Grantham's Reviews 

708
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service received, often highlighting the helpful and friendly staff who make interactions pleasant. The online ordering process is frequently described as straightforward and easy to use, contributing to a smooth purchase journey. Many people appreciate the fast and efficient delivery service, with items often arriving sooner than expected and well-packaged. However, some customers also noted issues with product quality, such as items being incorrect, incomplete, or not functioning as expected. A few other people also felt that communication regarding delivery times was sometimes lacking, leading to uncertainty about when orders would arrive.

What people talk about most

Product

Consumers find product quality to be ambiguous, with some reviewers expressing satisfaction with items like... See more

Service

Customers consistently note positive experiences with service, praising the ease of ordering, speed of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Clients share positive opinions on order, with many reviewers praising the ease of ordering online and the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The goods were as ordered and the parcel received next day, so very good service. But there was a gap between being advised the parcel had been Despatched (collected by whom?) and receiving the Parc... See more

Rated 4 out of 5 stars

We placed our order on line which was really simple, and the unit arrived sooner than we thought. The only thing that i feel would have been better, is if we were advised of a delivery date. Admitt... See more

Rated 5 out of 5 stars

very helpful on phone when ordering and also said to phone if we needed any more questions answered which was great, delivery prompt so we are very happy customers thankyou Granthams... See more

Rated 5 out of 5 stars

Yesterday the Retford branch fitted a replacement awning light under warranty to our caravan. We had also discovered only that morning that a panel on the shower door had disengaged itself from the s... See more


4.4

Excellent

TrustScore 4.5 out of 5

708 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(708)

288 reviews in the last 12 months

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Rated 5 out of 5 stars

All round good experience

The price was very competitive and the online store very easy to use. Enquiring about delivery received a prompt reply with a positive answer. Order arrived within promised delivery time.

May 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service from the sales team…

Excellent service from the sales team extremely Knowledgeable and helpful. Excellent handover including a great video explaining everything with the caravan.Excellent after sales fantastic customer service would highly recommend.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

When you wished you didn’t need a part.

There are times when you really don’t want to contact or buy from a company and for me it was this time with Grantham’s. It’s because we had a little ding and needed a part and thank goodness Grantham’s website and search process was so easy to deal with, the stress was already soaring as you can imagine.
So if you unfortunately need a part to put your pride and joy back together, check here first. Easy user friendly website and fast delivery. Almost like the ding never happened.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Recently bought a used caravan

Recently bought a used caravan from these at the Retford branch, honestly couldnt recommend them enough, looked at a few caravans and they knew everything about each one, nothing was to much. Picked our new to us caravan up at the weekend and everything was perfect, weekly updates about what was going off and to top it off a free night away with any caravan bought. Also bought a hitch cover from these and seem really good quality. Highly recommended!!!

May 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Replacement awning light

Needed a replacement awning light for my Swift caravan. Grantham's confirmed which one I needed, I placed the order and it came within a couple of days. Great service, thank you, and now I can see in my awning again 😀

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service & Grantham Retford

Had some minor issues with my Van since purchasing from Grantham Retford. That said they’ve bent over backwards to find a solution in all instances and continue to do so. A great Family run firm with a special shout out to Sheila. Definitely worth a visit.

May 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Ian was very helpful from start to finish with our purchase. He organised a lovely site for us to stay overnight to make handover easier! All at Grantham’s were very friendly and helpful would highly recommend.

April 30, 2026
Unprompted review
Rated 2 out of 5 stars

Slow and time consuming

Simple product with a simple problem that is taking weeks to resolve.
Customer support turn around of over a week between emails and then given the wrong returns label that would end up with the parcel to be returned instead sent back to me.
No apparent returns process.

April 21, 2026
Unprompted review
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