Granitehouse Reviews 66

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Karl and Sam did an amazing job of correcting previous work in our kitchen, they were both professional and friendly , very tidy and a pleasure to deal with . They are both a credit to granite house .... See more

Rated 4 out of 5 stars

Great customer service from the granite House team. Unfortunately the first worktop fitted was damaged and had to be replaced. Thats why it isn't 5 stars. But they swiftly replaced the defective... See more

Rated 5 out of 5 stars

The whole process from quote to installation was excellent and has transformed our kitchen. Arif was excellent very helpful and knowledgeable and we didn’t feel we needed to look elsewhere for a quote... See more

Rated 5 out of 5 stars

Great service vey professional We had some challenging areas which were dealt with really well by Illia and his team

Company details

  1. Granite Supplier
  2. Manufacturer
  3. Stonemason

Written by the company

Granite House began in Preston, 2005. Now, in our 18th year with 1000s of satisfied clients and completed projects, we’re still delivering the best bespoke worktops and services both nationwide and throughout our local area of Preston. We offer a range of service options to suit your needs and preferences. This includes a complete template and installs service or supply only; whereby working to client-supplied template or drawing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent work from Karl and Sam

Karl and Sam did an amazing job of correcting previous work in our kitchen, they were both professional and friendly , very tidy and a pleasure to deal with . They are both a credit to granite house . Paul & Yvonne usher.

April 17, 2026
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Very happy

They were really friendly and did an amazing job. They were tidy workers and the kitchen looks amazing. Thank you for your hard work.

February 25, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

Great customer service from the granite…

Great customer service from the granite House team. Unfortunately the first worktop fitted was damaged and had to be replaced. Thats why it isn't 5 stars.
But they swiftly replaced the defective worktop. The fitter (Karl Robinson) was superb. I couldn't fault the guy.
The management and customer services team were so nice to deal with and were very accommodating
This is a really professional company. The owner should be proud.
Thanks so much for our great kitchen worktop

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Painless and professional

Painless and professional process from templating to fitting. The fitting team arrived on time and worked diligently. Very pleased with the result.

January 19, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

The best thing I did was walking into…

The best thing I did was walking into Granite house , the staff made me very welcome and
Was a pleasant experience, the staff are very polite and listened to our needs and then showed us around the well stocked showroom with quality pieces of stone that were on display . Really great people 💯, when the fitters came to fit they were excellent and well experienced. Did a quality fitting in one day both the fitters were very good . Can’t praise them enough. Karl was very good and did a great job from start to finish, cleaned up after they finished. Very happy with experience from start to finish 💯

December 22, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Ask for Karl!

Karl recently fitted our new kitchen worktops, upstands and splashback. He arrived on time, was very skilled, professional and knowledgeable. Couldn’t be happier.

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

tiny scratch

We discovered a tiny scratch on our newly fitted Silestone work top and Granite House arranged for someone to come out and sort it for us. We could really only see the scratch in sunlight but it was still there. He was friendly and polite and extremely efficient. He “worked his magic” and got rid of the scratch!. We would 100% recommend Granite House. Customer service and quality is second to none.

October 10, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look