APRIL 23 UPDATE: While I have yet to receive my passport, I would like to share that the client reps at GovAssist have been TREMENDOUS! We have been in regular contact via email on a daily, if not... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Timely, clear and concise communication. Easily the best help I’ve ever received for anything I’ve ever needed help with. Can not thank you enough for the help with this process and making it as easy... See more
Company replied
The experience was very good! I felt confident with the guidance on completing the DS-160 form. The guidance emails I received were always very clear, with easy-to-understand examples. The guidan... See more
Company replied
I was very lucky in reaching out to Aziz who was extremely helpful as I was having problems. He not only sorted my ESTA for me and helped getting me approved but also sent a personal note saying how p... See more
Company replied
Company details
- #9 of 16 best companies in Visa Consultant
- #12 of 14 best companies in Consultant
- #156 of 202 best companies in Travel Agency
Written by the company
If you plan a short stay in the U.S., Canada, New Zealand, Australia, Vietnam, India, or the countries of the Schengen zone, set yourself up for success from the comfort of your own device, with a dedicated agent by your side. For a single, flat fee. With more than 250,000 successful cases on record, GovAssist helps people from around the world to visit countries around the world! We aim to keep your visa journey as stress-free as possible while saving time, money, and energy for all parties involved.
Join the community where dreams come true!
Written by the company
- Proven Track Record
- Over the course of 5+ years of experience, we have assisted more than 250 000 clients obtain their U.S. visas!
- Dedicated Live Support
- Your dream deserves better than a ChatBot! An advisor in charge of your application will be familiar with your case and will understand your situation far beyond what a google-search can tell you.
- 24/7 Global Assistance
- Enjoy limitless assistance and support every day of the year, regardless of your time zone. Our staff will gladly reply to you in more than 100 languages!
- No Hourly Fees
- Simple, transparent cost structures keep you in control. Have a personal advisor by your side from start to finish to maximize your chances of success, and stop months from turning into years.
- .............................................................................
- In order to assist you promptly and efficiently, we kindly request that you provide us with your Request Number when leaving a review on Trustpilot. Including your Request Number will greatly assist us in tracking your application in our system and addressing your concerns as quickly as possible.
Contact info
1629 K St., Suite 300, 20006, Washington, United States
- 1 (856) 556-3505
- support@govassist.com
- govassist.com
4.3
Excellent
12K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service just a little pricey
Great service just a little pricey
April 17, 2026
Unprompted review
Reply from GovAssist LLC
Hello Jacque,
Thank you for your feedback.
We’re glad you found the service valuable. We understand pricing is an important factor, and your honest feedback is appreciated.
If you need anything further, we’re here to help.
I payed on line,then again at post…
I payed on line,then again at post office when fi wishing process, never received any refund
April 17, 2026
Reply from GovAssist LLC
Hello Randy,
Thank you for bringing this to our attention.
The payment made online covers our third-party service, which includes reviewing your application and providing guidance, while the fee paid at the post office is a separate government processing fee required to complete your application.
For further clarification, we recommend replying directly to the most recent email from your assigned agent.
Arrived early for my appointment and…
Arrived early for my appointment and was taken in right away!!
April 17, 2026
Reply from GovAssist LLC
Hello Joanne,
Thank you for your feedback.
We’re glad to hear everything moved quickly and you were attended to right away.
We appreciate you sharing your experience.
Very good experience
The service is very good. I was a little confused because there are many steps involved, which made it a bit difficult, but the team promptly assisted me and answered all my questions. Truly, it's an exemplary service.
April 17, 2026
Reply from GovAssist LLC
Hey Pedro,
Thank you for your thoughtful review.
We’re glad to hear our team was able to step in and provide clear guidance when the process felt a bit complex.
It’s good to know the support made a difference, and we appreciate you recognizing the service.
Reply from GovAssist LLC
Hey Rama,
We appreciate you sharing your experience.
It’s great to know the turnaround time was fast and that delivery met your expectations.
Feel free to reach out if you need support in the future.
Everything was great
Everything was great. Dianne De Ocampo helped us and was very kind. We didnt even expect to get help that fast. So please dont change anything exept maybe the "ticket" time. Because the first time we got help from Katren and in the time to Do the steps wich we got from her, the ticket was closed and we got someone new named Ferdinand. So it was hard to do everything in time but all the people that helped us were extremly kind and the best help that we could get.
So thank you for everything espessialy to Dianne De Ocampo.
April 17, 2026
Unprompted review
Reply from GovAssist LLC
Thank you so much for your thoughtful review! We’re delighted to hear that everything went great and that Dianne De Ocampo made such a positive impression with her kindness and quick support—we’ll be sure to pass along your kind words to her.
We also value your insight about the ticket timing. We understand how the transition between agents and limited time could feel challenging, and feedback like yours helps us improve how we manage those handoffs.
We’re glad our entire team—including Katren and Ferdinand—was able to support you along the way. Thank you again for your trust!
