APRIL 23 UPDATE: While I have yet to receive my passport, I would like to share that the client reps at GovAssist have been TREMENDOUS! We have been in regular contact via email on a daily, if not... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Timely, clear and concise communication. Easily the best help I’ve ever received for anything I’ve ever needed help with. Can not thank you enough for the help with this process and making it as easy... See more
Company replied
The experience was very good! I felt confident with the guidance on completing the DS-160 form. The guidance emails I received were always very clear, with easy-to-understand examples. The guidan... See more
Company replied
I was very lucky in reaching out to Aziz who was extremely helpful as I was having problems. He not only sorted my ESTA for me and helped getting me approved but also sent a personal note saying how p... See more
Company replied
Company details
- #9 of 16 best companies in Visa Consultant
- #12 of 14 best companies in Consultant
- #156 of 202 best companies in Travel Agency
Written by the company
If you plan a short stay in the U.S., Canada, New Zealand, Australia, Vietnam, India, or the countries of the Schengen zone, set yourself up for success from the comfort of your own device, with a dedicated agent by your side. For a single, flat fee. With more than 250,000 successful cases on record, GovAssist helps people from around the world to visit countries around the world! We aim to keep your visa journey as stress-free as possible while saving time, money, and energy for all parties involved.
Join the community where dreams come true!
Written by the company
- Proven Track Record
- Over the course of 5+ years of experience, we have assisted more than 250 000 clients obtain their U.S. visas!
- Dedicated Live Support
- Your dream deserves better than a ChatBot! An advisor in charge of your application will be familiar with your case and will understand your situation far beyond what a google-search can tell you.
- 24/7 Global Assistance
- Enjoy limitless assistance and support every day of the year, regardless of your time zone. Our staff will gladly reply to you in more than 100 languages!
- No Hourly Fees
- Simple, transparent cost structures keep you in control. Have a personal advisor by your side from start to finish to maximize your chances of success, and stop months from turning into years.
- .............................................................................
- In order to assist you promptly and efficiently, we kindly request that you provide us with your Request Number when leaving a review on Trustpilot. Including your Request Number will greatly assist us in tracking your application in our system and addressing your concerns as quickly as possible.
Contact info
1629 K St., Suite 300, 20006, Washington, United States
- 1 (856) 556-3505
- support@govassist.com
- govassist.com
4.3
Excellent
12K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a confusing site.
April 15, 2026
Reply from GovAssist LLC
We understand how a confusing experience can make the process more difficult than it needs to be, and we appreciate you sharing this feedback.
Clarity is something we take seriously, and your comment helps highlight where we can improve. Our team will be reaching out to you directly to better understand your experience and assist with anything you may still need.
I greatly appreciate the time and…
I greatly appreciate the time and effort (Regina takeda) dedicated to ensuring that everything was completed accurately and efficiently. Your support made what could have been a complex process much more manageable
April 16, 2026
Unprompted review
Reply from GovAssist LLC
Thank you so much for your thoughtful feedback.
We’re delighted to hear that Regina’s dedication and attention to detail made the process smoother and more manageable for you. Her commitment to accuracy and efficiency is something we’re very proud of, and we’re glad it made a difference for you.
We’ll be sure to pass along your recognition!
I never received my passport
I never received my passport. It was a long frustrating journey but here we Go again second time with the passport agency. Wasted money.
March 10, 2026
Reply from GovAssist LLC
We hear your frustration, and we understand how disappointing it is to go through a long process without the outcome you were expecting.
Our team worked to support your application by providing guidance, sending the passport kit twice to accommodate your needs, and following up through email with instructions. We strive to ensure applicants are well-prepared throughout the process.
However, the final review and acceptance of applications are handled by the U.S. Department of State and are outside our scope. We regret that this experience did not meet your expectations, as we always aim for a smoother outcome for our customers.
Reply from GovAssist LLC
Thank you for your feedback!
