The Goulet Pen Company Reviews 51

I decided to get fancy by switching from ballpoint to fountain, since the ballpoints keep dying in my shirt pocket.

A colleague recommended Goulet Pens and I haven’t looked back.

The site is run by people who genuinely are passionate about stationary.

The LAMY Safari is a great entry point. Sturdy, comfortable grip, writes smoothly out of the box.

The dark blue-grey ink is great for signing off on documents.

Paying top dollar for poor service and way expensive shipping seems like a bad business to me. Also, it suggests people just interested in your money with no concern about the customer. I’ll avoid them.

wide range of products with full explanation

Bought an expensive pen ($730)for my husband’s birthday - it fell apart after only a few months. Requested them to take a look and repair or replace and we paid to ship the item back. They immediately sent an email saying the pen was not in a state of repair and implied we lied about the condition and without asking what we wanted to do - took the liberty to post it back to us. The only thing they stated was that we are responsible to pay for the shipment back and if we don’t pay we won’t get our pen back. Very poor customer service!! Never buying from them again.

I bought Visconti leather pen case, very high quality btw, arrived well and in time

I used to be a loyal customer of the Goulet Pen Company, but recent issues about the company have to light that I find very disturbing. I cannot in good conscience support business with ties - even Implicit ones - to organizations that promote hate speech, in this case directed at the LGBTQI+ community. Even though the customer service at GPC has been very good, I am taking my business elsewhere.

Marvelous company with a wide variety of pens and great service timely order fulfillment I order a pen last night by 11:00am the next morning they already had it shipped I ordered a pen from A company called The Pen Place after eight days I ask about my order and still wasn’t shipped they said it would take another week or two before they’d even ship it.

I haven't been comfortable purchasing from this company for a while and would rather my money go to companies that I ethically and morally align with as well. They promote their company through personal identity and social media and then instead of addressing concerns, shut them down. I cannot, in good conscience, spend money with this company again. Customers choosing where their money is spent is fundamental to a capitalist society that says customers vote with their money. My money will go to places that I can trust.

I purchased a fountain pen from Goulet almost exactly three years ago. Customer service at the time was excellent and I'm still using the pen. A couple weeks ago, I noticed that the cap had a crack and the metal ring had almost separated from the base. I reached out to Goulet and they referred me to exactly the correct person at TWSBI, Inc. He quickly sent me a replacement cap for the price of postage. I am a very satisfied customer, to say the least.

Not good. Don't waste your time. No matter how good the product is, if there is a warranty issue, they will not assist. Goulet Pens is too worried about making sure you know what pronouns are preferred than to assist you with any issue regarding your purchase. I purchased over 300.00 worth of merchandise and get read the riot act over an 11.00 convertor that was malfunctioning. Instead of just saying that they will get a replacement out in the mail, they wanted pictures, etc. I didn't mind sending them pictures of the ink that went above the piston (which should never happen), but the lack of response afterward pissed me off. Then, they proceed to tell you how to take it apart and try and fix it yourself. I would not expect that from a reputable company. The next time you purchase a car and have a problem, how would you feel if the dealer just sends you a video about how to fix it yourself? When you pay for something, you are expecting quality AND service. The service you will get from Goulet is horse p00p.

Ordered 8 ink samples, beautiful colors. However 2 of the samples had black stones in them. They were really nice and send me replacement bottles. Want to find out how this happens. Anyone know anything?

I have ordered from Goulet Pen Co. many times and they have been wonderful each time. They carry top quality items, offers fast shipping, and has great communication every step of the way. In the event an item just didn't work out for me due to my own personal preference, they have been great at allowing me to send it back without issue. Their customer support is top notch. I will continue to purchase from them in the future.

I ordered over the phone as I wanted to make sure the nib I was ordering was what I wanted. I dealt with Jessica and she was amazing! I would definitely make Goulet Pens my go to for all my pen needs.

A good company to deal with for a great selection, good customer service and fair prices.

Solid company with fast shipping and good prices. These guys are a small business that does good work and deserve to have your support. I love my Pilot and Sailor pens from them!

I have purchased quite a few items from Goulet over the past 4 years. Since then, I have never been disappointed. They clearly care about the pens that they send. They also send a sticker and a hand-signed note from a QC officer. In addition, they minimize the amount of plastic that they use in their packing. They're not big on their own, but they really add to an experience that is nothing short of joyful.

Had ordered from Goulet Pens a few years ago and everything went well back then, just tried to order a Pilot Metropolitan and a bottle of Noodlers ink a few days ago and the order was cancelled on their end for absolutely no reason. When I contacted them about this they said it's probably a glitch in their system and I'd have to use a new address to make the order. Honestly am extremely disappointed in the experience, I don't understand how changing my address would help with the glitch, something is very fishy here. I've been hearing many good things about Goulet Pens but this recent experience is extremely disappointing, I wasn't even able to place an order, it's like they don't want to do business with me. I don't normally write poor reviews but given the good reputation Goulet Pens has among the Fountain Pen community this glitch where I can't even place an order properly is very disappointing.

Their customer service is TERRIBLE! Their shopping cart is not secure, which is how I discovered the scam artist Goulet Pens customer service.

Avoid Goulet Pens.

We've been purchasing from Goulet Pens for several years now, and have spent hundreds of dollars. I recently purchased defective ink that would clog any pen I put it in. I explained I've used this ink before, and it would work in none of my pens. They simply responded they could not take the ink back and that I needed to shake it better. Never will I purchase from them again.

I never cease to be amazed at this company. Great selection, friendly staff and they go above and beyond with customer service and making sure the order is right. I do miss the hand written thank you notes that used to come with every order, but at least we still get tootsie roll pops. Definitely customer focused and engaged with their customers.