Asus INC 

Reply from Asus INC

Feb 9, 2025

Thank you for sharing your feedback. We value all comments, whether positive or negative, as they help us improve our services. However, we’d like to clarify a few important points:

1. Regarding Product Availability:
At Gozmax, we are committed to offering the latest products at competitive prices through partnerships with global suppliers. All our products are 100% genuine and come with official manufacturer warranties.


2. About Price Differences:
Our goal is to provide the best deals to our customers, and our prices are regularly updated based on market trends and stock availability. Any price differences are clearly explained on our website or through our official accounts.


3. On Fraud Accusations:
We assure you that Gozmax is a trusted and legally registered company in the UK. We are dedicated to building long-term relationships with our customers. Anyone can verify our legal records and genuine customer reviews through trusted platforms.


4. Encouraging Transparency:
If you have any concerns or doubts, we invite you to contact us directly at [info@gozmax.co.uk] or through any of our official channels. We’d be happy to respond to your queries and clarify any misunderstandings.



A Message to Other Customers:
We are proud of the trust thousands of customers worldwide have placed in us and are always striving to serve you in the best possible way. If you’re considering purchasing from us, feel free to reach out directly for any details you may need. We’re here to address all your questions.

Reply from Asus INC

Feb 9, 2025

Thank you for your honest feedback. We deeply value our loyal customers and are truly sorry to hear about your recent experience. Allow us to address your concerns:

1. Shipping Delays:
We understand how frustrating delays can be. While we strive to ensure timely deliveries, occasional delays may occur due to factors beyond our control, such as logistics issues or high demand. That said, we’re actively working to improve our shipping process to minimize such occurrences in the future.


2. Packaging Issues:
We sincerely apologize for the subpar packaging you received. This does not reflect our usual standards, as we take great care in ensuring that our products are delivered safely and securely. Your feedback has been noted, and we’ll investigate this matter with our shipping team to prevent similar issues.



We truly appreciate your continued support and loyalty. Please don’t hesitate to contact us directly at [info@gozmax.co.uk] so we can make things right for you. Your satisfaction is our priority, and we’re committed to providing you with the best possible service moving forward.

Thank you for giving us the opportunity to improve!

Reply from Asus INC

Feb 9, 2025

We take your concern very seriously and would like to address your experience in detail:

1. Order Confirmation:
All our customers automatically receive an order confirmation email after making a purchase. If you did not receive one, it could be due to a typo in your email address or the email being filtered to your spam/junk folder.


2. Shipment Delays:
We apologize if there was a delay in processing your order. Delays can occasionally occur due to stock availability or courier issues. If your order has not been shipped yet, we kindly ask you to provide your order details so we can investigate the issue immediately.


3. Customer Support:
At Gozmax, we pride ourselves on our commitment to customer satisfaction. Please contact us directly at [info@gozmax.co.uk] with your order number or payment proof, and we’ll ensure this matter is resolved promptly.



We understand your frustration and are here to assist. Transparency and trust are the foundation of our business, and we strive to ensure all our customers have a positive experience.

To Our Customers:
If you have any questions or concerns about your orders, please don’t hesitate to reach out to us through our official channels. We are always here to support you and provide the best service possible.

Thank you for your understanding.

Reply from Asus INC

Published Feb 9, 2025

Thank you for your feedback. We take accusations like this very seriously and would like to address your claims with complete transparency:

1. Product Listings:
Gozmax offers products in stock based on availability from our suppliers and partners. We take pride in ensuring that our inventory is accurately represented on our website. Claims about "short supply" products are unsubstantiated, as we maintain ethical and honest practices in all our listings.


2. Company Registration:
Gozmax is a legally registered company in the UK, and all our details are accurately documented with Companies House. The claim that we are listed as an eye hospital is completely false, and we encourage anyone to verify our registration directly on the official Companies House website.


3. Store and Office Locations:
Gozmax operates exclusively as an online retailer. While we do not currently have a physical storefront, our registered head office is in London Any confusion about locations is a misunderstanding, and we are happy to clarify these details further for any concerned customers.


4. Accusations and Reporting:
We have nothing to hide and welcome any investigations by the FCA or other authorities. We are confident in our compliance with all legal and ethical standards.



To Our Customers:
We remain dedicated to providing exceptional service and high-quality products to our customers. If you have any concerns, we invite you to contact us directly at [info@gozmax.co.uk]. Transparency, trust, and professionalism are the cornerstones of our business, and we are always here to assist you.

Thank you for giving us the opportunity to address these concerns. We encourage all customers to verify information directly and avoid spreading unfounded claims.