I really like Gousto - I still get to cook my way, but I don't have the hassle of getting the ingredients. My only concern is that when Gousto chooses Evri for delivery, they almost always deliver rea... See more
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Review summary
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Reviews shaping this summary
We've now received our second box where a sachet of vinegar has leaked all over the items and fresh produce, as well as a missing bag of spinach and kale. It seems the quality of packaging and box pre... See more
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It's a great idea, having all the ingredients measured for you, but this creates lots of packaging. Our first two boxes were perfect. Since then there's usually a recipe card missing or somethin... See more
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Boxes are ok, recipe cards are good, but the quality of ingredients is poor. Freshness and issues, garlic cloves are the little flat bits from a bulb. Have complained and been issued a small refund,... See more
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Company details
Written by the company
Dinner, but not as you know it. We’ll help you whip up wholesome, impressive meals no matter your skill level, with all of the flavour, and none of the fuss. From dinnertime classics and ten-minute meals to veg-packed choices and one-pan winners, there’s something for everyone on our menu. We’ll send you step-by-step recipes and all the fresh ingredients you need too. Just pick what you fancy for dinner, and leave the planning to us.
Written by the company
No lock in
Pause or cancel for free anytime
No commitment. No cancellation fees. Skip a box or cancel your subscription online at anytime.
Contact info
The Shepherds Building Central, Charecroft Way, Hammersmith, W14 0EE, London, United Kingdom
- 02030111002
- info@gousto.co.uk
- gousto.co.uk
3.6
Average
50K reviews
Asks customers to review
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Late for the second week running
For the second week running we were given a delivery slot of 16:00 - 17:00, we received an email after 18:00 (from Evri) ti say it was delayed (but no further time given). The parcel arrived about 19:00, but by that time we had had to prepare another meal, meaning we needed to adjust our plans for the rest of the week - which isn’t ideal when the use by dates aren’t that long.
We have cancelled our subscription.
July 13, 2026
Reply from Gousto
Hi Tim, thanks for taking the time to leave us a Trustpilot review. We're sorry to hear about this and for the poor experience you've had with us recently. If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9762035' in your message that will allow our team to bring up your information so far. Best wishes - Mol, The Gousto Team
Keep sending me boxs i dont want
July 17, 2026
Reply from Gousto
Hi Marlee, thanks for taking the time to leave us a Trustpilot review. I'm sorry to hear about this, if you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9761952' in your message that will allow our team to bring up your information so far. Best wishes - Mol, The Gousto Team
I love it
I love it! Great weekly choice, all ingredients delivered to the door and I enjoy the preparing, cooking and eating every meal I have chosen. Living alone it was so easy to just eat rubbish food, spending lots of money on stuff that was thrown away uneaten. With Gousto I have plenty of choice and no waste and I eat healthy and even losing weight.
July 17, 2026
Reply from Gousto
Hi There,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
I tried it for a few weeks and cancelled
I tried it for a few weeks and decided to cancel.
Good:
1. Good variety of recipes and reasonably easy to follow
2. Some meals were tasty
Bad:
1. Customer service - when there was missing ingredients and I couldn’t actually cook the mean they offered only £3 credit for my next order. I’d expect that they’d at least refund that unusable meal.
2. After I cancelled my subscription they continued to charge me and dispatch food to me. Only then did I realise they they’d continue to dispatch dispute cancellation because I had preselected future meals. It’s a deliberate trap.
July 25, 2026
Unprompted review
Reply from Gousto
Hi Gordon, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference #9761851 so we can access your account and look into this for you.
Misleading and disingenuous…
Misleading and disingenuous cancellation process
I accidentally placed an order, realised immediately and cancelled the subscription. The box then turned up so I contacted Gousto to tell them the subscription had been cancelled and could they please pick it up and refund me as by this point they had taken £68 from my account.
