Overall choosing and installing new gas fire was a good experience. All carried out efficiently and on time. Unfortunately there is a crystallisation mark in the middle of the surround. Mark was v... See more
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Review summary
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The Grandisson Service Engineer arrived promptly between the advised times, the work was completed cleanly and efficiently and he even left the stove set up with a log and kindling. Excellent service... See more
Grandisson provide consistently good service. They have been servicing my gas fire annually since its installation about 25 years ago. They are excellent communicators, business like combined with c... See more
Continued great service from the team at Grandisson. Time keeping first rate and costs very competitive. Used for a number of years now and wouldn’t consider anyone else for my gas fire and boiler mai... See more
Company details
Written by the company
The South West's Largest Fire, Fireplace and Stove Showroom. HETAS and Gas Safe Registered. Supplying and fitting Gas, Electric and Woodburning Fires and Stoves. All of which can be complimented with a vast selection of Wood, Marble, Stone and Granite Fireplaces. Traditional designs through to ultra modern hole in the wall and ceiling hung centerpieces. Large showrooms in Ottery St Mary offering friendly knowledgable advice from highly experienced and qualified staff. Woodburning Stoves from Charnwood, Stovax, Parkray, Hunter, Di Lusso, Termatech, Nordpeis, Varde Ovne, Yeoman and many more. Gas Fires from Gazco, Wildfire and Kinder. Electric Fires from Kalfire, Dimplex, Gazco, Onxy, Charlton and Jenerick, Flamerite and Dru. Fireplaces from Focus Fireplaces, Feature Marble, Wyvern Fireplaces, Montpellier Marble, Newman Fireplaces, FDC, Capital Fireplaces. Bespoke Custom Fireplaces a speciality in all materials and styles. All Gas Safe and HETAS engineers are fully employed, highly skilled and experienced. Surveys undertaken following product choice and showroom estimate. Covering Exeter and East Devon and all areas within 30 miles of Ottery St Mary.
Contact info
26-28 Finnimore Ind Est, EX11 1NR, Ottery St Mary, United Kingdom
- 01404 812876
- sales@grandisson.info
- grandisson.info
4.9
Excellent
883 reviews
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Grand(isson)!
Always prompt, courteous and efficient. So good to have the same service engineer every year, who knows us and our boiler! Thank you, Grandisson.
June 11, 2026
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Phoned to ask if could arrive early
Phoned to ask if could arrive early, very efficient.
Very professional and explained the service and ensured we knew how to replace the batteries in our fire.
June 12, 2026
Great service
Great service, from the first call to arrange a booking to the gas fire service! Very efficient.
June 4, 2026
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The work carried out for my hot water…
The work carried out for my hot water was to a very high standard and I’m very happy with the results. I would highly recommend.
May 31, 2026
Easy to deal with
Easy to deal with. Did a great job serving my fire. Friendly and helpful.
June 7, 2026
Excellent service as we have now had each year for 7 years
The Grandisson Service Engineer arrived promptly between the advised times, the work was completed cleanly and efficiently and he even left the stove set up with a log and kindling. Excellent service as ever!
June 6, 2026
Polite,tidy
June 6, 2026
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Annual Service
Corey came on time a very pleasant chap did a really good job and left the room clean no tidying up needed.
June 4, 2026
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Amazing communication
Amazing communication , delivered exactly what and how with confirmed price. Great staff and easy to deal with .
JUST THE BEST
May 20, 2026
Byron is always happy and friendly
Byron is always happy and friendly. Takes his shoes off at the door and always cleans up after himself. Competitive rates. I highly recommend this company.
May 2, 2026
Excellent service from a friendly
Excellent service from a friendly, experienced heating engineer.
May 8, 2026
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It was good to meet Byron again as he…
It was good to meet Byron again as he has been coming annually for some years now
His manner and expertise is great and would recommend his company he works for anytime.
May 8, 2026
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