I’m very happy with my choice of new mobile. There was an administrative problem with the transaction initially but Scott, Head of Development at Grade Mobile, was quick to resolve it. My purchase was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order ref:275708 Quick response from when they received my old device. My offer was considerably less than quoted however it was a very old model. Had the money put into my account the same day as... See more
Company replied
Order: 277116 Very fast turnaround. Device confirmed received, checked and evaluated all within the same day. Once I accepted the offer I received my payment within 30 minutes. Evaluation was lower t... See more
Company replied
Phone arrived in good time and great condition at a great price. Packaged well...and there have been no problems with the phone. One star removed because I was expecting to sign for the phone...but... See more
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Company details
- Cell Phone Store
- Cell Phone Recycling and Unlocking Service
- Leasing Service
- Mobile Network Operator
- Mobile Phone Repair Shop
Written by the company
Phone subscriptions are now here! Grade Mobile is a technology leading phone contract provider. We offer services such as recycling and paying you for your old device, as well as repair and refurbishement, SIM deals, phone subscription, and we host our online store where you buy a range of refurbished devices. We are a passionate group of people from all walks of life and experiences, we are building something special to make a difference, and we really mean it. We don’t like how mobile phone price inflation and environmental waste is ruining customer experience. We are here to change that. We believe that getting the device that you always wanted should be a seamless experience that brings you joy without having to sacrifice your pocket or the environment.
Save Money with a 12-Month Phone Upgrade Plan
Written by the company
- Flexible Mobile Subscription – Upgrade Every Year
- Trade in your phone and upgrade every 12 months with our eco-friendly, cost-saving mobile plan. Smarter. Quicker. Less Waste.
Contact info
Folkestone, United Kingdom
- 0808 175 2343
- contact@grademobile.co.uk
- grademobile.co.uk
Simple. Quick. Sell.
4.1
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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I already left a review about it taking…
I already left a review about it taking 2 weeks and no offer, I was contacted by email on Thursday asking me to email with my order number which I did and I have to admit the response was quick, I was told that i had accepted the offer even though there was no offer showing! I then received an email saying payment had failed and check my bank details, this time it went through and the first I knew of how much was an email saying that the princely sum of £18 had been paid in to my account! I said that my phone was in good condition but on my account showing excellent, if this is what is paid for a phone in excellent condition ( a far cry from £62 ) on your website, I dread to think what the company pays for a phone in poor condition.
All in all this has been a stressful experience and I am sorry but definitely would not recommend using this company.
August 7, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Janis,
Thank you for updating us and we are truly sorry this experience has been so stressful from start to finish.
An offer being marked as accepted when you had no visibility of it, followed by payment of just £18 when your account showed the phone as excellent condition, is not how our process should work.
We can confirm that our team received your email on Friday and responded the same day. This is currently being investigated and we will be in touch with you directly with a full update as soon as possible.
We are sorry for the distress this has caused and we are committed to resolving this for you.
Best,
Grade Mobile Customer Support Team
battery health
the watch came with good quality on the exterior but the battery needed servicing which wasn't good but it was an alright purchase
August 2, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Jason,
Really glad the exterior quality hit the mark — thank you for sharing!
We're sorry to hear the battery needed servicing. If the battery health fell below our stated minimum of 80%, that's something we'd like to address under our guarantee. Please get in touch at contact@grademobile.co.uk with your order reference and we'll look into it for you.
Hope to give you a full five star experience next time!
Best,
Grade Mobile Customer Support Team
Excellent transaction in all respects
August 1, 2026
Reply from GRADE MOBILE
Hi,
Excellent in all respects — we couldn't ask for more! Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Everything went smoothly BUT….
Everything went smoothly BUT be prepared that your offer will not be anywhere near what is advertised. My phone was spotless and they tried offering me a third of the suggested offer on their site. I refused and they upped the offer quite a bit but still way below the original one. Once I accepted, payment to my account was very quick. So, a great deal for them… for me? Hmm not so much!
