I have been using grabr for almost 10 years. They have the worst customer service I have ever dealt with in any industry. They will just ignore support tickets they don't care to answer. They say... See more
Company replied
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See what reviewers are saying
Soy software developer y mi pedido era una batería original para mi notebook que no consigo en mi pais. El viajero fue muy correcto, claro y amable. El servicio me solucionó la situación. Estoy muy co... See more
Awesome service, used it many times and never got disappointed. Even when things went wrong (ironically on my first order), Grabr refunded me the whole transaction amount. And you can split payment in... See more
Company replied
It's services works pretty well, an It's a helping hand to avoid paying exorbitant international shipping taxes, especially in countries like Brazil, where you are pay more then the double on most... See more
Company details
Written by the company
Connecting the world through travel. Shop hard-to-reach items and a traveler headed your way will deliver it. #MyGrabrStory
Contact info
201 Spear St, Ste: 1100, 94105, San Francisco, United States
- https://help.grabr.io/hc/en-us/requests/new
- grabr.io
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything worked as expected
Product was received in perfect condition. The total cost was fair, better than local prices.
November 29, 2023
Unprompted review
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Excellent!!
November 29, 2023
Unprompted review
Fast, safe and communicative.
It was fast, safe and very communicative. I could keep in touch with the traveler anytime I wanted through the website and the traveler had great reviews about his compromise and communication in especific so I felt safe to trust.
November 23, 2023
Unprompted review
Great experience
I loved the experience of my first purchase through Grabr. Everything was perfect.
November 23, 2023
Unprompted review
Excelent experience
I've bought 4 times in grabr and all of them were positive experiencess.
The products arrived in time , just as planned.
November 10, 2023
Unprompted review
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It’s beautiful
November 25, 2023
Unprompted review
Simple way to shop globally
A simple way to get products around de world. Everything is clear and you have the chance to accept or delicne offers when you buying.
November 23, 2023
Unprompted review
They still do not pay the travelers.
They still do not pay the travelers.
This is a huge fraud with some Brazilians in the staff in the Bay Area, in San Francisco.
What would you expect?
January 11, 2023
Unprompted review
Reply from Grabr
Hey Teresa,
Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience you may have experienced.
We understand that there were issues with timely payments in 2020, which was a challenging time for many businesses due to the pandemic. We want to assure you that those issues were promptly addressed, and all travelers were eventually paid. We value our community and have taken steps to improve our processes since then.
If you have any outstanding concerns or specific details you'd like us to address, please feel free to reach out to us directly through our support channels in the app. We are committed to providing the best possible experience for our users, and your feedback is instrumental in helping us achieve that.
Thank you for your understanding, and we hope to have the opportunity to make things right.
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Delivery date was not respected (twice)
October 19, 2023
Unprompted review
Reply from Grabr
Hey Gonzalo,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.
We understand the importance of timely deliveries, and we're sorry to hear about the delays you've experienced. While we strive to maintain accurate delivery schedules, unforeseen circumstances such as traveler-related issues or flight delays can impact the timeline.
We appreciate your understanding in these situations, and we're actively working on improving our communication to provide more accurate estimates. If there's anything specific you'd like us to address, please feel free to share more details with us.
Thank you for your patience and continued support.
Best regards,
Twice I bought products and received…
Twice I bought products and received them flawlessly! Thank you Grabr!!
October 13, 2023
Unprompted review
Was exactly that the app promise
Was exactly that the app promise, buying without paying taxes like aduanas or iva, i recomend grabr in latam, in products that are not manufactured in your country should not have taxes
Fué exactamente lo que la app prometía, comprar sin pagar aduanas ni iva, recomiendo grabr para latinoamerica, en productos que no se manufacturan aquí no debería haber impuestos.
September 9, 2023
Unprompted review
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Everything went fine
Everything went fine. I've received my order without any problems
September 3, 2023
Unprompted review
Recent Experience
The order arrived on the day we had agreed, and even though it took a bit of effort to get in touch with the guy who brought me my order, everything went great. I highly recommed the app.
September 2, 2023
Unprompted review
First experience was great
First experience was great, in the future i Will contract again this Service...
September 2, 2023
Unprompted review
All good. Recommended
I recommend Grabr, thanks them i can have acces to many things that we dont find in my country.
Its been a very good experience.
August 28, 2023
Unprompted review
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Everything worked as intended
Everything worked as intended. It was easy to set up a request, it was easy to negotiate, it was easy to pay and to receive the item.
August 29, 2023
Unprompted review
Very good product.
Great seller, gave me all the necessary informations.
August 16, 2023
Unprompted review
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