THE GRAFTON BARBER Reviews 

539
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly and welcoming staff who deliver fantastic haircuts with incredible attention to detail in a wonderfully relaxed atmosphere. Many people also appreciate the consistently efficient service, comfortable shop environments, and the high-quality grooming products available for daily purchase. Though some customers experienced issues, noting that promised voucher services like shampoos or complimentary drinks were occasionally missed or completely unfulfilled. Some reviewers were not happy with uneven haircuts, unexpectedly long waiting times, or rushed styling sessions during busier working moments. A few individuals also mentioned encountering unprofessional behavior or poor communication from certain staff members.

What people talk about most

Service

Consumers find service to be ambiguous, with highly mixed customer experiences reported. Many people praise... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, efficient, and... See more

Product

People report positive experiences with products, highlighting excellent quality and items like brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A recently qualified barber named Jasmine in Leopardstown gave me an excellent haircut today. Her attention to detail was excellent for someone so young.

Rated 5 out of 5 stars

We just arrived in Bray with my wife, and I consider myself lucky to have found this gem. Ali epitomizes barber craftmanship. Sitting in his sumptuously decorated shop is a very pleasant experience in... See more

Company replied

Rated 5 out of 5 stars

The lads are always so friendly and professional. Ross is an absolute gentleman, he always makes sure my 6yo, who HATES haircuts, feels safe and at ease! An absolute credit to The Grafton Barber!

Company replied

Rated 5 out of 5 stars

I’ve been coming to the Northern Cross branch of The Grafton Barber for a while now, and it’s easily my go-to spot for a haircut. The staff are always friendly and welcoming from the moment you wa... See more


3.8

Great

TrustScore 4 out of 5

539 reviews

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Replied to 11% of negative reviews

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3.8

All reviews

(539)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

The barber was rude

The barber lied to me and didnt treat me well.

As soon as i entered and sat down, the barber said pointing at my hair in front of everyone- “i cant ‘fix’ this” which i this is rude of him without even asking what i want. and then when i said i need a skin fade he agreed and i he cut my hair. upon finishing i confronted him i asked for skin fade and he didnt use the skin fade trimmer/machine, he said he said and said “were you sleeping?”, which again is very bad way to treat a customer. I was well awake and he definitely didnt use the skin fade trimmer. but i was too nervous to say anything (i have anxiety issues) so i just left.

The store i am saying is The Grafton Barbers, Fairview branch.

April 29, 2026
Rated 5 out of 5 stars

Excellent service

Great service, products are great and is at your door in a couple of days

April 28, 2026
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Reply from THE GRAFTON BARBER

Thanks for the review!

Rated 3 out of 5 stars

Poor service on Drury St.

Normally GB service is spotless, but unfortunately this time I went to the Drury St. branch and it wasn't as good as it normally is.
The barber took about 10 minutes to get the service started cause he was chatting with someone outside.
I felt like he cut my hair on a "hurry up" mood and I didn't get my hair washed and razor blade shaved, even though I had purchased a voucher for haircut, shampoo and blow-dry.
Next time I'll look for a different branch to get the proper service done, as I normally get.

April 16, 2026
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Rated 1 out of 5 stars

Barbershop in Nutgrove… the haircut…

Barbershop in Nutgrove… the haircut cost a fortune, and the job was done in 5 minutes. I asked for one thing and got something completely different. Either the guy is clueless or has never cut hair before. The place itself is run-down. For that kind of money, they should’ve been licking my ass — instead I walked out covered in cut hair, even down my collar… he could’ve at least brushed it off my face. Never going back to this dump.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great haircut great attention…

I had a great haircut great attention to detail and service from Athi the barber in jervis street

April 7, 2026
Unprompted review
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Reply from THE GRAFTON BARBER

Hi Rory,

Thanks so much for the great feedback — we really appreciate you taking the time to share your experience. Delighted to hear you were happy with your haircut and the attention to detail from Athi. We’ll be sure to pass your comments on to him.

We look forward to welcoming you back again soon!

Rated 1 out of 5 stars

I haven't received my order yet

I haven't received my order yet

March 27, 2026
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Reply from THE GRAFTON BARBER

Hi Gerard,

Thanks for getting in touch. We see that your order was marked as delivered at 9am, just before your review came through.

If it still hasn’t reached you, no worries at all. Just let us know and we’ll get onto it right away and sort it out for you.

Thanks,
THE GRAFTON BARBER

Rated 5 out of 5 stars
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Reply from THE GRAFTON BARBER

Hi James,

Thanks for your kind words, we’re delighted to hear you enjoyed your shave experience. Creating a relaxing and comfortable service is exactly what we aim for.

Hope to see you again soon!

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Rated 5 out of 5 stars

Tanya is amazing in dundrum

Tanya is amazing in dundrum! Always gonna go to her

March 24, 2026
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Reply from THE GRAFTON BARBER

Hi Jose,

Thanks so much for the great feedback! We’re delighted to hear Tanya is taking such good care of you, we’ll be sure to pass this on to her.

Really appreciate your continued support and look forward to seeing you again soon!

Rated 1 out of 5 stars

A barber who couldn’t care

Get my hair cut in Finglas Tesco grafton barbers, normally i go to one of the two ladies. I believe one of them is called Alex both lovely people but got a haircut of one of them men, tattoo Brazilian. The first time was bad haircut but everyone has bad day so gave him another chance but an even worse service than last. It was an uneven haircut, voucher was for wash and cut refused to wash, wouldn’t even show me the finish cut just asked for voucher and said bye. I won’t be returning again

March 14, 2026
Unprompted review
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Rated 3 out of 5 stars

Mixed Experience – Great Barber, Poor Logistics

I had my hair cut by Isac in Jervis, and he was fantastic! He was very attentive and did an amazing job. I absolutely loved the cut. However, the overall experience was disappointing. My voucher included a hair wash, but when it came time to do it, they told me they had no clean towels available. I had to leave without getting my hair shampooed as promised. 5 stars for Isac, but the shop needs better organization.

February 5, 2026
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Rated 3 out of 5 stars

Online order

I ordered two bottles of shaving oil last Thursday. It is now Tuesday, and I have not yet received them.
I called in today to your branch in Arnotts. The man there was very helpful and pleasant and he said he'd contact you in Ratoath and text me to let me know what's happening.
Update 16 February 2026:
I received it eventually on Friday, by which time I had decided to abort the transaction, not only because of the delay but also the fact that your website showed no phone number or email address.
You did try to tackle the delivery delays once you became aware of them. You emailed me, and dealt with me courteously, even offering to add "goodies" to my package.
I have bought a bottle of the oil today in one of your shops.
No hard feelings on my part from the misfiring online transaction.
I wish you continued success. If I like the oil, I'll keep buying it. Now that I know that I can buy in in your shops, I won't try again to do so online.

February 5, 2026
Rated 5 out of 5 stars

My go to place in Maynooth

I have been going to The Grafton Barber at Tesco Maynooth for years. Why? 3 reasons.

Because I get the cut I want.

The staff are so friendly.

It is so handy to free park and shop at the same time.

I lost all my hair after chemo in 2019 and decided that if it ever grew back I would 'go mad' with it! Renata at The Grafton Barber gets it and enables me to express my hair style the way that makes me feel better about myself! Can't say enough good about my experiences there.

Don't take my word - try it!

February 1, 2026
Unprompted review

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