After about 11 months or so, the motor on one of our blinds stopped working (but the rest were still perfectly fine), and the Graywind support via Whatsapp was truly awesome. They responded quickly an... See more
Company replied
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Review summary
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Reviews shaping this summary
Fantastic looking, great functionality!!!! They are worth every single penny!! I ordered 2 sheer vertical, motorized blinds, in white stripe, for my bedroom. They are beautiful and work amazing. Custo... See more
Company replied
We have some trapezoidal windows that are more than 10 feet off the floor. Of course the sun comes in them during certain times of the year. We bought shades to cover them. The shades were delive... See more
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I've enjoyed my Graywind blinds for five years. They have retained their functionality and beauty. I did have one problem with one of the zigbee motors after years of service, and Graywind support s... See more
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Company details
- Window Treatment Store
- also in
- Blinds Shop
- Curtain Store
- Curtain Supplier and Maker
- Decoration and Interior Design Store
- Home Goods Store
About Graywind
Written by the company
Custom Smart Window Treatments
Founded in 2016, Graywind was born from a vision to give windows more than function. By blending smart innovation with refined design, our shades shape how light flows and how homes breathe, while harmonizing with furniture and interiors to create a timeless aesthetic. Every piece carries a sensibility that turns living spaces into expressions of intimacy and beauty—because when Light Flows, Life Feels.
Explore Products For Designers For Dealers Why GraywindOur Service Guarantee
Order with confidence
• Worry-Free Fit
• Free Shipping
• Free Fabric Swatches
• Up to 5-Year Warranty
• Professional Measurement & Installation Services
Contact info
SUITE 290, 4699 OLD LRONSIDES DRIVE, 95054, SANTA CLARA, United States
- (888) 458-0772
- service@graywind.com
- graywind.com
Free Fabric Swatches
4.7
Excellent
258 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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The half moon custom shade fit and…
The half moon custom shade fit and works. There were zero written instructions in the box. The cost seems about 3 times too high for what it is, but it did come as promised and it works!
September 18, 2026
Reply from Graywind
Dear Eric，
Thank you for sharing your feedback! We’re glad to hear that your custom shade fits well and works as expected.
We apologize for any inconvenience regarding the instructions. Our electronic installation manuals are available online and can be easily downloaded and printed for reference. We appreciate your feedback and will continue working to improve the overall customer experience.
Best regards
Graywind team
Customer service was outstanding and…
Customer service was outstanding and the product quality is also excellent. Very happy with the whole process including the ease of having them installed by my handyman.
September 9, 2026
Reply from Graywind
Dear Susan,
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with both our product quality and customer service.
Your satisfaction means a lot to us, and we truly appreciate your trust and support. Thank you for choosing Graywind!
Best regards
Graywind team
Excellent Customer Service
Excellent Customer Service – 5 Stars ⭐⭐⭐⭐⭐
I had an issue with my new motorized zebra shade after installation and contacted Graywind for assistance. Their customer service was excellent. They sent me a video showing me what to do and then personally talked me through the adjustment while I was working on the shade.
They were patient, knowledgeable, and stayed with me through the process until everything was corrected. The shade is now working perfectly and I’m very happy with it.
It’s easy to sell a product, but the real test is how a company responds when a customer needs help. Graywind really came through for me. Great product and outstanding customer service. Highly recommended!
Regards
Hector Colon
September 29, 2026
Reply from Graywind
Dear Hector,
Thank you so much for your wonderful review! We’re delighted that our support team was able to assist you and get everything working perfectly.
Your recognition of both our product and customer service means a lot to us. We truly appreciate your trust, support, and recommendation. Thank you for choosing Graywind!
Best regards
Graywind team
Reply from Graywind
Dear Arvind，
Thank you so much for your kind words!
Best regards
Graywind team
Vogue!
First I just love the Quality and beauty of my Blinds. What a breathtaking piece of Art! The simple statement of freshness that they bring to my Dining room! But what puts the Cherry on the top, is the help that you receive with any questions or concerns. One big beautiful package from start to finish!
September 22, 2026
Reply from Graywind
Dear M.P,
Thank you so much for your beautiful review!
Your kind words about our support team mean a lot to us as well.
We truly appreciate your trust and support, and we’re so happy to be part of your home!
Best regards
Graywind team
Poor Support
I was about to place an order doe patio door roller shades and had questions regarding mounting depth. I emailed a sketch with dimensions and emailed. 1st email back was not only no help but they never looked at the sketch. Emailed support again asking for advice and the response was just a cut and paste type solution. I would have liked a live callback but they have no support #. I ended up purchasing from SmartWings.
September 22, 2026
Reply from Graywind
Dear Marko，
We’re sorry that our initial responses did not provide the clear and specific guidance you were looking for.
