Update - after jumping through too many hoops, I finally received a replacement order. The company initially denied that the weird random package was from them, and I had to do a lot of digging an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On the advertisement it showed not only the little water brushes but also a set of water color brushes coming with the paints. I never got those brushed. I wrote to you asking about it but never got... See more
Company replied
Love the Grabie glitter gel ink pens, BUT, beware if they stop working. I shook one and ended up with emerald green glitter ink all over me, my clothes, chair, the piece I was working on, my kindle a... See more
Company replied
Amazing high quality products, all the colors are so vivid & opaque. Gifted to lots of family and everyone is in love with their Grabie!
Company replied
Company details
Written by the company
The idea for Grabie started in 2021 as a response to the widespread anxiety and depression that touched many of our lives during the pandemic. We ourselves have experienced the uplifting, inspiring, and healing powers of creative expression through art and became passionate about making it available and accessible to as many people as possible! Together we’re committed to encouraging everyone to embrace their individuality and express themselves creatively. Our goal is to support as many people as possible by giving them access to art supplies that they would not otherwise have. We’ve seen how art can support mental health, so we’ve created the Grabie Art Fund to fund donations of art supplies to our partner organizations. Your purchase helps to put thoughtfully selected art supplies into the hands of people in underserved communities, to support mental health via art therapy.
Contact info
530 Showers Dr Ste 7129, 94040, Mountain View, United States
- 06199167440
- service@grabie.cc
- grabieart.com
3.7
Average
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You Can Buy Their Products On Amazon!
Their products look nice, but shipping times and customer service are abysmal. I just found out you can buy their products on Amazon (2 day delivery with Prime). Next time I want something from Grabie, I'll take this route.
December 26, 2024
Unprompted review
Reply from Grabie
We sincerely apologize for the delay you experienced during the holiday season. Shipping times were impacted by high order volumes, and we regret any inconvenience caused. Our products are also available on Amazon and TikTok Shop for faster delivery, and our official website offers more comprehensive selection. We truly appreciate your support and hope to serve you better in the future.
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Amazing boxes!
The scrapbook boxes are always so full of amazing things, and this one was no exception! I am looking forward to the next!
December 18, 2024
Unprompted review
Reply from Grabie
Thank you so much for your kind words and continued support! Your enthusiasm inspires us to keep creating!
Grabie products are good quality!
Grabie products are good quality, unique, colorful, and easy to use for all your paper production needs. The packaging is complete and easy for you to find when placed in storage containers. It is a fun product to use. I have been using Grabie all year.
December 18, 2024
Unprompted review
Reply from Grabie
Thank you so much for your kind words and continued support! Your enthusiasm inspires us to keep creating!
Reply from Grabie
Thank you for your kind words!
Great Quality and Awesome Variety
Grabie always has great quality products and an amazing selection in their scrapbook box. Shipping can take a while, which gets frustrating, but the products are worth it.
December 18, 2024
Unprompted review
Reply from Grabie
Thank you for your feedback and patience! We're thrilled you enjoy the products and appreciate your understanding.
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Helpful Staff!
They listen and offer help when you have a mail strike!
December 18, 2024
Unprompted review
Reply from Grabie
Thank you for your kind words! Your support means the world to us.
Whenever I purchase from grabie
Whenever I purchase from grabie, I am so amazed by this company. Customer Service is great also
November 8, 2024
Unprompted review
Reply from Grabie
Thank you for your kind words! Your support means the world to us.
Love love GRABIE …
They have everything I need to create beautiful whimsical cards and have a great selection to choose from. Also have different markers and pens to create a wonderful finish on my cards.
December 17, 2024
Unprompted review
Reply from Grabie
Thank you for your wonderful feedback! We're so happy to be part of your creative journey.
Grabie is awesome
Grabie is awesome! Love the subscription! Great value and beautiful packaged!
December 18, 2024
Unprompted review
Reply from Grabie
Thank you so much for your kind words and continued support! Your enthusiasm inspires us to keep creating!
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Grabie is Top Notch!
I have yet to be disappointed with any product I've purchased from Grabie. Last year I'd purchased their Advent Calendar, then joined the scrapbook club membership. Everything received has been of great quality, and always gorgeous. So much so, that I ordered the Advent Calendar again this year, and will continue with the monthly membership. Kudos to Grabie!
December 17, 2024
Unprompted review
Reply from Grabie
Thank you so much for your kind words and continued support!
