The platform is easy to navigate and the concept is really interesting. I'm still exploring it, but so far the experience has been smooth and intuitive. Looking forward to using it more.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The platform is easy to navigate and the concept is really interesting. I'm still exploring it, but so far the experience has been smooth and intuitive. Looking forward to using it more.
Company replied
I have been using grabr for almost 10 years. They have the worst customer service I have ever dealt with in any industry. They will just ignore support tickets they don't care to answer. They say... See more
Company replied
Soy software developer y mi pedido era una batería original para mi notebook que no consigo en mi pais. El viajero fue muy correcto, claro y amable. El servicio me solucionó la situación. Estoy muy co... See more
Awesome service, used it many times and never got disappointed. Even when things went wrong (ironically on my first order), Grabr refunded me the whole transaction amount. And you can split payment in... See more
Company replied
Connecting the world through travel. Shop hard-to-reach items and a traveler headed your way will deliver it. #MyGrabrStory
201 Spear St, Ste: 1100, 94105, San Francisco, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good experience
Every thing great
Remember to chose a traveler with good score and a good history
I made an order on the 11th of July from the US to Europe, in a few hours I received an offer for delivery from one of the travellers. Paid for it and in two weeks, as agreed, I received my order. Only after receiving it I confirmed that it was in fact delivered and the money got transferred to the traveller. Already used this platform a few times and I can’t be happier with it!
I am using grabr for more than 5 years now and all my experiences are good, and I see the company growing along the time, and trying to offer a better service day after day.
It's a safe and clear system. There's many payment methods so I can find some to fit in my pocket.
The experience with grabr was great. I created the request and received offers ritght away.
It's services works pretty well, an It's a helping hand to avoid paying exorbitant international shipping taxes, especially in countries like Brazil, where you are pay more then the double on most products.
The app interface could be better on the matter of the chat.
You have the possibility to choose where to meet with the deliveryman, so aways choose somewhere that you feel safe to be, and aways with a lot of people.
The advantage of buying a product from abroad is to find better prices. My experiences with Grabr has been wonderful. I feel safe and confident when I receive my products. I have never been disappointed and whenever I need to I will use the platform again. I recommend it to everyone!
very easy to use and the way of managing payment to the seller after delivery of the product is a good form of security for the buyer
Amazing shopping experience, support is very helpful, and shipping prices are excellent.
I only wish that there weer more travelers from the USA to my country.
The final price was lower than if I would buy locally or by international dellivery.
It's very easy to use
I woud like Grabr to remind travellers to update the status of purchases so that I don't have to ask them
They blocked my account for no reason and with no explanation. I paid for the order and it was already delivered to my city, but I can't receive it because the option to confirm delivery is disabled.
Customer support is THE WORST. Their WhatsApp bot always says that a live rep is unavailable. I left 2 tickets already. The first one a week ago. Still no response!
They just charged my card, and now I don't have the product nor the money I paid for it. Never using this bogus service again!

Reply from Grabr
The traveler never gives me the invoice for the purchase. He told me that he would give me the invoice every time I asked (more than 4 times) but when we met He didn't have it.

Reply from Grabr
Everything great. It was my first time using the app. Will continue using it
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.