Peter Mark Reviews 363

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and welcoming demeanor, often highlighting individual stylists for their talent and attentiveness. The service provided is frequently described as first-class, with many appreciating the personalized approach, excellent advice, and the relaxing atmosphere of the salons. Reviewers often feel valued and well-cared for, noting that their preferences are listened to and their hair concerns are expertly addressed, leading to fantastic results. However, some customers also noted issues with certain products, finding them not fit for purpose or different from original versions. A few other people also felt that the customer service was poor, citing rudeness, condescending staff, and a lack of proper handling of concerns, including refusal of refunds for unsatisfactory services. Some reviewers also experienced inconsistent service quality, with some stylists being inattentive or providing haircuts that did not meet expectations or suit their face shape.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Reviewers mention positive feedback about service, often highlighting the professional, welcoming, and... See more

Product

Consumers find product experiences to be ambiguous, with many expressing satisfaction with hair products and... See more

Quality

People report ambiguous experiences with quality, with many customers praising the first-class service,... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers feeling welcomed and valued,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love Peter Mark and wouldn’t go anywhere else ❤️ I have been going for over ten years, Stephen is amazing with my short, fine hair and I really trust him. I honestly wouldn’t let... See more

Rated 5 out of 5 stars

I am probably the longest customer of your Portadown branch, I’ve only ever gone to this salon, since it opened many, many years ago. Service and quality are always first class, the staff are profe... See more

Rated 5 out of 5 stars

Appointment at 09.15. Was taken almost immediately and had my hair washed and a lovely conditioning treatment applied. The accompanying head massage was heavenly. Neval came to dry and style my hair... See more

Rated 5 out of 5 stars

A warm welcome at reception, friendly staff who listen and are keen to provide the best service. There is a very good atmosphere in the salon, it is clean and comfortable. Peter Mark have a good cho... See more


Company details

Written by the company

Peter Mark Hair


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

363 reviews

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1-star

Replied to 51% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Horrible experience

Left for 20 minutes. Very abrupt and rude. Wanted a relaxing blowdry and fringe trim and I had to hear how many clients they had that day. Argument over fringe trim. Stressed me out over the time they had to do it. Blowdry wasn't any special. Cried once I left. Horrible experience, won't be returning.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

My stylist Kevin is awesome

My stylist Kevin is awesome. He knows exactly what I need done each time I have an appointment and he always goes above and beyond to make my experience relaxed and positive. He deserves an award for his amazing talent and his fantastic personality.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

I am probably the longest customer of…

I am probably the longest customer of your Portadown branch, I’ve only ever gone to this salon, since it opened many, many years ago.
Service and quality are always first class, the staff are professional and very welcoming.
Sadly the prices are increasing so much that I now have to cut back from my weekly appointments, but will still go less frequently. It would be great if pensioners could be offered discount. Thank you.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

I like to book with Theresa

I like to book with Theresa, I find her very good, always gentle, listens carefully to what you want and advises when asked, always does a great job on my hair

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

I've been going to Navan Peter Marks

I've been going to Navan Peter Marks as long as I can remember... I usually go to Chloe who is brill...but this time I went to Niamh who took a lot of care with my cut.. delighted with it & I love the little head massage at basin.. dont stop doing those 😀 Sandra

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Just the tonic.

It is always a tonic visiting the Portadown salon where staff are so friendly and make me feel relaxed and pampered by the time I leave. They couldnt be more considerate.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love Peter Mark and…

I absolutely love Peter Mark and wouldn’t go anywhere else ❤️ I have been going for over ten years,

Stephen is amazing with my short, fine hair and I really trust him. I honestly wouldn’t let anyone else cut my hair.

The girls at reception are always so lovely and accommodating, especially Clodagh. She is a wee doll.

10/10 every time. Would recommend to everyone as I have never had one bad experience here.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Sandra in Peter Mark's…

I was with Sandra in Peter Mark's Carlow. She was very engaging/warm and professional. She informed me throughout what she was doing and planned to do which I found very reassuring. I'll be back! Love my cut and highlights.

May 23, 2026
Unprompted review

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