Excellent internet. Had zero issues in 36 months. Fantastic UK based call centres. No messing on with a million security questions just to change to a cheaper deal. I even sorted my last deal with the... See more
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Review summary
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What people talk about most
Based on these reviews
Just had Grain installed by Justin Wilson. Very professional, polite and talked through the requirements of the job. Justin was friendly throughout the installation and was very tidy in his work. Si... See more
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I clicked on the website to make these guys my internet, and then got a phone call about 5 minutes later to book my install. Clearly communicated and process thoroughly explained they installed it two... See more
Company replied
Internet went off, spoke to 3 people in separate departments for tech billing and sales all who couldn’t be anymore helpful. Ended up with a better deal, faster broadband, speedy appointment to fix my... See more
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Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Grain Connect
Written by the company
Gigafast speeds
up to 900Mb
No in-contract
price rises
Dedicated fibre
to every property
Free router
& set-up
We doubt it'll happen but if you find a better deal on an equivalent package from another provider, we'll match it.
No ifs, no buts.
1. Get signed up
Click below to sign up online and personalise your package with optional extras.
2. Get locked in
Stuck in a contract? Lock in a broadband deal for up to 90 days and, when the time comes, we'll handle your switch.
3. Get installed
We'll arrange a FREE standard installation with one of our expert engineers - easy!
Check your postcode
Switching couldn't be easier!
If you're switching to us at your
current address, simply opt in to
automatic switching at checkout
and we'll take care of it for you.
Any questions, give us a call on
0330 223 2266.
Contact info
Clifford House, Cooper Way, Parkhouse, Carlisle, CA3 0JG, Carlisle, United Kingdom
- 0330 223 2266
- hello@grainconnect.com
- grainconnect.com
4.8
Excellent
6K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent response to complaint based only on submitted review. Fantastic customer care services!
Great response back, once they picked up my complaint!
Didn't even need to call them, as it was weekend - they called, based on my review and that was it. Issue resolved with the speed of light!
March 22, 2026
Unprompted review
Reply from Grain Connect
Hi Onoriode - We're delighted the technical query you had originally raised has now been resolved. We're very grateful that as a result, you have rated your experience with us as 5-star. If you ever require assistance in the future, we're open 7 days a week at support@grainconnect.com or 0330 223 2266.
Reply from Grain Connect
Hi Eileen - Thanks for the excellent 5-star rating for Grain! We're glad you've found our service to be so reliable, it's great to hear that. Thank you!
Great customer service and WiFi speed…
Great customer service and WiFi speed is great
March 21, 2026
Unprompted review
Reply from Grain Connect
Hello Shaztak - Thanks for reviewing Grain! We're thrilled to see you have rating us as 5-star, and we appreciate your kind words for our staff and service. Thank you!
Great support with initial set up great…
Great support with initial set up great reliable broadband and even better after sales support to check everything is okay , thank you very much
March 21, 2026
Reply from Grain Connect
Hello - Thanks for the excellent 5-star review. We're so pleased to hear you have been enjoying our full fibre broadband and that you are also impressed with our customer service too. Thanks for sharing your experience!
Install went smoothly and the technician was great.
The technician who installed the router was very friendly and helpful, answered all my questions, dealt very politely with a neighbor who tried to blame him for their TV not working, and got the job done quickly and efficiently. Thanks Justin Wilson.
March 20, 2026
Unprompted review
Reply from Grain Connect
Hello JC - Thank you for reviewing Grain! We're delighted to hear your installation by Justin went so well and answered your questions throughout. Thanks for 5 stars!
Great speeds service and half the price…
Great speeds service and half the price of what I was paying recommend 100%
March 19, 2026
Reply from Grain Connect
Hello Christine - Thanks for the excellent review. We're glad you're enjoying our full fibre broadband service, and saving yourself some money too! Thank you for 5-stars!
Reply from Grain Connect
Hello Natasha - Thanks for the 5-star rating! We're glad you are enjoying our Full Fibre broadband!
Faster and a lot cheaper !
Sales handled my switch on a deal that was four times faster than my old provider at less than half the cost of before, with a guarantee of no price increases till the end of the contract.
All went smoothly, the installation was on time and the engineer cleaned up afterwards. Thank you Grain
March 19, 2026
Reply from Grain Connect
Hello Philip - Thank you for the excellent 5-star review! We're thrilled to hear that your installation went so smoothly and your engineer left your home clean and tidy afterwards. At Grain, we believe in fair, honest pricing and that's why our customers will never experience mid-contract hikes. Thanks!