I was told that I had cancelled the subscription but not the order and the order had to be cancelled separately. I asked how I was supposed to know this. They said it was in a cancellation email. I checked my email and there was no email. I asked when it was sent and was told it was sent but they couldn't say when. I said cancelling shouldn’t be this difficult anyway and in the absence of an email (which was misleading enough as who is expecting that to say you need to cancel again) how was I to know. I was told I could have a 50% refund. It’s utterly outrageous and feels like a con to suck people in and made it very difficult to cancel.
Update - contacted them as requested and had a load of false information sent in response to my complaint which was nothing to do with my complaint - saying they had sent an email about the order before the order was even sent. Also still awaiting a transcript of a customer services chat and the promised 50% refund. Avoid.
July 25, 2026
Unprompted review
Reply from Gousto
Hi Lyndsey, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference #9761849 so we can access your account and look into this for you.
Disappointing
We were disappointed second time round.
We felt the choices were too saucy at the time,
Some we had were very nice but others we felt when we got them that they looked uninspiring .
But delivery was great, the ordering was easy but the quality was slightly off.
July 22, 2026
Reply from Gousto
Hi Carol, thanks for taking the time to leave us a Trustpilot review. We're very sorry to hear your second experience didn't meet your expectations. We appreciate your comments about the food quality and presentation, and we'll share them with our team as we work to improve. We're glad to hear the ordering process and delivery were positive, and we hope you'll consider giving us another chance in the future. Best wishes - Mol, The Gousto Team
Recently quality is very poor and…
Recently quality is very poor and customer services don’t address problems, just want to refund a damaged ingredient and expect you to go out and try to source it yourself. Defeats the purpose of having the service. Repeatedly have boxes thrown over the gate because the delivery driver can’t be bothered to ring the doorbell and wait, despite speaking to them and leaving instructions. Damaged food every week, often essential ingredients.
Don’t waste your money.
Off to find an alternative
July 20, 2026
Unprompted review
Reply from Gousto
Hi Emma, thanks for taking the time to leave us a Trustpilot review. We're very sorry to hear about your recent experiences. This isn't the standard we aim to provide, and we understand how frustrating it is to receive damaged items and have delivery instructions repeatedly ignored. If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9761517' in your message that will allow our team to bring up your information so far. Best wishes - Mol, The Gousto Team
Tasty recipes and excellent doorstep delivery service.
Tasty recipes and excellent portions.easy to follow instructions even for a non cook.
It saves you money no waste, and time no need to spend time shopping as everything is delivered to the door step
July 25, 2026
Unprompted review
Reply from Gousto
Hi Elizabeth, thanks for taking the time to leave us a Trustpilot review. We're delighted to hear you're enjoying the tasty recipes, generous portions, and easy-to-follow instructions. It's great to know we're helping you save both time and money. We really appreciate your support and look forward to cooking with you again! Best wishes - Mol, The Gousto Team
Customer service experience was very…
Customer service experience was very positive. My query was dealt with efficiently and promptly.
July 24, 2026
Unprompted review
Reply from Gousto
Hi Victoria, thanks for taking the time to leave us a Trustpilot review. We're really happy to hear that you've had a good experience with us and that you're pleased with the customer service you received from us when you got in touch with a query recently! Thanks again for your great feedback, best wishes - Mol, The Gousto Team
Awful
Got a box of what was meant to be 5 meals but would not make 2 sufficient meals. Pure crap I am talking to them now for a refund and definitely this company needs to be investigated by health board and ombudsman.
July 24, 2026
Unprompted review
My order hadn't been delivered by DPD
My order hadn't been delivered by DPD. The live chat was responsive, provided clear concise advice and offered refund of delivery charge and cost of box
July 24, 2026
Unprompted review
Reply from Gousto
Hi Tracey, thanks for taking the time to leave us a Trustpilot review. We're sorry to hear that your recent box wasn't delivered as expected by the courier, but glad you were happy with the way we resolved this for you, and thanks again for your feedback! Best wishes - Mol, The Gousto Team
Order damaged, but customer service fixed the problem
Order delivered. Came in damaged, but customer service sorted the problem out in no time
July 23, 2026
Unprompted review
Reply from Gousto
Hi Michal, thank you for your wonderful review and five-star rating, it’s greatly appreciated. Best wishes, Sophia - The Gousto Team
Food is great.delivery not so good.my…
Food is great.delivery not so good.my latest order.3 meals for 2 people was spread over 2 huge boxes.(what a waste of cardboard) and left in full sun outside our neighbours side gate.I had requsted our back door,which is fully accessible and in the shade.