We’re pleased to hear that the process was brief and efficient. We also recognize that unexpected wait times can impact the experience, and we appreciate you bringing that to our attention.
Feedback like yours helps us refine our timing and communication moving forward.
After the fist submission I've been…
After the fist submission I've been asked to post a picture of the passport. This option was not mandatory but a nice to have. I think it's better to clarify since the beginning that this request is mandatory to avoid rework
April 16, 2026
Reply from GovAssist LLC
We appreciate you taking the time to share this.
It’s great to hear that you moved through the process, though we understand how the photo request may have caused some confusion and rework. Your feedback regarding clearer communication upfront is well noted. Ensuring that requirements are clearly defined from the start is key to avoiding unnecessary delays.
We’ll definitely take this into account. Thanks again for your helpful insight!
KAIS BOUMAIZA was a great help with my…
KAIS BOUMAIZA was a great help with my expedited passport renewal. He explained everything clearly and made sure all my questions were answered.
March 19, 2026
Unprompted review
Reply from GovAssist LLC
Thank you for your 5-star feedback!
We’re delighted to hear that Kais provided clear explanations and thorough support during your expedited passport renewal. Having someone take the time to answer every question can make a big difference, especially with time-sensitive requests.
We’ll be sure to recognize Kais for his excellent work. Thank you again for your trust!
April Update: I still don't have my passport is BUT there is light
APRIL 23 UPDATE:
While I have yet to receive my passport, I would like to share that the client reps at GovAssist have been TREMENDOUS! We have been in regular contact via email on a daily, if not hourly, basis. They have even given a partial refund on my order due to these unforeseen complications.
Someday soon, I hope to share the news that my passport has arrived, but until then, I wanted to give credit where credit is due.
I don't even know where my passport is! Why no tracking?
March 11, 2026
Reply from GovAssist LLC
We understand how concerning it can feel not knowing the status or location of your passport, especially when communication hasn’t been as clear as expected.
We’d like to reassure you that your passport application has already been approved. We regret that this wasn’t communicated more clearly along the way, as we know how important visibility is throughout the process.
If you’d like help checking the current status or tracking your passport, we’re available to assist you further.
Reply from GovAssist LLC
Thank you for your 5-star review.
We appreciate your trust in our service and are glad we could assist you.
Should you need anything in the future, we’re here to help.
Prompt communication and consistent…
Prompt communication and consistent updates on process.
April 15, 2026
Reply from GovAssist LLC
Hello GO,
Thank you for your feedback. We’re glad to hear our communication and updates kept you informed throughout the process.
EASY AND QUICK!
April 8, 2026
Reply from GovAssist LLC
Hi Pippi,
Thank you for your feedback. We’re glad to hear the process was easy and quick for you.
Reply from GovAssist LLC
Hello Christos,
Thank you for your review. We’re glad to hear the process was smooth and that our team was able to support you effectively throughout.
i received a phone call from a…
i received a phone call from a representative of the company, a fast respond and emails and the authorisation in the promised 72 hours,
April 15, 2026
Reply from GovAssist LLC
Thank you so much for your kind feedback!
We’re really glad to hear that you experienced fast communication, from the phone call to the email responses, and that everything was completed within the promised 72 hours. Delivering timely and reliable service is exactly what we aim for, so it’s great to know we met your expectations.
We truly appreciate your trust!
convenient
April 15, 2026
Reply from GovAssist LLC
Thank you so much for your feedback!
It’s great to know that the convenience of our service stood out to you. We work hard to make everything as straightforward and accessible as possible, so your feedback means a lot.
We truly appreciate your support!
Reply from GovAssist LLC
Thank you for your 5-star feedback!
It’s great to know that our speed and service quality stood out to you. We’re always working to make the process as efficient and seamless as possible, so your feedback is incredibly rewarding.
We’d be happy to assist you again anytime!
The One Government Assist Global Entry Program(s)
I was happy to get the Global Entry card and appreciated having the final brief interview at the Newark Airport on April 7, 2026.
