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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform for offering well-paying surveys focused on industry knowledge rather than general consumer topics, with some reporting fast payments and a smooth user experience. People also find the user interface clean and easy to navigate, and some have experienced prompt responses from support when queries arise. However, a significant number of people were dissatisfied with payment delays and the limited payment options, primarily PayPal, which can be inconvenient due to fees or regional restrictions. Some customers also reported issues with account access and a lack of response to emails regarding payment or account problems. There are also concerns about surveys taking longer than advertised and issues with receiving payments for completed surveys.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers express frustration with... See more

User experience

Users describe ambiguous interactions with the platform's user experience. While many reviewers express... See more

Service

Customers had ambiguous experiences with service. Some reviewers found it to be a great platform,... See more

Response time

People report negative experiences with response times, expressing frustration over unreplied emails and long... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers express frustration, for example, when... See more

Based on these reviews

Rated 3 out of 5 stars

I’ve tried several survey sites over the years, but GrapeData is in a league of its own. The B2B focus makes a huge difference—instead of wasting time on low-paying consumer surveys about which cereal... See more

Company replied

Rated 3 out of 5 stars

Grape data has been doing a great job, always pay within 24hrs after acceptance. I should've given 5 stars but my issue is about the automatic blocking of accounts that stated recently. It's so fru... See more

Company replied


Company details

  1. Business to Business Service

Written by the company

Grapedata is an alternative data sourcing platform through which you can instantly connect with any individual or group of individuals globally.


Contact info

2.9

Average

TrustScore 3 out of 5

470 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Experience

The process was simple and easy to follow with succinct surveys just as described.

August 26, 2024
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Sean,

Thank you for taking the time to give us your feedback! We are very happy to know you had a positive experience with our company and we're please to know you'll be staying on as a member of our community!


Kind Regards,
Grapedata Team

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Rated 2 out of 5 stars

My payment said recieved how do I…

My payment said recieved how do I withdraw to my paypal

August 27, 2024
Unprompted review
GrapeData logo

Reply from GrapeData

Dear contributor,

Could you please contact us at support@grape-data.com, mentioning the full name you registered with on our platform. We will verify the status of your payment and assist you with the withdrawal process to your PayPal account.

Thank you!
Team GrapeData

Rated 1 out of 5 stars

Unresponsive Support team and Irregular Task Disqualifications

I read good reviews about grapedata here on trustpilot and decided to give it a try. I submitted some tasks successfully and uploaded all the necessary data they requested. One task was accepted and paid for, but the rest that were in review changed status to disqualified. This is surprising since the interviews met the eligibility criteria and were submitted successfully. When I wrote an email to their support team a week ago, I have not received any response regarding the same. Now I am lost between continuing being their contributor or not.

August 9, 2024
Unprompted review
GrapeData logo

Reply from GrapeData

Dear Nigatu,

Thank you for your feedback. We're sorry to hear about the issues you've faced. Please email us at support@grape-data.com with your full name, your registered phone number, and the name of the survey you mentioned. A team member will get back to you promptly.

Best regards,
Grapedata Support Team

Rated 1 out of 5 stars

Unprofessional team, stay away

Was invited to one of their interviews. Took much longer than the advertised 10 minutes, considering the lengthy sign up and screening process. Also included video interview questions, which was not communicated transparently upfront. The team is unprofessional. Stay away.

August 14, 2024
Unprompted review
GrapeData logo

Reply from GrapeData

Hi RS,

Thank you for sharing your feedback. We apologize for the inconvenience you experienced during the interview process. We understand your concerns regarding the time taken and the lack of transparency about the video interview.

Please reach out to us directly at support@grape-data.com, and we will do our best to address your concerns and improve your experience.

Best regards,
The GrapeData Team

Rated 1 out of 5 stars

I conducted a survey

I conducted a survey, and I have more than 10 years of experience, and everything was rejected for no reason. I chose that this is an unacceptable method for wanting to work without money.and all my freinds same badddd site ever

July 25, 2024
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Karma,

We are sorry to hear about your negative experience. Please contact us at support@grape-data.com and a member of our team will look into the reported situation.

Thank you for your understanding.

Sincerely,
GrapeData Team

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Rated 5 out of 5 stars

I really enjoy doing business with…

I really enjoy doing business with Grape Data. They are legit and transparent. Thank you Grape Data for keeping it real when so many other site play so many games.

July 2, 2024
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Shawn,

Thank you for taking the time to give us your feedback! We are very happy to know you had a positive experience with our company and we're please to know you'll be staying on as a member of our community!


Kind Regards,
Grapedata Team

Rated 5 out of 5 stars

Easy and Paid next day

Easy, straightforward. Paid next day

June 30, 2024
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Rosie,

Thank you for the review. We are pleased to know that you had a positive experience on our platform!

Kind Regards,
Grapedata Team

Rated 5 out of 5 stars

Good experience

Easy to use, friendly and fast support from the people.

June 21, 2024
Unprompted review
GrapeData logo

Reply from GrapeData


Hi Can,

Thank you for taking the time to give us your feedback! We are very happy to know you had a positive experience with our company and we're please to know you'll be staying on as a member of our community!


