Goway Travel Reviews 5,165

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making every interaction pleasant. The service provided is frequently highlighted as excellent, with many appreciating the personalized and efficient approach to planning holidays. Reviewers often commend the seamless booking process and the carefully selected locations, noting that trips are well-organized and exceed expectations. However, some customers also noted issues with logistical arrangements, such as incorrect airport transfer times or a lack of contact information for excursions, leading to confusion. A few other people also felt that certain hotel bookings were unsuitable for their needs, describing isolated properties that did not match their expectations for leisure travel.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays. Many customers describe their trips as amazing,... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the exceptional service,... See more

Location

Customers had positive experiences with location. Many reviewers praised the excellent destinations and... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers praise the ease and... See more

Based on these reviews

Rated 5 out of 5 stars

Goway Travel helped us set up a Venice to Athens cruise on Viking and it was fantastic! Our agent (Kimberly) was responsive to all our questions and helpful navigating all the options for excursions,... See more

Company replied

Rated 5 out of 5 stars

Katie was a dream to work with. We made many changes to the standard itinerary to customize our trip and she never missed a beat. Her responsiveness and humor made working together a joy and her most... See more

Company replied

Rated 5 out of 5 stars

Paul at GoWay made this first GoWay trip a breeze from start to finish! He was very quick to respond and created an incredible itinerary that my clients absolutely loved. From the incredible hotel loc... See more

Company replied

Rated 5 out of 5 stars

Our first trip with Goway was a total joy. Shalini worked with me to plan a trip for 5 adults to Portugal. She is a gem! Always responded quickly and offered great suggestions for activities, worked w... See more

Company replied


Company details

  1. Tour Operator
  2. Airline Ticket Agency
  3. Cruise Agency
  4. Cruise Travel Agency
  5. Cultural Tours Provider
  6. Travel Agency

Written by the company

WE HAVE A MISSION: To be the leader in customized travel experiences for Globetrotters! WE HAVE A VISION: To empower our community of Globetrotters to realize a lifetime of travel!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Rated 5 out of 5 stars

Switzerland Pleasureable Scenes

My wife and I just completed a wonderful trip in Switzerland.We completed the entire trip by train. Goway did a fantastic job with laying out the train schedules,luggage transfers and having us stay at first class hotels. It couldn't have been better. We had an excellent travel specialist that was able to answer all of our questions with remarkable patience. Congratulations and thank you.

September 5, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that you and your wife had a wonderful train trip in Switzerland! It's great to know that the train schedules, luggage transfers, and hotels met your expectations. We appreciate your kind words and thank you for sharing your experience.

Rated 5 out of 5 stars

Trip was fantastic!

Brooke did an outstanding job in coordinating our 3 week journey thru Switzerland, Ireland and Iceland. Every aspect of our journey was perfect with no worries. Trains in Switzerland were super easy. Rabbies in Ireland was superb and our Iceland emergency contact, reached out to us to advise us of potential hazardous travel.
Keep up the good work!

September 6, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your trip to Switzerland, Ireland, and Iceland was perfect. It's great to know that the trains in Switzerland were easy to navigate, and that you enjoyed Ireland. We appreciate your positive feedback.

Rated 5 out of 5 stars

Exceptional Service from Kyah at Goway Travel!

We recently worked with Kyah at Goway Travel to arrange a vacation to Croatia for our clients, and the experience was absolutely flawless. Every detail was perfectly coordinated, and our clients had an incredible time. I have already begun recommending Goway—and Kyah specifically—to trips to Europe.

Kyah’s professionalism, responsiveness, and attention to detail made all the difference. We truly couldn’t have managed it without her expert support. If you're looking for a seamless travel experience, Kyah is the one to trust!
Cynthia OSJourneys

September 12, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that the vacation arrangements to Croatia were flawless and your clients had an incredible time. We appreciate your recommendation and thank you for recognizing the professionalism, responsiveness, and attention to detail. It's wonderful to know we could provide expert support!

Rated 5 out of 5 stars

Europe Trip

I am a travel advisor and had a very complicated booking for 5 clients in Europe. Allan handled all of the details with the utmost professionalism. I love working with Allan on trips. He is responsive and knowledgeable.

September 23, 2025
Unprompted review
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Reply from Goway Travel

We appreciate your positive feedback. We are happy to hear that the booking experience for your clients in Europe was handled professionally and that our team member was responsive and knowledgeable.

Rated 5 out of 5 stars

Shout out to Heshan

Heshan truly stands out as the top in the business! He's incredibly efficient, dedicated, professional, and genuinely kind. We’re beyond grateful to have him as our partner!

October 3, 2025
Unprompted review
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Reply from Goway Travel

We are so happy to hear that you had such a wonderful experience! We appreciate you taking the time to share your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

Michael Keon’s itineraries are…

Michael Keon’s itineraries are lovingly-crafted with deep consideration for the client’s financial and personal wishes!