The problem was I sent one payment for my renewed passport and a new global entry card in January 2026 and received my passport in February 2026. Then I received another invoice for a global entry card with a different amount that was more than the original invoice. The first amount for global entry was $79 and that amount was refunded after I paid approximately $200 for the second global entry application. It was also confusing because it appearedd that two people were helping me : One Government Assist and the other, Christian Jules Guanzon (Gov Assist LLC)@ travel assist.zendesk.com)
I do not know who autually facilitated my short final interview at the Newark Airport when I returned to US from Germany, but I am pleased that the confusing ordeal is over! Thanks for finalizing the process!
April 7, 2026
Reply from GovAssist LLC
Thank you for your review and for sharing both the positives and your concerns. We’re pleased to know you received your Global Entry card and completed your interview at Newark successfully.
We understand how the involvement of multiple contacts and communications may have been confusing, particularly when it comes to identifying who was assisting you throughout the process. We also note your feedback regarding the payment and refund.
We’re glad the process has now been completed, and we appreciate your patience throughout. Your insights are helpful as we continue working to improve clarity and consistency in our service.
Representative was thorough and helpful…
Representative was thorough and helpful in the completion of the passport application. Was also quick to respond back to me with answers to my questions.
April 7, 2026
Reply from GovAssist LLC
Thank you so much for your kind feedback!
We’re glad to hear that your representative was thorough in guiding you through the passport application and responsive when you had questions. That combination of clarity and timely support is exactly what we aim to provide.
We truly appreciate your trust and are here anytime you need assistance again!
I was struggling with my visa…
I was struggling with my visa application process and the communication was very bad as I could not get into contact with anyone or my agent properly to complete the process. However I eventually managed to get in contact and speak to a Regina Takeda who was quick to help me and was very kind. After a month of no progress she was able to help me in 30 minutes!
April 15, 2026
Unprompted review
Reply from GovAssist LLC
Thank you for your thoughtful review. We recognize that the initial communication challenges you experienced were frustrating, and we appreciate your patience throughout that period.
We’re very pleased to hear that Regina was able to assist you promptly and effectively once you connected. Being able to resolve what had been stalled for a month in such a short time is a great reflection of her dedication, and we’ll be sure to share your feedback with her.
Thank you for sticking with us, and we’re glad we could help get things moving again!
I used this service to do my visa…
I used this service to do my visa application.. I must say thanks I've been granted my US visa.. I would surely recommend this agency to friends and family.
March 15, 2026
Reply from GovAssist LLC
Thank you so much for sharing your experience.
It’s wonderful to hear that your visa was successfully approved and that our service could support you through the process. Moments like this are exactly why we do what we do.
We also appreciate your recommendation; it’s the highest compliment we can receive. We wish you a smooth and enjoyable journey ahead!
Made two phone appointments that you…
Made two phone appointments that you never kept. Very unprofessional!
April 15, 2026
Reply from GovAssist LLC
We understand how frustrating it must have been to schedule phone appointments that weren’t kept. Your time is important, and this is not the service that we want you to experience.
Thank you for bringing this to our attention. Reliability and clear communication are essential to the service we strive to deliver, and your feedback highlights where we need to improve.
If you’re open to it, we’d be happy to arrange a proper follow-up and ensure you receive the support you were looking for.
Aziz at LLC
I was very lucky in reaching out to Aziz who was extremely helpful as I was having problems. He not only sorted my ESTA for me and helped getting me approved but also sent a personal note saying how pleased he was for me so I can visit my son. A big thank you to Aziz for a very good experience. I recommend him 10/10.
April 15, 2026
Unprompted review
Reply from GovAssist LLC
Thank you for your thoughtful review.
We’re so pleased to hear that Aziz provided not only effective support in resolving your ESTA concerns but also a personal touch that made your experience more meaningful. Being able to help you visit your son is something we’re honored to be a part of. We’ll be sure to recognize Aziz for his outstanding service.
We truly appreciate your recommendation and wish you a fantastic trip!
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