Ive been really impressed with Gousto so far but only a few weeks in hence 4 stars. Ive loved cooking usually we do same old meals each week. Ordering is easy, recipes good to follow i wish they'd ada... See more
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Review summary
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There is a lot of choice with this product, and especially at the fish and chicken end to reduce red meat intake. Although I don't think it advertisers as a slimming product it can help in this regar... See more
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The quality of the food which comes from Gousto is always good - although the bags of salad and herbs sometimes doesnt last long hence the 4 stars. Quantities are large - more than enough for the both... See more
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Such a shame but I’ve cancelled my subscription today. The meals were generally really good but the courier was very unreliable. Boxes were often damaged or on several occasions didn’t turn up at all.... See more
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Company details
Written by the company
Dinner, but not as you know it. We’ll help you whip up wholesome, impressive meals no matter your skill level, with all of the flavour, and none of the fuss. From dinnertime classics and ten-minute meals to veg-packed choices and one-pan winners, there’s something for everyone on our menu. We’ll send you step-by-step recipes and all the fresh ingredients you need too. Just pick what you fancy for dinner, and leave the planning to us.
Written by the company
No lock in
Pause or cancel for free anytime
No commitment. No cancellation fees. Skip a box or cancel your subscription online at anytime.
Contact info
The Shepherds Building Central, Charecroft Way, Hammersmith, W14 0EE, London, United Kingdom
- 02030111002
- info@gousto.co.uk
- gousto.co.uk
3.6
Average
50K reviews
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The meals are lovely and the portions…
The meals are lovely and the portions seem great but the dates on the food don't last long enough so I've had to buy fresh on some things.
July 18, 2026
Reply from Gousto
Hi Natalie, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9763253.- Carole.
Customer service more rancid than the chicke
We were initially really happy with the selection of food choices and there were no issues with delivery. We had used them for a solid year. The difficulty was when we cancelled to have a break and they offered us a retention discount for four weeks. We agreed to this but were disappointed that not only did they not honour this but wanted the screenshot of the discount, which obviously we did not think to take and should be ok their system. During the summer heatwave two of the chicken meals was off ( stank out the whole kitchen). They refused to refund or give a replacement and wanted us to send photos of the off chicken, Obviously we had thrown it away at the time and the pictures wouldn’t of captured the smell or shown whether it was good or bad chicken. When we tried to resolve this, they were not interested and were rude and dismissive, refused to pass it on to a supervisor, Given we had happily paid for the service for a year we were treated as if we were lying. I have better things to do with my time then frustratingly send emails after work about bad chicken. I would say that the customer service was more rancid than the chicken. Would never use this company again!
July 26, 2026
Unprompted review
Reply from Gousto
Hi Ruth, thanks for taking the time to leave us a Trustpilot review. We're sorry to hear about the poor experience you've had with us since returning recently, that's so disappointing. If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9763214' in your message that will allow our team to bring up your information so far. Best wishes - Mol, The Gousto Team
Great service value for money compared…
Great service value for money compared to food shipping.
Gets you to cook properly reduces waste.
July 18, 2026
Reply from Gousto
Hi Niall, thanks for taking the time to leave us a Trustpilot review. We're so pleased to hear you're enjoying the value and that our service is helping you cook more while reducing food waste. We really appreciate your support! Best wishes - Mol, The Gousto Team
Great food, unacceptable delivery partner
Food is lovely, delivery service sucks. 4 out of 4 deliveries outside the gousto window and their own stated delivery time. 3/4 after 10.30 at night (4th currently missing in action). We are sad to be cancelling as we love the food but Gousto are not able to deliver and not willing to change couriers when it is demonstrably a systematic problem not an occasional delivery issue.
July 18, 2026
Reply from Gousto
Hi Ruth, thanks for taking the time to leave us a Trustpilot review. We're really sorry to hear that your experience with us has been effected by a poor delivery service! If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9763177' in your message that will allow our team to bring up your information so far. Best wishes - Mol, The Gousto Team
We’ve never had a meal that was…
We’ve never had a meal that was disappointing. Always tasty and easy to prepare. Arrives within my specified timescale.