October 2, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that the itineraries met your personal wishes. We appreciate you taking the time to share your experience with us!

Rated 5 out of 5 stars

Bucket List Trip

Our Circle Newfoundland and Labrador small group tour was fabulous. Everything went so smoothly- no glitches whatsoever. Ruth Leonty was the Goway agent who dealt with us . She was great organizing transfers and extra nights both in Halifax and St. John's.
Some of the days were long, but we saw so much and learned so much that we have no complaints. Every day was a new adventure. We loved the boat tours- saw whales, iceberg remnants and our favourite- the puffins. L'Anse aux Meadows and Gros Morne National Park were amazing and so interesting. Just driving across the province was a thrill as there would be a beautiful vista around nearly every corner. What a beautiful country we live in!
Also had a wonderful driver and a very knowledgeable guide. We highly recommend Goway and this particular tour.

September 10, 2025
Unprompted review
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Reply from Goway Travel

We're so glad to hear you had a fabulous small group tour of Newfoundland and Labrador! It's wonderful that everything went smoothly and that the transfers and extra nights were well-organized. We appreciate your positive feedback regarding the sights and experiences during the tour. We're also happy you enjoyed the driver and guide.

Rated 5 out of 5 stars

Custom Trip to Peru

We booked a fully custom trip for 2 in Peru. Our travel advisor was Amanda De Oliveira and she was exceptional. After weeks of back and forth and slight tweaks we had our perfect itinerary planned. Condor Travel in Peru, which was the onsite tour company was also exceptional. Every tour guide was absolutely amazing and this being the first time I did private tours I will never go back. We had some issues with the protests on the trains to get to Machu Picchu, but the GoWay and Condor teams were amazing in working to get us there the best they could. I would 100% recommend GoWay for a trip like this with lots of logistics, custom tours, and movements throughout a country.

September 11, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that you enjoyed your custom trip for two in Peru! We appreciate your positive feedback regarding the itinerary planning and onsite tour company. We're also glad that we could assist with the travel challenges. Thank you for recommending us!

Rated 5 out of 5 stars

Lisa Dachuk - Southern tour of Ireleand

Lisa Dachuk was patient and very helpful in arranging the tour and other activities we had planned around the tour

September 12, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that the arrangements met your expectations. It's great to know the tour and activities were helpful and enjoyable for you.

Warm Regards
The Goway Team

Rated 5 out of 5 stars

Group of 8 travelling to Germany, Sept 2025

Group of 8 travelling to Germany for 14 days, with multiple changes to our itinerary as we settled on what we wanted to do and see. Which resulted in 6 of the 8 deciding to split off after 8 days and travel to 2 different countries as well

Our agent was Michael Keon
Michael handled all our requests for hotel changes ( due to personal preferences) transfers, changes of cities to visit etc, quickly, and provided multiple options.
We booked hotels, private transfers to and from airports, and train travel.
Hotels were all in great locations for restaurants , bars, and access to transit in the cities, transfer drivers were always early, all train travel worked well.
Highly recommend Goway Travel

September 3, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your group's trip to Germany went smoothly! We appreciate you highlighting the assistance provided with your itinerary changes, hotel bookings, and transfers. It's great to know that the hotel locations and transportation met your needs. Thank you for recommending our services!

Rated 5 out of 5 stars

EXCEPTIONAL SERVICE

I am a travel agent with more than 34 years of experience. I must admit I have never booked Patagonia. I was lucky enough to deal with Osvaldo Gonzalez. Ozzie was exceptional with his knowledge of Patagonia. It was a complicated itinerary since many of the lodges were sold out. He kept in contact with me and my client (who happened to be on a trip to Switzerland when booking this trip). He communicated with us both (even with the time change) and put an amazing itinerary together. He was in constant contact with his agents in Chile and it was incredibly challenging since it was a holiday. He consistently worked on this until the client was satisfied and once the itinerary came together client deposited the trip immediately. I hope I get to work with him again.

September 25, 2025
Unprompted review
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Reply from Goway Travel

We appreciate you sharing your experience. We're so glad to hear that our team member's expertise and dedication helped create an amazing itinerary, even with the complexities involved. It's wonderful knowing we could meet your client's needs. We hope to work with you again soon!

Rated 5 out of 5 stars

This was my first time international…

This was my first time international trip to Ghana with Gowey Travel. My agent, Vanessa Lloyd was exceptional!! When I arrived at Ghana, everything was ready for me with excellent customer service. She planned this trip so well without missing any details being left out. Thank you so much Vanessa!!

September 13, 2025
Unprompted review
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Reply from Goway Travel

We truly appreciate your trust in Gowey Travel and are so glad we could be part of such a memorable adventure. We look forward to helping you plan your next getaway!