(I received a small gesture from Grade Mobile for providing a constructive review, but it was not conditional on being positive)
July 29, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Gail,
Thank you for such an honest review and we're glad the process itself was smooth and payment came through quickly!
We hear you — a first offer of a third of the initial quote on a spotless phone isn't where it should be, and we appreciate you pushing back. We're pleased the counter offer process got you to a better figure, but we completely understand why it still didn't feel like a fair deal overall.
For future reference, booking directly through our website rather than through a comparison site gives a much clearer picture of our grading criteria upfront, which can help set more accurate expectations from the start.
We're sorry the outcome didn't feel right and we hope to do better for you next time.
Best,
Grade Mobile Customer Support Team
I have bought an Apple Watch from these…
I have bought an Apple Watch from these guys and just recently bought a replacement Apple IPhone 16.
Great service and the watch and phone have been spot on.
Thank you
August 5, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Garry,
An Apple Watch and now an iPhone 16 — both spot on! Thank you so much for coming back.
Repeat purchases are the biggest compliment we can receive and we're really glad both devices have delivered. We'll be here whenever you're ready for the next one!
Best,
Grade Mobile Customer Support Team
If i could give them no stars or…
Order 218433- If i could give them no stars or negative stars I would! Quoted me £150 trade in for my phone then when they received it tried to offer me £79 saying there was damage to the phone. Phone had been in a case with a screen protector since day 1, was sent to them in the original box wrapped in bubble wrap. Damage to it my arse! Disputed this and they came back again with another low offer which when I rejected it via the portal it updates to show I had sent them an even lower counter offer (which i obviously had not). Complete bunch of clowns 🤡🤡🤡 at this point I just want my phone returned to me so that I can deal with a professional company and not a bunch of scammers.....My advice? STAY WELL CLEAR!!!!
August 10, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Nadine,
Thank you for sharing this and we want to address it directly and urgently.
A rejection showing in the portal as a counter offer you never submitted is something we take extremely seriously — that should not happen and we are flagging this to our development team immediately as a technical issue.
We also hear you on the disputed damage — a phone in a case with a screen protector since day one, sent in its original box with bubble wrap, should not be coming back with a damage report, and we want to investigate the inspection findings.
Most importantly, you want your phone back and that is your absolute right. Please contact us immediately at contact@grademobile.co.uk with your order reference 218433 and we will arrange the return of your device as an absolute priority.
We are sorry for the distress this has caused.
Best,
Grade Mobile Customer Support Team
Order 276967
Order 276967
The offer was a lot less than quoted even though I was honest about the condition of my phone when I sent it in.
The process was quick and easy however.
July 30, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Rosie,
Thank you for sharing this and really glad the process was quick and easy!
We're sorry the final offer was significantly below the initial quote despite being honest about the condition. Our inspection can sometimes result in a different outcome from the online estimate, but we always want customers to feel the process was fair.
For future reference, booking directly through our website rather than through a comparison site gives a much clearer picture of our grading criteria upfront, which can help set more accurate expectations before sending a device in.
We hope to do better for you next time!
Best,
Grade Mobile Customer Support Team
Good service to begin but bad service in the end
ORDER NUMBER: GMB278025.
The service was good to begin with then they let themselves down. I received an email as soon as they received my phone. Next day I received another email to validate payment and thats where things started to go wrong. When I was trying to save my bank details an error kept happening so I sent them a message via their website and within 10-15 minutes I received my payment which was very quick of them but they didn’t transfer the correct amount as I was in time with their offer of returning my phone within 7 days. To this day I still haven’t received the correct money and they haven’t even responded to my emails. Such a let down considering their service to begin with. Also I would like to add that they provide you with an offer to return device in 7 days but you don’t even receive the packaging until after 7 days so had to use my own packaging. This might have to do with that they actually send it 2nd post.
August 6, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Becks,
Thank you for sharing this in such detail and we're sorry the strong start wasn't carried through to the end.
