Grantham's Reviews 

710
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service received, often highlighting the helpful and friendly staff who make interactions pleasant. The online ordering process is frequently described as straightforward and easy to use, contributing to a smooth purchase journey. Many people appreciate the fast and efficient delivery service, with items often arriving sooner than expected and well-packaged. However, some customers also noted issues with product quality, such as items being incorrect, incomplete, or not functioning as expected. A few other people also felt that communication regarding delivery times was sometimes lacking, leading to uncertainty about when orders would arrive.

What people talk about most

Product

Consumers find product quality to be ambiguous, with some reviewers expressing satisfaction with items like... See more

Service

Customers consistently note positive experiences with service, praising the ease of ordering, speed of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Clients share positive opinions on order, with many reviewers praising the ease of ordering online and the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The goods were as ordered and the parcel received next day, so very good service. But there was a gap between being advised the parcel had been Despatched (collected by whom?) and receiving the Parc... See more

Rated 4 out of 5 stars

We placed our order on line which was really simple, and the unit arrived sooner than we thought. The only thing that i feel would have been better, is if we were advised of a delivery date. Admitt... See more

Rated 5 out of 5 stars

very helpful on phone when ordering and also said to phone if we needed any more questions answered which was great, delivery prompt so we are very happy customers thankyou Granthams... See more

Rated 5 out of 5 stars

Yesterday the Retford branch fitted a replacement awning light under warranty to our caravan. We had also discovered only that morning that a panel on the shower door had disengaged itself from the s... See more


4.4

Excellent

TrustScore 4.5 out of 5

710 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(710)

292 reviews in the last 12 months

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Rated 4 out of 5 stars

Lock and level works a treat

Lock and level works a treat, the compressor is not so great lights come on but sometimes nothing comes out then will suddenly work nevertheless would recommend this site

April 10, 2026
Unprompted review
Rated 2 out of 5 stars

Looking for a Part Ex deal on one of…

Looking for a Part Ex deal on one of their vehicles. Didn't even want to look at my current vehicle, suggested I sell it privately. Not able to do any negotiating as they were clearly not interested. Some nice vans but a bit of a wasted journey.

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Delay after delay...

Took our caravan here for service and never again. Received a call a day before collection with advisories, most of which we agreed to have done, which delayed collection. Again the day before collection I received a call to say that they were only just working on it but couldn't source a part, as I couldn't delay collection again I had to collect with work not done, as it was a seal I agreed for them to send it on and I would fit myself. 2 weeks later part still not arrived! After having spoken to people, this is not an isolated incident so we won't be back

March 12, 2026
Unprompted review
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Rated 4 out of 5 stars

Purchase of new caravan

Initially when contacting Grantham's regarding the purchase of a touring caravan they replied and answered to queries quickly and efficiently even if a member of staff was out of the business and also followed my preferences method of communication. On viewing the caravan the salesman Chrstian got the sales pitch just right between selling us the caravan but not being pushy and gave us time to make a decsion he was also really honest about a couple of issues on the caravan from the start which was appreciated, also was honest if he didnt know the answer to something rather then usual salesman's patter which again we appreciated. After paying deposit it went downhill it seemed that Grantham's weren't interested in us and getting a handover date booked in, on paying deposit we was told 4 weeks. Felt if we didnt chase them nothing would happen on the sale. Eventually we got date booked in but felt we was the ones pushing it along and they would come up with excuses to keep putting it off. On handover the process was brilliant from the video I received from Gary on how everything worked, and also he answered questions i had confidently and honestly. I loved the video idea as I had a point of reference for anything I might forget in future. The part exchange on our van was excellent form Mark aswell despite a couple of issues on our 16 year old van the price agreed was honoured no questions asked. We had an issue with door lock on departure and as it was bank holiday no one was in the workshop was on hand to offer expert advice but Gary done his best to sort it out there and then.

I feel the biggest issue with this branch is it feels like they need a couple more staff members to make the sales process smoother.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

I have used Grantham’s several times and each time it is first class service, you can check with them that the product is the correct one for your specific vehicle, the pricing is very competitive and delivery good . I would definitely recommend.

April 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Granthams was the best online price for…

Granthams was the best online price for what I wanted to buy, they had it in stock (just like the website said) and the tracked delivery by Royal Mail was quick, nice and easy!
I had checked trustpilot for reviews before buying from them and it gave me the confidence to go ahead. Im leaving this review to keep their status at the 5 stars they deserve.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Buying caravan spares

There service is excellent quick delivery would definitely recommend using there shops ty I bought new awning light this was over Easter weekend excellent service ty

April 4, 2026
Unprompted review
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