Communication was timely and helped me…
Communication was timely and helped me get through the system
April 14, 2026
Reply from GovAssist LLC
Thank you for your 5-star feedback!
We’re really glad to hear that our timely communication helped guide you through the process smoothly. We know how important it is to have clear and prompt support, especially when navigating complex systems.
Your words mean a lot to us!
Reply from GovAssist LLC
Thank you so much for your kind feedback!
It’s great to know that everything went well for you. We work hard to ensure every step is handled properly, so your feedback is incredibly rewarding.
We appreciate your support.
Reply from GovAssist LLC
We appreciate your feedback.
We’re pleased to hear that you found our service good and satisfactory. Delivering consistent and dependable support is a top priority for us, and we’re glad that was reflected in your experience.
Thank you for your support!
Excellent service and very friendly…
Excellent service and very friendly team - thank you!
April 17, 2026
Reply from GovAssist LLC
We’re delighted to hear that you had an excellent experience and that our team’s friendliness stood out to you. Creating a welcoming and supportive environment is just as important to us as delivering great service, so your feedback truly means a lot.
We appreciate your trust!
Super fast response with helpful support
Super fast response with helpful support
March 15, 2026
Unprompted review
Reply from GovAssist LLC
Thank you so much for your kind feedback!
We’re thrilled to hear that you experienced such a fast response along with helpful support. We know how important timely assistance is, so it’s great to know we were able to deliver that for you.
We truly appreciate your support!
Reply from GovAssist LLC
Thank you for your 5-star rating!
We’re pleased to hear that you found our service both easy and convenient. Providing a seamless and efficient experience is what we strive for, and your feedback reassures us we’re on the right track.
We look forward to assisting you again in the future!
Reply from GovAssist LLC
Thank you for your 5-star review!
We’re pleased to hear that you found our team reliable and our response times quick. Delivering efficient and dependable support is a key priority for us, and your feedback reinforces that commitment.
We look forward to assisting you again in the future!
Even I failed the B2 interview thru my…
Even I failed the B2 interview thru my heart I wanna say thank you for all the agents who assist me during the processing of my application they are very helpful on me.. Next time again
April 4, 2026
Reply from GovAssist LLC
Thank you for your thoughtful review. It truly means a lot to us.
While we understand that the outcome of your B2 interview was not what you had hoped for, we’re grateful to hear that our team was able to provide helpful guidance and support during your application process.
Your feedback means a great deal to us, and we truly appreciate your trust. Should you decide to reapply in the future, we would be honored to assist you again.
My only complaints are the total costs…
My only complaints are the total costs for everything should be made known right from the start. Same thing with the picture. I don’t know if it’s just me, but we never could get it accepted. There should be an easier way.
April 15, 2026
Reply from GovAssist LLC
Thank you for your 5-star feedback! We’re pleased to hear that your experience was positive overall, and we truly appreciate you highlighting areas where we can improve.
We understand how important it is to have clear expectations from the beginning, and your suggestion helps us improve how we present that information. We also recognize that photo requirements can sometimes be challenging, and we’re continuously looking for ways to make that step easier and more user-friendly.
We’re grateful for your feedback and for the opportunity to assist you!
Helpful
Regina Takeda Was very helpful and patient with me doing the ESTA application
April 14, 2026
Unprompted review
Reply from GovAssist LLC
Thank you so much for your kind feedback!
It’s wonderful to hear that Regina was both patient and helpful while assisting you with your ESTA application. Having someone guide you through each step can make all the difference, and we’re glad she provided that support.
We’ll be sure to pass along your feedback!
What an easy way to get this done.
What an easy way to get this done.
Helpful beyond.
I recommend GovAssist.com to everyone!!!!
April 7, 2026
Reply from GovAssist LLC
Thank you so much for your amazing feedback!
It’s great to know that the process felt simple and that our team was able to provide extra support along the way. Going “beyond helpful” is what we aim for, so your feedback is incredibly rewarding.
Thanks again for recommending GovAssist!
Provide better explanation of service
I would suggest this service be more clear with services provided.
April 13, 2026
Reply from GovAssist LLC
We understand your concern regarding pricing, and we appreciate you sharing your feedback.
Our goal is to offer a service that simplifies the process and provides support along the way, though we recognize that expectations may vary.
We’ll be reaching out to you directly to better understand your experience and see how we can help move things forward.
Reply from GovAssist LLC
We really appreciate your review.
We’re pleased to hear that you experienced our service as quick, simple, and kind. Delivering efficiency with a personal touch is a key priority for us, and your review reflects that commitment.
We look forward to assisting you again in the future!
Reply from GovAssist LLC
Thank you so much for your kind words!
We’re thrilled to hear that you found the filing process easy, simple, and extremely fast—that’s exactly the experience we aim to deliver. Making things smooth and stress-free for our users is always our goal.
We truly appreciate your support!
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