Justin Wilson
Justin Wilson, very knowledgeable and stayed an additional 20 mins to help me trouble shoot and fix a slow wired connection. Really great experience.
Thanks
March 19, 2026
Unprompted review
Reply from Grain Connect
Hello Josh - Thanks for sharing your recent experience with Justin. It's great that they are recognised for going above and beyond in order to get your connection up and running. We'll be sure to let him know. Thank you for the 5-star rating.
Reply from Grain Connect
Hello Joanne - Thanks for sharing your thoughts regarding our service. We're delighted you find our service to be 5-star!
great service
great service, good prices and good customer support. ive never had any problems and ive been with them now about a year ..!!
March 19, 2026
Reply from Grain Connect
Hello Peter - Thank you for the excellent 5-star review! It's great to hear that in your year of using our service, you've found it to be reliable and not had any problems. Thanks for the great review.
Internet works well
Internet works well, I know if I have a problem it will be fixed straight away
March 19, 2026
Reply from Grain Connect
Hello Julia - Thanks for sharing your 5-star experience of Grain. We're delighted you have been enjoying your broadband service, and you are absolutely correct. We're open 7 days a week if you ever need us!
Reply from Grain Connect
Hi Kirsty - Thanks for taking the time to review Grain. We're pleased to hear that you are happy with your experience of our service. Good prices and customer service, that sounds like a perfect combination. Thank you for 5-stars!
Sam.H was respectful
Sam.H was respectful, he explained all the details I needed and he did a good job.
March 19, 2026
Unprompted review
Reply from Grain Connect
Hi Maria - Thanks for the excellent 5-star review. It's great to hear your experience with Sam and that they did a good job with your installation. Thank you.
Alex was nice and good
Alex was nice and good. He explained everything. Good job
March 19, 2026
Unprompted review
Reply from Grain Connect
Hello - Thanks for the great 5-star review for Grain. We're delighted to hear that Alex was able to install your full fibre broadband and kept you informed along the way.
The engineer Sam H
The engineer Sam H, is a very polite, efficient and tidy guy. He took all the care he could both fitting the external cable and the internal router and wiring. He asked if i would like the router mounted or free standing and made a very tidy job fitting it. All in all a fantastic job very well done. Thank you.
March 18, 2026
Unprompted review
Reply from Grain Connect
Hello Frank - Thanks for taking the time to leave a great review for Grain! We're thrilled to hear that your installation went so well and that you are now enjoying our service. Thank you for rating Grain as 5-star!
Amazing Service Provided By Sam & Eric
Amazing Service Provided By Sam & Eric, Got me Up and running with my new internet smoothly and professionally, arrived on time! Thank you Grain for the warm welcome
March 18, 2026
Unprompted review
Reply from Grain Connect
Hello Ikky - Thanks for the excellent 5-star review! We're delighted to hear how Sam and Eric were able to get your Grain full fibre broadband up and running. Thank you!
I had a great experience
I had a great experience, My engineer: Sam H was very friendly, had a laugh and managed to get everything fitted quickly, whilst remaining tidy and proffesional. I would highly recommend Grain, and bonus points if you're lucky enough to get Sam
March 18, 2026
Unprompted review
Reply from Grain Connect
Hello Stephen - Thanks for the review! It's great to hear how Sam was able to get you online and also kept your home neat and tidy. Thanks for the recommendation and for rating Grain as 5-star.
Elliot and charlie came to do my…
Elliot and charlie came to do my upgrade router, was quick and efficent and got job dome in no time and went the extra mile to help redo my cable. Cant recommend enough
March 18, 2026
Unprompted review
Reply from Grain Connect
Hello - Thanks for taking the time to leave an excellent 5-star review for Grain! We're pleased to hear how Elliot and Charlie were able to quickly upgrade your router for you, we'll be sure to pass on your kind words!
Perfect Experience
Everything with this company from booking installation (codie) and the installation itself (Sam) was perfect. Booked 2 days ago, already installed this morning. Great communication throughout. Sam very thorough in explaining everything and I have set up with no problems. Thank you for making things easy.
March 18, 2026
Unprompted review
Reply from Grain Connect
Hello Annie - Thank you for the excellent 5-star review! We're delighted that your interactions with both Codie and Sam were perfect. Providing excellent customer service is what we strive for! We're glad you're all up and running with our full fibre broadband service.
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