Being paid the wrong amount and then not receiving a response to your emails is not acceptable and we apologise. The quick send bonus should have been applied and we want to make sure the correct amount reaches you.
The 7 day window alongside packaging that arrives after 7 days is also a valid point we'll be feeding back internally — that timing doesn't work fairly for customers and we need to address it.
Please get in touch at contact@grademobile.co.uk with your order reference GMB278025 and we'll have both the outstanding payment and your emails picked up as a priority.
We're sorry for the let down.
Best,
Grade Mobile Customer Support Team
Arrived on time
Arrived on time. Watch was bigger than expected so returned for a full refund. Great customer service.
July 31, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Sandra,
Really glad the return was smooth and the full refund came through without any fuss!
Sometimes a size just isn't quite right and that's exactly what our returns process is there for. Great customer service on a return is just as important as on a sale. Hope to help you find the perfect watch whenever you're ready!
Best,
Grade Mobile Customer Support Team
I placed an order (#GM278446# )for a…
I placed an order (#GM278446# )for a refurbed phone and the system processed my payment without generation an order. The only way to communicate with Grade is via email. Each email took around 24 hours to be replied to. It took 3 days of correspondence to resolve the issue which, in my view, was not good customer service and left me concerned about my money.
The phone I eventually received was good quality and matched the description. Just a shame that it was so difficult to get sorted. I expected a discount for the inconvenience and frustration but nothing was offered.
August 2, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Ben,
Thank you for being so detailed and balanced in your review — and we're really glad the phone arrived in good quality and matched the description.
We're sorry the payment processing issue caused such frustration and concern about your money. Three days to resolve a system error is too long and we apologise for the slow response times throughout. That experience should have been handled more swiftly and proactively on our end.
Your point about being offered something for the inconvenience is a fair one and we'd like to look into what we can do. Please get in touch at contact@grademobile.co.uk with your order reference and we'll have it reviewed.
We hope to give you a much smoother experience next time!
Best,
Grade Mobile Customer Support Team
Delivery on time phones work as they…
Delivery on time phones work as they should no problems price was reasonable ordering was easy
August 6, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Andrew,
On time, working perfectly, no problems, reasonable price and easy to order — every box ticked! Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Ref order 277349
Ref order 277349. Overall a good experience with Grade Mobile, disappointed with what I was offered. Initial offer was up to £206 but offered £45. I appreciate that the battery life was poor but the phone itself wasn’t poor. But guess £45 is better than nothing. Money came through very fast.
July 30, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Caroline,
Thank you for such a balanced review and really glad the payment came through fast!
We're sorry the offer was so far below the initial quote. Battery health is one of the key factors in our valuation and a poor battery does have a significant impact on the final figure — we appreciate you understanding that. However, we hear your point that the physical condition of the phone shouldn't factor into that as heavily if the phone itself wasn't poor.
For future reference, booking directly through our website rather than through a comparison site gives a clearer picture of how battery health is weighted in our grading criteria upfront, which can help set more accurate expectations.
We hope to do better for you next time!
Best,
Grade Mobile Customer Support Team
Dodgy battery in 'PREMIUM' phone… not good
I bought a 'PREMIUM' refurbed phone (which is their best condition) but the battery loses it's charge very quickly (much quicker than my previous phone where the battery was older and with less %). It seems like the battery is either a faulty original or a cheap replacement.
At the moment i'm wishing i'd bought it from one the competitors who have a better Trust Pilot rating, like The Big Phone store -who i've bought previous ones from- or the Ioulet which are a Which Trusted Trader.
I've been told to send the phone back for a refund, which would (now ) leave me without a phone and having to wait until other places have a similar one (which Ioutlet did at the time).
I was hoping Grade Mobile would apologise and offer to replace the battery with a decent one. But they havent offered this.
It's stressful having to send the phone back and then being without one.
Doesn't feel like good customer care
July 30, 2026
Reply from GRADE MOBILE
Hi Adam,
Thank you for sharing this and we're sorry the experience hasn't lived up to the premium standard you chose and paid for.