July 23, 2026
Reply from Gousto
Hi Sara, thanks for taking the time to leave us a Trustpilot review. We're really glad to hear that you've had a great experience with us so far and that you're enjoying all the tasty range of recipes we have on offer! Thanks for your great feedback, I'll be sure to share this with the rest of my team. Best wishes - Mol, The Gousto Team
Reply from Gousto
Hi Alex,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
Missing ingredients and leaking sachets
We've now received our second box where a sachet of vinegar has leaked all over the items and fresh produce, as well as a missing bag of spinach and kale. It seems the quality of packaging and box preparation has significantly deteriorated over the last few months. We may consider changing brands if this continues.
July 21, 2026
Reply from Gousto
Hi there, thanks for taking the time to leave us a Trustpilot review. We're sorry to hear about the condition you received your box in this week. If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9762384' in your message that will allow our team to bring up your information so far. Best wishes - Mol, The Gousto Team
Reply from Gousto
Hi Diane, thanks for taking the time to leave us a Trustpilot review. We're really happy to hear that you've had a great experience with us so far and that you are enjoying the range of tasty meals on offer! Best wishes - Mol, The Gousto Team
Boxes are ok
Boxes are ok, recipe cards are good, but the quality of ingredients is poor. Freshness and issues, garlic cloves are the little flat bits from a bulb.
Have complained and been issued a small refund, but will still have to go to the supermarket to get replacement which kind of defeats the whole point!
July 25, 2026
Unprompted review
Reply from Gousto
Hi Johanna, thanks for taking the time to leave us a Trustpilot review. We're sorry to hear the ingredients didn't meet your expectations. We understand how frustrating it is to have to replace items yourself, and that's not the experience we want for our customers. If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9762045' in your message that will allow our team to bring up your information so far. Best wishes - Mol, The Gousto Team
Late for the second week running
For the second week running we were given a delivery slot of 16:00 - 17:00, we received an email after 18:00 (from Evri) ti say it was delayed (but no further time given). The parcel arrived about 19:00, but by that time we had had to prepare another meal, meaning we needed to adjust our plans for the rest of the week - which isn’t ideal when the use by dates aren’t that long.
We have cancelled our subscription.
July 13, 2026
Reply from Gousto
Hi Tim, thanks for taking the time to leave us a Trustpilot review. We're sorry to hear about this and for the poor experience you've had with us recently. If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9762035' in your message that will allow our team to bring up your information so far. Best wishes - Mol, The Gousto Team
Keep sending me boxs i dont want
July 17, 2026
Reply from Gousto
Hi Marlee, thanks for taking the time to leave us a Trustpilot review. I'm sorry to hear about this, if you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9761952' in your message that will allow our team to bring up your information so far. Best wishes - Mol, The Gousto Team
I love it
I love it! Great weekly choice, all ingredients delivered to the door and I enjoy the preparing, cooking and eating every meal I have chosen. Living alone it was so easy to just eat rubbish food, spending lots of money on stuff that was thrown away uneaten. With Gousto I have plenty of choice and no waste and I eat healthy and even losing weight.
July 17, 2026
Reply from Gousto
Hi There,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
I tried it for a few weeks and cancelled
I tried it for a few weeks and decided to cancel.
Good:
1. Good variety of recipes and reasonably easy to follow
2. Some meals were tasty
Bad:
1. Customer service - when there was missing ingredients and I couldn’t actually cook the mean they offered only £3 credit for my next order. I’d expect that they’d at least refund that unusable meal.
2. After I cancelled my subscription they continued to charge me and dispatch food to me. Only then did I realise they they’d continue to dispatch dispute cancellation because I had preselected future meals. It’s a deliberate trap.
July 25, 2026
Unprompted review
Reply from Gousto
Hi Gordon, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference #9761851 so we can access your account and look into this for you.
Misleading and disingenuous…
Misleading and disingenuous cancellation process
I accidentally placed an order, realised immediately and cancelled the subscription. The box then turned up so I contacted Gousto to tell them the subscription had been cancelled and could they please pick it up and refund me as by this point they had taken £68 from my account.
