Hillbilly Market, which is what the charge was processed under, and upon further research I found hillbillyreptiles.com that has an identical website. I’m waiting to see if anything comes from my message left with the accounting department at Hillbilly Market but overall this seems like a giant scam.

I ordered 2 lizards from these people, no lizards came and the phone number said it was disconnected. They tried to debit me, cause the charge was there on my banking page, but I stop payment in time. This is a total scam. Do not order from this fake vendor. Shame on you!!

Ordered 2 tree frogs, paid nothing for shipping. They were supposed to come before may 30 and ive called them 4 times and sent 3 emails. No response. Please do not order from them. Theyre a scam. I never got the frogs.

Paid for a tarantula a month and a half ago. Have not heard one thing. Not the store in Canada. Will Never purchase any animals again! They are like my ex, a bunch of thieves!!!

I purchased a snake almost 2 months ago, didnt pay for any kind of expedited service, but was immediately charged for it. In the last two weeks I've emailed twice and left at least two messages via phone to find out about any kind of timetable for delivery. So far I've received no feedback of any kind, except a form email from their contact is page.

Spent over 130 for lizards and shipping never received them though my account was withdrawn. Cant get anyone to respond. judging from these reviews im not the only one. Anybody want to start a class action suit with me?

I wish I had read this before!!!!! I payed around 90 dollars for a grey tree frog, nothing. They gave me the run around, and took my money! Then they stopped answering my calls and emails! SCAM, SCAM, SCAM!!!!!!!! DO NOT BUY ANYTHING FROM THEM!!!!

This company is such a scam!! Do not order from them. I ordered a snake and paid the $50 to have it processed in 1 to 2 days. After 5 days of no email responses and no one answering the phone, someone finally answered and told me my order would be processed and i would get an email notification that day. That never happened but the payment posted to my account. Now almost 2 weeks later still no reptile and no response from the company about a refund!!

scam, never got common musk turtle, scam scam scam. gay company never buy from it Imao, if you buy from it ur stoopeed.

Placed an order for over $100, paid for 2-3 day processing and overnight shipping, 8 days later and I haven't heard a thing from them.

I called their customer service line twice but it's a 3rd party that supposedly contacts them and tells them to call me. I haven't heard anything or been able to get my money back.

It's a complete scam.

Got reptiles I guess could be an okay company if they actually did there own business I ordered from them after having a horrible dealing with reptile city. The issue is I ordered from them. And got contacted from the same person from reptile city. She works from them. They rarely answer the 800 number however call it after 1800. I would suggest about 0130 they will text you a message that tells you when working hours are. However calling the number during those hours you will get one excuse after another. The ladies name is Nina and by all means contact me I’ll gladly share the number.

I would like the owner(s) of this website investigated and arrested for pulling false advertisements and scams of literally robbing people online. Would someone in the legal department please track them before they rob other people? How much money do people have to lose before these cybercriminals get arrested? I placed an order to buy a turtle and paid for express shipping in order to get it ahead of time in December. Since it's taking more than two weeks, I asked to get my refund. The representative would promise to give me a refund back but it's almost TWO WEEKS NOW. It doesn't take more than 5 days to wire your money back realistically speaking. NOW, it's time to take legal action to defend others from this lesson. Would anyone accept this type of service? No way! So IF YOU ARE PLANNING TO BUY ANYTHING FROM THIS WEBSITE, TURN AROUND AND GO ELSEWHERE BECAUSE THEY WILL TAKE YOUR MONEY I PROMISE YOU. IF YOU DONT BELIEVE ME, TRY IT YOURSELF.