The engineer was very pleasant & professional, he made me feel comfortable & explained that 😊 part of my original aerial was broken the job was done quickly. He then came inside & tested my living ro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had Grande Digital install a new satellite dish at my caravan. Engineer was very helpful and knowledgeable. Any materials that were used the leftovers, cut offs etc were cleaned up. Noticed a little... See more
Company replied
Issue dealt with in a very efficient & Professional manner. Most impressed with Technician. He arrived promptly did his assessment. Then, NO hard sell....explained what problem was & gave me 2 op... See more
Company replied
Excellent service. Attended within 2 hours of enquiry and completed the repair to a cut external co-ax cable (cut in 2 places). Shaun went above and beyond and checked Inputs before altering config... See more
Company details
Written by the company
With 10 years of experience in the home services market, including TV aerial and satellite installation and repair, we’re perfectly placed to ensure you get the best possible service. Over this time, we’ve developed a network of TV aerial & satellite engineers that work safely, professionally, and prioritise customer satisfaction. We understand that finding the right tradesperson to do a job in your home isn’t always straightforward. Grande Digital was created to connect you with experienced engineers; ones you can trust to get the job done quickly and professionally, at a competitive price. Book with confidence through Grande Digital. We only work with engineers that fit the following criteria and vetting process: All health and safety trained including working at height certification. They provide a comprehensive survey and fixed price quotation before commencing work. They are fully insured and all work they undertake is guaranteed. They provide a Full written receipt on completion of work. They provide coverage in their local area. Our customer service team deals with all support aspects so that the engineers can get on with what they do best – solving your TV reception problems.
Contact info
United Kingdom
- grandedigital.co.uk
4.6
Excellent
787 reviews
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rude
The guy who came to repair the plug I can not fault.
But office staff need to learn some manner. Incredibly rude esp when talking to someone with a clear speech impediment after fighting mouth cancer and loosing my upper jaw to cancer
October 22, 2025
Advertisement
Prompt reply and engineer came at time…
Prompt reply and engineer came at time requested. He was friendly, efficient and explained what was needed. He then sorted the problem within 30 minutes.
October 22, 2025
Rental connect tv aerial
The tv engineer was perlite and very helpful definitely recommended the company
October 21, 2025
Appointment made at short notice
Appointment made at short notice. Engineer arrived as arranged. The first thing I liked was the engineer put on overshoes to protect my carpet. He checked the signal from our existing aerial, which was very poor, I agreed a very reasonable quote with his office for a new aerial and he went ahead and fitted it there and then.
October 20, 2025
tv aerial installation.
lee was brilliant very professional and helpful would definitely recommend you to family and friends,customer service was also very good.
October 18, 2025
Advertisement
The response was excellent
The response was excellent. Following my request for someone to check out my aerial, the response was swift and an engineer visited on the same day. The engineer was professional and personable. The repair work was completed to a high standard.
October 17, 2025
First class engineer
First class engineer, very polite.
Explained everything well.
Happy to have again if needed.
October 15, 2025
Jay was very helpful and got the tvs…
Jay was very helpful and got the tvs working again
October 14, 2025
Advertisement
Friendly and considerate engineer
Friendly and considerate engineer. Prompt service.
October 10, 2025
Excellent result
Excellent came at 10.30 and was finished by 11.10 . He was clear and precise with doing the work.
October 9, 2025
Advertisement
Jay is a brilliant engineer, but....
Jay is a brilliant engineer. He was helpful, courteous and efficient. I would give 5 stars, but I feel Wudhus Ltd a little heavy on labour charges. The units fitted cos retail (incl. vat) around £30 - £50 which meant the labour cost was £190 (incl. vat) for 40 minutes work. I think £30 less (incl. vat) would have been nearer my expectations.
October 8, 2025
Price increased as did not include VAT as stated on website
I found the price was more than expected because the website states £175 Inc VAT but the price given on the day was excluding VAT so increased to £238 Inc VAT in total. Rather expensive for their cheapest Aerial and shortest warranty.
An increase of 25% on stated price.
They also didn't arrive on stated day, came the day after.
Engineer did the job quickly.
Aerial seems to work okay.
October 4, 2025
The job was done quickly and exactly as…
The job was done quickly and exactly as I asked. Happy to be able to watch TV again.
October 6, 2025
Extremely POOR service
Extremely POOR service.
I ordered a new Aerial to be fitted for my 80 year old registered blind mum on the company's website. Was advised new Aerial would be fitted Friday between 8am-1pm so my sister took full day off to stay with my mum. I asked what the price would be but was advised Engineer will confirm price on-site??
By 12pm I had to contact them as no engineer has been in contact yet. Was advised was running late and unable to confirm what time. I called them again at 4.45pm and was advised was now re-scheduled for Monday. I cancelled as soon as possible.
September 26, 2025
Unprompted review
Reply from Grande Digital
Good afternoon --
We are sorry to hear about the inconvenience caused to you, your sister, and your mother. This is certainly not the level of service we aim to provide, and I can only imagine how frustrating this must have been for you all.
We sincerely apologise for the lack of communication regarding the engineer’s delay and the rescheduling of the appointment. We understand how important it was for the aerial to be fitted as planned, and we regret that we let you down on this occasion.
Once again, we are truly sorry for the inconvenience caused and appreciate you bringing this to our attention.
Kind Regards,
The Grande Digital Team
Advertisement
All sorted in 2 hours from contact to…
All sorted in 2 hours from contact to repair .The problem was quickly rectified .Great service .
September 22, 2025
Very nice and helpful engeneer
September 29, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.