I was told that I had cancelled the subscription but not the order and the order had to be cancelled separately. I asked how I was supposed to know this. They said it was in a cancellation email. I checked my email and there was no email. I asked when it was sent and was told it was sent but they couldn't say when. I said cancelling shouldn’t be this difficult anyway and in the absence of an email (which was misleading enough as who is expecting that to say you need to cancel again) how was I to know. I was told I could have a 50% refund. It’s utterly outrageous and feels like a con to suck people in and made it very difficult to cancel.
Update - contacted them as requested and had a load of false information sent in response to my complaint which was nothing to do with my complaint - saying they had sent an email about the order before the order was even sent. Also still awaiting a transcript of a customer services chat and the promised 50% refund. Avoid.
July 25, 2026
Unprompted review
Reply from Gousto
Hi Lyndsey, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference #9761849 so we can access your account and look into this for you.
Disappointing
We were disappointed second time round.
We felt the choices were too saucy at the time,
Some we had were very nice but others we felt when we got them that they looked uninspiring .
But delivery was great, the ordering was easy but the quality was slightly off.
July 22, 2026
Reply from Gousto
Hi Carol, thanks for taking the time to leave us a Trustpilot review. We're very sorry to hear your second experience didn't meet your expectations. We appreciate your comments about the food quality and presentation, and we'll share them with our team as we work to improve. We're glad to hear the ordering process and delivery were positive, and we hope you'll consider giving us another chance in the future. Best wishes - Mol, The Gousto Team
Recently quality is very poor and…
Recently quality is very poor and customer services don’t address problems, just want to refund a damaged ingredient and expect you to go out and try to source it yourself. Defeats the purpose of having the service. Repeatedly have boxes thrown over the gate because the delivery driver can’t be bothered to ring the doorbell and wait, despite speaking to them and leaving instructions. Damaged food every week, often essential ingredients.
Don’t waste your money.
Off to find an alternative
July 20, 2026
Unprompted review
Reply from Gousto
Hi Emma, thanks for taking the time to leave us a Trustpilot review. We're very sorry to hear about your recent experiences. This isn't the standard we aim to provide, and we understand how frustrating it is to receive damaged items and have delivery instructions repeatedly ignored. If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9761517' in your message that will allow our team to bring up your information so far. Best wishes - Mol, The Gousto Team
Tasty recipes and excellent doorstep delivery service.
Tasty recipes and excellent portions.easy to follow instructions even for a non cook.
It saves you money no waste, and time no need to spend time shopping as everything is delivered to the door step
July 25, 2026
Unprompted review
Reply from Gousto
Hi Elizabeth, thanks for taking the time to leave us a Trustpilot review. We're delighted to hear you're enjoying the tasty recipes, generous portions, and easy-to-follow instructions. It's great to know we're helping you save both time and money. We really appreciate your support and look forward to cooking with you again! Best wishes - Mol, The Gousto Team
Customer service experience was very…
Customer service experience was very positive. My query was dealt with efficiently and promptly.
July 24, 2026
Unprompted review
Reply from Gousto
Hi Victoria, thanks for taking the time to leave us a Trustpilot review. We're really happy to hear that you've had a good experience with us and that you're pleased with the customer service you received from us when you got in touch with a query recently! Thanks again for your great feedback, best wishes - Mol, The Gousto Team
Awful
Got a box of what was meant to be 5 meals but would not make 2 sufficient meals. Pure crap I am talking to them now for a refund and definitely this company needs to be investigated by health board and ombudsman.
July 24, 2026
Unprompted review
My order hadn't been delivered by DPD
My order hadn't been delivered by DPD. The live chat was responsive, provided clear concise advice and offered refund of delivery charge and cost of box
July 24, 2026
Unprompted review
Reply from Gousto
Hi Tracey, thanks for taking the time to leave us a Trustpilot review. We're sorry to hear that your recent box wasn't delivered as expected by the courier, but glad you were happy with the way we resolved this for you, and thanks again for your feedback! Best wishes - Mol, The Gousto Team
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