Make it yours
I love my craft boxes so many cute things all the different ephemera and papers cute stamps and journals, I think it’s a great value, I’m never disappointed 🌹
December 18, 2024
Unprompted review
Reply from Grabie
Thank you so much for your kind words! We're thrilled to hear you’re enjoying the boxes.
Love the boxs
Love the boxs. Crafts in them I do scrapbooking things.
December 11, 2024
Unprompted review
Reply from Grabie
Thank you so much for your kind words! We're thrilled to hear you're enjoying the boxes and using them for your scrapbooking projects. Happy crafting!
ZERO Stars
If I could provide 0 stars, I would. I placed the order on October 23, 2024 and the order literally sat in “Los Angeles” for almost a month, with updates provided every few days and sometimes just minutes apart — but the order never left LA. They make it look like the order is “progressing,” but it’s still sitting there. Inquiries with customer service has them throwing the “shipping provider” under the bus and offering me a 10% discount on my next order.
Why would I care to order again after this experience. Save your money and go to your local craft supply store for your orders. Grabie is NOT worth the money.
November 18, 2024
Unprompted review
Reply from Grabie
We’re truly sorry to hear about your frustrating experience with the delay in your order and deeply regret the inconvenience caused. Shipping delays like this are not up to our standards, and we are actively working with our logistics providers to ensure such issues are minimized in the future. We appreciate your feedback and will use it to improve our service.
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Worth the wait!
Although it takes time to get here in shipping, It was worth the wait. Love all the little papers and stickers. Packaged like a little gift and a great presentation opening for the first time as well as every time. So many little things that surprise you each time you go back into the box for inspiration!
October 15, 2024
Unprompted review
Reply from Grabie
Thank you very much! We truly appreciate your patience with shipping, and we’re working to improve delivery times for a smoother experience. Thank you for your support and understanding!
I’ve been fighting with this company…
I’ve been fighting with this company for a month to return a box of defective markers. I have asked them repeatedly -over and over and over -to just return the markers that do not work! They keep coming back with “why don’t you take the top off the marker and wash it off?”. Why am I going to try to fix these? And get glitter all over my hands? For $15 product they are making my life hell.
May they get the kind of life they deserve. I encourage everybody to file a complaint with your state Attorney General, as well as the Better Business Bureau against this horrific company. This is a horrible disgusting despicable company that needs to be shut down NOW!!!!
September 18, 2024
Unprompted review
Reply from Grabie
We sincerely apologize for any frustration this experience has caused you. Our intent was only to explore possible solutions to save you time and hassle, but we understand and respect your preference for a return. Your feedback is invaluable, and we’ll work to improve both our products and customer service processes to avoid such situations in the future.
If you could provide your order number, our customer service team will follow up promptly to resolve this matter. Again, we are sorry for the inconvenience and thank you for your patience.
Horrible Customer service
Horrible Customer service, the opposite of honest, this Company should be shut down and send back to China.
Nothing else than Thief's
October 11, 2024
Unprompted review
Reply from Grabie
We sincerely apologize for the delay in shipping and any inconvenience it caused. We deeply value your feedback and are committed to improving our logistics to ensure better service in the future. Thank you for your patience and understanding.
Halloween Box Full of Surprises
These boxes are all you need to complete hundreds of pages of junk journaling and scrapbooking! Everything you need of high quality coordinated paper, stickers, washi tapes, stencils, embellishments, inks, markers and more! Once you try one box, you’ll be addicted!
September 13, 2024
Unprompted review
Reply from Grabie
Thanks for your favorite, we hope our product accompanies you to create more good works!
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I have been working on a mushroom…
I have been working on a mushroom forests journal. These stickers are amazing.
August 7, 2024
Unprompted review
Reply from Grabie
Thanks for your favorite, we hope our product accompanies you to create more good works!
Wooden handle miniature brushes
I ordered the miniature brushes with the wooden handles. I have MS and have a very hard time holding brushes, even with grips, so my painting has been very limited. Well not anymore! I have a comfortable and confident grip that allows me to paint as long as I want. So happy I found these on Gabie. A pleasure to do business with.
August 9, 2024
Unprompted review
Reply from Grabie
Thanks for your favorite, we hope our product accompanies you to create more good works!
Reply from Grabie
Thanks for your favorite, we hope our product accompanies you to create more good works!
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