July 24, 2026
Reply from Gousto
Hi Andrew, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9760648.- Carole.
Gousto is good but delivery bad…
Gousto product is good and enjoyed recipes but the delivery service was the reason I stopped using them and although I told Gousto and tried to tell the couriers about the drivers leaving the boxes outside in all weathers and where they could easily be stolen, instead of the designated safe place, this continued to happen so I stopped ordering as it was to stressful being at work not knowing what state my food would be in when I got home or if it would even be there, would have continued ordering if this was not an issue as Gousto is a great idea.
November 6, 2025
Reply from Gousto
Hi Liz, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9760561. Best wishes - Sophia
Fraudulent marketing
Returning from holiday I received an email from them advising that it was time to make my next order which was due in 7 days time. I therefore clicked the link and filled out the order only to find that they had changed the date from my usual order to one the next day that I have never used before, they immediately charged me & left the next order box open hoping I would make another unwanted order. I have been caught by this type of fraudulent marketing by them before but this is the last time especially as the quality of ingredients (vegetables) has been reducing of late. When I complained they ignored my emails so needless to say like many others I have now cancelled my subscription/account with them & will find a more reputable supplier
July 12, 2026
Unprompted review
Reply from Gousto
Hi Maurice, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9760477. Best wishes - Sophia
Amazing Quality!
The food is fresh and amazing quality, each meal has been lovely and the instructions are easy to follow! We now look forward to tea every night as we know it will be delicious, plus we get to chose our meals each week too! No problems with delivery either!
July 21, 2026
Reply from Gousto
Hi Rachel, thank you for your wonderful review and five-star rating, it’s greatly appreciated. Best wishes, Sophia - The Gousto Team
Great selection of recipes
Great selection of recipes, super fresh ingredients.
Box is never disappointing
July 15, 2026
Reply from Gousto
Hi Carol, Thank you so much for taking the time to send us a review. Thank you for the 5 stars! This is really appreciated, and we're so pleased you are enjoying Gousto, and our tasty fresh recipes.- Carole.
I do not recommend Gusto at all
I do not recommend Gusto at all.
They tempt you with offer via email and when it comes to paying they said no offer available. A total waste of time. Truly disappointed with the company and their customer service.
Ombudsman should definitely look into it.
False advertisements!
July 23, 2026
Unprompted review
Reply from Gousto
Hi there, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9759844.- Carole.
Different driver this week
Different driver this week. Followed delivery instructions and did not wake the household by ringing the doorbell despite delivering at 7.45 am. Great improvement in last 3 weeks.
July 15, 2026
Reply from Gousto
Hi Jill, Thanks for letting us know about your experience with Gousto and the 5 stars! I'm really glad you've been enjoying the meals and the tasty meal selection! We try and offer an even variety of dishes so that people can try new things or have enough choice for what they like. Thank you for letting us know your delivery has improved too! Keep sharing the love! - Carole.
Gusto what can I say nice food never…
Gusto what can I say nice food never had any issues with delivery occasionally some of the produce isn’t the best but if you tell them they usual give you a couple of quid off the next box so can’t fault them.
January 18, 2026
Reply from Gousto
Hi Joe, Thanks for letting us know about your experience with Gousto. I'm really glad you've been enjoying the meals and the varied meal selection! We try and offer an even variety of dishes so that people can try new things or have enough choice for what they like. I'm sorry you had an Issue and had to contact us, but glad to hear we sorted it for you quickly! Keep sharing the love! - Carole.
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