grain-sewing.com Reviews 

Worse customer service. The owner is rude, the servicing is poor (damaged our laser light with too much oiling) and overall I would avoid.

After over two years of loyal patronage and spending over £2,000 with Grain Sewing, my recent experience has left me thoroughly disappointed. The customer service I received during my last visit was beyond appalling—I was treated dismissively and rudely, especially directly by the owner who displayed an unacceptable attitude.

I had travelled an hour from Sheffield after receiving a phone call from the shop, yet crucial details were conveniently left out until I arrived. Only upon arrival was I informed that I could not collect my machine, despite also bringing two additional machines for servicing, each incurring a hefty price of £330 before parts. The price of servicing had risen dramatically from £255 to £330 in less than one year, a substantial increase that we were not informed about beforehand.

Grain Sewing has clearly demonstrated they value short-term sales over long-term customer relationships. Apparently, spending over £2,000 in two years isn't enough to be considered important unless you're consistently spending £100 every month (which we have overall as we have spend 2k+). Such price increases and poor communication are ludicrous and unjustified. Short sighted business.

Sadly, I won't be returning due to their shameful lack of respect, poor communication, and blatant disregard for loyal customers.