Gourmica Reviews 

80
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Absolute gem of a find. Great offers online, top quality products and free, fast delivery (for orders over £15). Discounts for first orders available plus free products added to every order. One of my... See more

Rated 5 out of 5 stars

Prompt response to some queries about dietary needs allowed me to purchase with confidence. Delivery time in line with commitments. Minor issue with product which was rectified by three team with no q... See more

Rated 5 out of 5 stars

The delivery was received within two days. The product was as good as expected. In this case I ordered plum and chopped tomatoes to make delicious pasta sauces. I would really recommend Gourmica for a... See more

Rated 5 out of 5 stars

I recommend. Have used twice in the past month. First time excellent products and really fast delivery. Second time there was a delivery issue but it was handled very well - they called me an... See more

Company details

  1. Gourmet Grocery Store

Written by the company

Extraordinary Italian food selected from great producers


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

80 reviews

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4.6

All reviews

(80)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolute gem of a find

Absolute gem of a find. Great offers online, top quality products and free, fast delivery (for orders over £15). Discounts for first orders available plus free products added to every order. One of my parcels was lost by DPD and it was replaced promptly with minimum fuss. If you like Italian food, please try Gourmica, you will love it. Top quality.

November 30, 2023
Unprompted review
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Rated 1 out of 5 stars

Terrible experience!

Terrible experience!!
Had the wrong order delivered and had smashed soup inside went everywhere was dripping out the bottom of the box.
No answer when trying to contact this company I've phoned No answer sent 4 emails No answer!!!
Never use these scammers very disappointed 😞

September 24, 2022
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Reply from Gourmica

We are sorry to hear that you have had problems using our service. However, when we check our records, we are unable to find your order and trace the emails and phone calls you have tried to send. Please could you provide your order reference and a phone number (hello@gourmica.co.uk) so that we can look into and resolve the matter.

Thanks

Rated 5 out of 5 stars

Fantastic service and amazing products.

I ordered some Farro ancient grain for a dish to accompany a special BBQ feast. It arrived the next day and the dish was a great success. I will definitely order more Italian food from this great web site. Fantastic Service and amazing products!

September 7, 2022
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Rated 3 out of 5 stars

Extremely poor Company to deal with.

Extremely poor Company to deal with. I ordered a case of Coppola Datterini Tomatoes and they sent Chocolate Spread. They were then very slow to reply to my message regarding the incorrect delivery. In fairness they eventually told me to keep the Chocolate Spread and that the Tomatoes were on their way. That was two weeks ago and they still haven't arrived. Once again they have failed to respond to my messages. I have now complained to Amazon and a refund is being issued. All in all a very disappointing experience for a first time customer.

Update 12/09/2022

Gourmica have now issued a full refund and sent a free gift of EVOO as well as the tomatoes I ordered, plus a 15% discount voucher for a future purchase. They have definitely gone the extra mile to resolve/compensate me for the problems that occurred so I will be using them again in the future.

Thank you Ernesto and Gourmica.

August 15, 2022
Unprompted review
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Reply from Gourmica

Dear Nigel,

We have apologised to you in writing and over the phone for the inconvenience caused, refunded you in full, and left as a compliment the products we delivered to you in error and a coupon for a 15% discount. We had hoped that this would amend the error on our side which resulted in your poor experience.

Once again we are really sorry and we will continue to make efforts to do better.

Kind Regards

Gourmica Team

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Rated 5 out of 5 stars

Very quick and free delivery

Very quick delivery, ordered Sunday there Tuesday! Updated throughout. Can't see why there would be 2 "bad" reviews, but at least one of these look very dubious!

May 1, 2022
Unprompted review

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