Overall choosing and installing new gas fire was a good experience. All carried out efficiently and on time. Unfortunately there is a crystallisation mark in the middle of the surround. Mark was v... See more
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Review summary
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Grandisson provide consistently good service. They have been servicing my gas fire annually since its installation about 25 years ago. They are excellent communicators, business like combined with c... See more
A good all round service for anyone who use calor gas for there heating. Reliable, polite and knowledgeable. They installed our gas fire, which if you depend on electricity and have a power cut we w... See more
We had problems with our gas fire. We went to the showroom where they were very helpful and explained all our options and arranged for an engineer to visit us. when the engineer called he did a thoro... See more
Company details
Written by the company
The South West's Largest Fire, Fireplace and Stove Showroom. HETAS and Gas Safe Registered. Supplying and fitting Gas, Electric and Woodburning Fires and Stoves. All of which can be complimented with a vast selection of Wood, Marble, Stone and Granite Fireplaces. Traditional designs through to ultra modern hole in the wall and ceiling hung centerpieces. Large showrooms in Ottery St Mary offering friendly knowledgable advice from highly experienced and qualified staff. Woodburning Stoves from Charnwood, Stovax, Parkray, Hunter, Di Lusso, Termatech, Nordpeis, Varde Ovne, Yeoman and many more. Gas Fires from Gazco, Wildfire and Kinder. Electric Fires from Kalfire, Dimplex, Gazco, Onxy, Charlton and Jenerick, Flamerite and Dru. Fireplaces from Focus Fireplaces, Feature Marble, Wyvern Fireplaces, Montpellier Marble, Newman Fireplaces, FDC, Capital Fireplaces. Bespoke Custom Fireplaces a speciality in all materials and styles. All Gas Safe and HETAS engineers are fully employed, highly skilled and experienced. Surveys undertaken following product choice and showroom estimate. Covering Exeter and East Devon and all areas within 30 miles of Ottery St Mary.
Contact info
26-28 Finnimore Ind Est, EX11 1NR, Ottery St Mary, United Kingdom
- 01404 812876
- sales@grandisson.info
- grandisson.info
4.9
Excellent
896 reviews
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Thé staff were very professional and I…
Thé staff were very professional and I am happy with the workmanship and the Woodburner.
February 4, 2026
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Very happy customer:
Very easy to deal with, helpful, prompt and efficient. Superb quality product and painless installation.
Thoroughly recommend.
January 31, 2026
5 Stars Deserved!
5 Stars Deserved!
This is the best Fireplace centre we have ever seen. The guys were very experienced and extremely helpful. No need to go anywhere else , it has everything.
February 1, 2026
The very thoughtful Technician
The technician who carried out the service on my fire was both courteous and very aware of not making any mess and careful to remove his shoes each time he left and re entered my house
January 17, 2026
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satisfaction ,efficiency and pleasantness.
Found the experience entirely straight forward and efficient.
January 14, 2026
Very prompt and friendly staff.
Very prompt and friendly staff.
Helpful reminder the day before.
Tidy job and clean work.
January 15, 2026
First class.
A good all round service for anyone who use calor gas for there heating. Reliable, polite and knowledgeable. They installed our gas fire, which if you depend on electricity and have a power cut we will still have the means to keep warm.
January 17, 2026
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Punctual and a great job done
As always he arrived on time, was polite and friendly, and did a very tidy and thorough service leaving our fire looking like new! Thank you again.
January 8, 2026
Tidy and Efficient
A nice, cheerful pair completed the work in a very quiet and efficient way, I would recommend Grandisson any time.
January 6, 2026
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Quality of work
Polite and professional, on time explained all about the service, competitive price would definitely recommend this company.
January 8, 2026
Great service from a great team.
January 7, 2026
Excellent quick service on our emergency
January 4, 2026
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Great showroom and very helpful advice. We can fully recommend this company.
Great showroom and very helpful advice. This made our choice easier. The fitting and commisioning of the fire was executed exactly within their timeplan over 3 days. The fitters were friendly and efficient and kept the mess and disruption to a minimum,
December 11, 2025
Did an excellent job on supply and install of woodburning fire and fireplace..
Supplied and installed a Riva 40 fire with Creedy fireplace. Excellent showroom. great advice initially. quick and tidy install. Would thoroughly recommend.
December 1, 2025
Very helpful and professional during…
Very helpful and professional during the whole experience 👍
December 13, 2025
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