A battery that drains significantly faster than expected, despite showing 100% health, is something we take seriously and we completely understand your frustration — particularly when you made a considered choice based on our ratings and reputation.
We hear your preference for a battery replacement over a full return and we understand why being left without a phone while awaiting a refund is stressful. We'd like to look into whether a repair or replacement device is a viable option in your case.
Please reach out to us directly at contact@grademobile.co.uk with your order reference and we'll have someone senior review the options available to you as a priority.
We're sorry we haven't yet found the right resolution and we'd like to change that.
Best,
Grade Mobile Customer Support Team
Super
Order number Reference 382949 Super, ordered online late afternoon, promo code on website worked, delivered by 11am next day. Daughter happy with phone, all seems well and phone came well packaged and as described
July 31, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Jo,
Ordered late afternoon and delivered by 11am the next day — and a happy daughter to boot! That's what we love to hear.
Promo code worked, well packaged and exactly as described — everything clicked into place. Hope she enjoys the phone and we hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Don’t use this company.
Ref 27768
I find that the company doesn’t give a very honest quote, I think they just pluck numbers out of the air, the only good thing about this company is the free return postage label.
I wasn’t given the option to have the phone reassessed by someone else, which they normally offer.
July 30, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Garry,
Thank you for sharing this again and we're genuinely sorry the experience hasn't improved from your previous visit.
On the reassessment option — you're right that customers should always be given the opportunity to counter offer or request a review if they feel the valuation isn't fair. If that wasn't offered or communicated clearly in your case, that's something we'd like to look into.
Please get in touch at contact@grademobile.co.uk with your order reference 27768 and we'll have a senior member of the team review both the valuation and what options were presented to you.
We genuinely want to earn back your trust and we're sorry we haven't managed that yet.
Best,
Grade Mobile Customer Support Team
I got q lot less money than quoted as I…
I got q lot less money than quoted as I was told there was some damage I have photo evidence that there was no damage whatsoever. Reference 277455
July 23, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Charlie,
Thank you for sharing this and we're sorry the experience left you feeling this way.
If you have photo evidence showing no damage before sending, that's exactly the kind of documentation we should be reviewing. Please get in touch at contact@grademobile.co.uk with your order reference 277455 and those photos and we'll have the inspection findings reviewed by a senior member of the team as a priority.
We want to make sure the outcome was fair and we'd like the chance to look into this properly for you.
Best,
Grade Mobile Customer Support Team
Good comminuciation and fast payment ;)…
Good comminuciation and fast payment ;) order reference #GMB277633
August 9, 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Good communication and fast payment 😉 — that's the combo we always aim for! Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Quick fast service
Quick fast service, good communication and funds were in bank same day I agreed a piece. Thanks so much! Will use again
August 1, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Kate,
Quick, great communication and funds in your bank the same day you agreed — really glad it all came together so smoothly! Thank you.
We look forward to having you back whenever you're ready!
Best,
Grade Mobile Customer Support Team
Would not recommend
Would not recommend. My quote was over £200 for an iphone I was selling in immaculate condition. When posted, I was then quoted £89 for ‘scratches’. The website is hard to navigate, making it easy to accept the offer but difficult to actually get your product sent back to you should you not want to accept. Total scam!
Order no. 276846
July 30, 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Thank you for sharing this and we want to address your points directly.
We're sorry the revised offer was so far below the initial quote on a phone you describe as immaculate. If you believe the scratches cited weren't present when you sent the phone, please get in touch at contact@grademobile.co.uk with your order reference 276846 and any photos you have and we'll have the inspection reviewed.
We also take your point about the website navigation seriously — the option to request a return should be as clear and accessible as accepting an offer, and if that wasn't the case we'll look into improving it.
Please do get in touch and we'll make sure the return of your device is arranged if that's still what you'd like.
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi,
Fingers crossed for you! 🎁
Hope to welcome you as a customer soon and show you what Grade Mobile is all about. Good luck!
Best,
Grade Mobile Customer Support Team
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