Warm regards,
The Gowey Travel Team

Rated 5 out of 5 stars

Trip to Peru

I connected with Goway Travel (my first time) to plan my recent visit to Peru for 10 days. Amanda DeOliveira, was my destination specialist and I can only call her "Amazing Amanda". Since my first call with her, she provided me regular guidance in planning the itinerary and choosing the activities. I realized her planning and understanding of my needs when I went on this adventure and thoroughly enjoyed it. The entire trip was well structured and I never felt rushed to enjoy every day during this trip. I had a couple of specific requirements and they were catered to. I will be remiss if I do not mention the local support at Condor Travel in Peru. Goway Travel made my experience extraordinary and I will connect with them for my future tours. They are a definite recommend for travellers who like to explore the world without any worry.

September 8, 2025
Unprompted review
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Reply from Goway Travel

We're glad you enjoyed your Peru adventure! It's wonderful to hear that the planning met your needs and that the local support enhanced your experience. We appreciate your recommendation and look forward to helping you plan future tours.

Rated 5 out of 5 stars

Osvaldo Gonzales was exceptional

Osvaldo Gonzales was exceptional. I am a travel agent and needed a last minute trip for clients to Peru. He went above and beyond. Stayed late and put an amazing itinerary together that needed no changes from clients. He listened and put together exactly what they wanted. It's rare that I as a veteran travel agent of 40 + years experience that I find someone so eager to work. Great Job!!!

September 15, 2025
Unprompted review
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Reply from Goway Travel

We're so happy to hear that the itinerary met your clients' needs perfectly. It's wonderful to know the agent's dedication and attention to detail were appreciated. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Service was amazing!!

Elena, you have been amazing!!! So kind and so, so helpful!! I truly appreciate all that you have done!!
We ALL need a pat on the back once in a while, this job is not easy!!!

September 19, 2025
Unprompted review
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Reply from Goway Travel

We are so happy to hear that you had such a positive experience! It's wonderful to know that our assistance was helpful. We truly appreciate your kind words and recognition.

Rated 5 out of 5 stars

New Zealand/Australia trip flawlessly executed.

The trip went amazingly smoothly. All flights, accommodations, transfers, and excursions were on time and as described. No surprises. First class all the way. We worked with Jessica Scott for almost six months planning this trip. She never failed to advise and work out all the details.
In one of those instances where I thought I had a problem, but really didn't. I called the Goway 24-hour hot line. Got an instant response and they solved my non-issue, LOL
Will definitely use Goway in the future.

September 18, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your trip went smoothly, with everything on time and as described. It's great to know that our team provided excellent support and quickly resolved your concern. We appreciate your feedback and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Service is always great

Service is always great. Specialist really know the areas of travel and suggest the best things to do. Accommodations are in great locations and I like that they use local hotels not just big chains.

September 2, 2025
Unprompted review
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Reply from Goway Travel

We're glad you enjoyed your experience! It's great to hear that our specialists' knowledge and our accommodation choices met your expectations. Thank you for your feedback.

Rated 5 out of 5 stars

I was extremely pleased with my Travel…

I was extremely pleased with my Travel Agent Jamil, who did such an excellent job at ensuring my travels and connections met my requests and standards. He handled with details and precision my trip itinerary.

August 6, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that your travel arrangements met your expectations. It's wonderful to know the trip itinerary was handled with such detail and precision to meet your standards.

Rated 5 out of 5 stars

This was the most memorable trip we’ve…

This was the most memorable trip we’ve ever had. Our tour guides @ Rio and Salvador were extremely professional, always punctual and willing to cater to our unique tastes. We didn’t have to break a bank to enjoy being treated like royalty. Goway Travel is putting together our next trip to Portugal in December.

August 22, 2025
Unprompted review
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Reply from Goway Travel

We're happy to hear that you had a memorable trip! It's wonderful that our team provided professional and personalized service. Thank you for your kind words, and we look forward to planning your Portugal trip!

Rated 5 out of 5 stars

Outstanding travel adventure

We have used Goway for several trips now. Our most recent trip was a trip to Africa with a safari focus. We know we can trust them will all the details. Once we described what kind of experience we wanted, they helped to ensure it was the best possible.
Our agent Alice is always there for any questions pre-departure and during our travel time. All transfers were in place from getting from point A to B.
All of the tour guides were very professional and very knowledgeable. We know we are in good hands with Goway and highly recommend.

August 11, 2025
Unprompted review
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Reply from Goway Travel

Thank you so much for your kind words and for continuing to trust Goway with your travel adventures! We're thrilled to hear that your Africa safari exceeded expectations and that Alice was able to support you every step of the way. It’s always our goal to make your journey as seamless and memorable as possible, from transfers to guides and everything in between. We truly value your loyalty and look forward to helping you plan your next unforgettable trip.

Warm Regards
The Goway Team

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