Kind Regards,
Grapedata Team

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Rated 2 out of 5 stars

Grape Data is good

Grape Data is good, I believe that, but there are a lot of issues I can't seem to wrap my head around. Firstly, I did a test that has multiple responses, and of all the 7 responses I submitted with evidence of call and all, they are all declined. Secondly (and I really hope to get an explanation for this), I did a test and after being reviewed, the earning of $84 was added to my account, after a day or two, the earning was taken back, my earning went back to zero, and the tests went back to 'In Review' status. After like a week plus, my earning begins to read $-84 and I am wondering why my earning reads a minus. Is it that I am owing or what exactly is happening? The whole experience is becoming really unpleasant.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

I'm very happy with Grapedata

I'm very happy with Grapedata, but why my friend I told about Grapedata can't register, he were told that his number is virtual I don't understand why?

March 16, 2024
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Henry,

Thank you for the review. We are pleased to know that you had a positive experience on our platform!

Kind Regards,
Grapedata Team

Rated 1 out of 5 stars

The rate of decline is alarmingly high

The rate of decline is alarmingly high, as they persist in collecting data without compensating their contributors. Most of the reasons they provide via email are nonsensical, making it impossible for anyone to comprehend after expending significant effort and real money on phone calls with the indeveduals that u will need to call and then provide a screenshot that you called them , this guys who are often difficult to reach due to their busy schedules. It's important to note that they are incentivizing individuals to write positive reviews about them, particularly on platforms like Trustpilot, where you'll often find individuals from India expressing gratitude and leaving five-star ratings. Exercise caution, as they only pay for one task, sometimes none at all.

March 5, 2024
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Nick,
Thank you for leaving us a review. In order to investigate the reported situation, could you please send us your registered mobile number to support@grape-data.com. We'd be happy to look into the issue for you.

Best Regards,
Team GrapeData

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Rated 5 out of 5 stars

First time working with grapedata on…

First time working with grapedata on surveys. Many thanks to Iosif E. for providing clear information and following through quickly and reliably with the process!

February 6, 2024
Unprompted review
GrapeData logo

Reply from GrapeData

Thank you so much for taking the time to share your positive experience with GrapeData. We're thrilled to hear that your first project with us met your expectations. Providing clear information & ensuring a smooth process are priorities for us, and it's rewarding to know Iosif exemplified these values.

Rated 5 out of 5 stars

My experience with grapedata has been…

My experience with grapedata has been great so far!! Customer support is very responsive and I’ve received my first payment. I can’t wait to do more surveys

March 2, 2024
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Amelie,

Thanks for your positive feedback! We're thrilled you're happy with our support and your first payment. Excited for you to participate in more surveys.

Stay tuned for new opportunities!

Best,
GrapeData Team

Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with GrapeData, very professional and transparent in their approach. Iosif Elchosary did a great job detailing out the engagement and the process is easy to maneuver as well.

February 23, 2024
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Karthik,

Thank you for your kind words! We're delighted to hear about your positive experience with GrapeData and how Iosif helped make the process smooth for you. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Best,
GrapeData Team

Rated 5 out of 5 stars

Experienced the Best customer service because of Iosif / grapedata

I worked with Iosif Elchosary on a project and must admit he ensured my first experience with grapedata was wonderful. losif was in constant touch with me to ensure I have no doubts/ questions and infact he went above and beyond to make my experience a smooth one. Great experience and would recommend others to work with him well!

February 12, 2024
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Swarna,

Thank you so much for taking the time to leave such a positive review regarding your experience! It's truly rewarding to hear that Iosif was able to make your first project with us a remarkable one. We're thrilled to know that his efforts went above and beyond your expectations, making your experience smooth and enjoyable.

Best,
GrapeData team

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Rated 5 out of 5 stars

Working with Iosif is a delight.

Working with Iosif is a delight.
He is responsive and helpful. Definitely recommend working with Grapedata!

February 5, 2024
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Reza,

It's wonderful to hear that your experience working with us has been so positive! Iosif's responsiveness & helpfulness are key qualities that make any collaboration smooth and enjoyable!

Best,
GrapeData Team

Rated 5 out of 5 stars

Straightforward with Losef :)

Had first work experience with Losef. Simple communication and payment was immediate. Thank you

February 1, 2024
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Maria,

Thank you for sharing your feedback on your first work experience with Iosif. We're thrilled to hear that the communication was straightforward and the payment process met your expectations promptly. Your satisfaction is our top priority, and we're glad to have you as a valued member of our community!

Warm Regards,
Grapedata Team

Rated 5 out of 5 stars

GrapeData and Iosif Elchosary are great

Iosif Elchosary was the one who emailed and communicated with me.
He was very accommodating, clear and quick to respond. My experience was great and hassle- free

Thank you!

January 29, 2024
Unprompted review
GrapeData logo

Reply from GrapeData

Hello Joy,

Thank you so much for taking the time to leave us a review! We're delighted to hear about your great and hassle-free experience with Iosif. It's wonderful to know that his accommodating nature, clarity, and quick responses contributed to your satisfaction. We aim to provide such seamless experiences for all our community members and your feedback is incredibly valuable to us.

Warmest Regards,
GrapeData Team

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