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Grace Digital Art Co began on Etsy five years ago. Since then I have processed over 20,000 print orders and shipped posters all over the globe. I work from my London home designing wall art, fashion accessories, and home decor. Originally starting with my own photography I now also create graphic art and altered art prints with a feminist view. Thanks for supporting my small business!
United Kingdom
2.5
10 reviews
Hasn’t replied to negative reviews
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Product invoiced but never shipped. Emails that had previously been answered were now returned with an invalid mail box error. I eventually filled a claim with my credit card company assuming this business was just a front for a credit card scam operation.
Dear Trustpilot maybe you should give the customer a little time to get and upack the product before demand a review
Reply from Gracedigitalartco
Hi Laura
Your package was delivered by Hermes Germany on January 23 at 11am. Please can you check? I have also emailed you with the details.
Thanks,
Talitha
Edited 24/1
The customer confirmed the package was received on January 23
Reply from Gracedigitalartco
Hi Tiffany,
Once again I would like to apologise for the delay in responding on this. The replacement we discussed has been shipped with USPS Priority and should be with you soon. I am glad one of the framed prints arrived in perfect condition and I am sorry that one was damaged during transit.
Also the original order arrived within one month - the order was placed on Tuesday May 30 and arrived on Wednesday June 21. It was around 17 business days which is not ideal. We are looking into this with our framing partner but just wanted to clarify for future customers that it wasn't two months in production.
Please do let me know if there are any issues with the replacement.
Thanks,
Talitha
Amazing customer service, speedy delivery and gorgeous, unique prints. The quality of the sweaters is excellent!! Love everything about them and get compliments every time I wear them! Thank you!
I ordered the “Pink-Bubblegum Girl” 16x20, unframed. Grace Digital was easy to work with an responded promptly to questions I had. Picture quality is outstanding! I would order from Grace again.
We totally love all of your products! Bust several months ago I ordered 3 sweatshirts and ones was green and it was a small and was supposed to be a 3x I love them large to wear them with leggings!! I had emailed and you guys wanted pictures that it was the wrong size and everything and you all said you would send another one and never did!! Sorry for the review but not taking care of what you told a customer you would is not a good thing!! Thanks
Reply from Gracedigitalartco
Hi Christa,
Thank you for taking the time to leave a review. I am happy that you love the products you received and was very sorry that one sweater was sent in the incorrect size. As discussed via email the correct size was sent out but was marked as undelivered. We sent a refund for the missing item to your payment method. Please contact us via email if you have any questions.
Thanks,
Talitha
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