After receiving your feedback, our team followed up with a more detailed explanation, including images to clarify the mounting requirements, and we appreciate your acknowledgment of our quick response.
We’d also like to clarify that phone support is available when needed. If you prefer assistance by phone, please let us know and our team will be happy to arrange a call with you.
We appreciate your feedback and will continue improving the clarity and quality of our pre-sales support.
Best regards
Graywind team
Graywind Blinds -- reliable, with help if you need it
My Graywind blinds worked for 3 and 4 years each, no problems whatsoever, until one of them finally glitched. I made an easy online tech appointment, we worked through possible solutions in a Zoom call, and they determined that one of my remotes had gone bad. Even though I was long out of warranty, they FedExed me a replacement, and using the emailed instructions, got it back working again in a matter of minutes. I couldn't be happier with the care that Graywind took with me, and continue to be impressed with their products!
September 25, 2026
Reply from Graywind
Dear Tim，
Thank you so much for your wonderful review and continued trust in Graywind!
We’re delighted that our support team was able to help and get everything working again. Your recognition of both our products and customer care means a lot to us.
We truly appreciate your support and look forward to serving you for many years to come!
Best regards
Graywind team
Reply from Graywind
Dear Judy，
Thank you so much for your kind words!
Best regards
Graywind team
Blackout Panel Blinds PerfectlyDesigned
Absolutely perfectly fit modern white and blackout panel blinds for our large patio sliding doors! The online shopping experience was impeccable with a simple process that was short & concisely programmed for a user friendly experience. Communication for delivery & shipment was amazing since we are a newly built home where most deliveries were not delivered but this shipment arrived right on time! We thank you for your service. Most importantly, your product quality met our expectations!
September 23, 2026
Reply from Graywind
Dear Julia，
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re happy with your Graywind blinds and had a smooth shopping and delivery experience.
Your satisfaction with our product quality means a lot to us. We truly appreciate your trust and support, and hope you enjoy your new blinds for years to come!
Best regards
Graywind team
Great customer service and warranty…
Great customer service and warranty support. Highly recommended.
September 15, 2026
Reply from Graywind
Dear Mazyar，
Thank you so much for your kind words!
Best regards
Graywind team
Prompt and helpful support!
After about 11 months or so, the motor on one of our blinds stopped working (but the rest were still perfectly fine), and the Graywind support via Whatsapp was truly awesome. They responded quickly and sent me the replacement part and an instructional video. It was easy to replace, and I really appreciated their promptness and helpfulness. You gotta love working with a company that has good support! Would definitely buy from them again given how helpful they were.
September 19, 2026
Unprompted review
Reply from Graywind
Dear Eric，
Thank you so much for your wonderful review!
We’re glad our support team was able to assist you quickly and get everything working again.
Your trust and recognition mean a lot to us, and we truly appreciate your continued support. We look forward to serving you again!
Best regards
Graywind team
Blinds fit well and work nicely
Blinds fit well and work nicely
Still having trouble with limit positioning and wish there were printed instructions not online
For those that are not good with that, it makes it difficult
September 15, 2026
Reply from Graywind
Dear Mark，
Thank you for your feedback!
We’re glad to hear that you’re happy with the fit and performance of your blinds. We also appreciate your comments regarding the limit settings and printed instructions.
Your feedback is valuable to us, and we’ll continue working to make our setup guidance clearer and more convenient for all customers.
Thank you for choosing Graywind!
Best regards
Graywind team
Reply from Graywind
Dear Scott,
Thank you so much for your kind words!
Best regards
Graywind team
Graywind customer service is fantastic
Graywind customer service is absolutely fantastic. Ray has helped us a few times and he's awesome. I wish all companies had customer service as good as Graywind.
September 16, 2026
Reply from Graywind
Dear Dave，
Thank you so much for your wonderful review!
We’re thrilled to hear about your positive experience with our customer service team. We’ll be sure to share your kind words with Ray.
Your support and recognition mean a lot to us, and we truly appreciate you choosing Graywind!
Best regards
Graywind team
I've enjoyed my Graywind blinds for years
I've enjoyed my Graywind blinds for five years. They have retained their functionality and beauty. I did have one problem with one of the zigbee motors after years of service, and Graywind support sold me a new motor at a generous price, so I'm back in business. I've been really impressed with their product and their service. They're here for the long haul.
September 14, 2026
Reply from Graywind
Dear Scott,
Thank you so much for your continued trust in Graywind over the years!
We’re delighted to hear that you’re still enjoying your blinds and had a positive experience with our support team.
Your recognition of both our product quality and service means a lot to us. Thank you for being a valued Graywind customer!
Best regards
Graywind team
Reply from Graywind
Dear Joan,
Thank you so much for your kind words!
Best regards
Graywind team
Fast easy ordering and delivery
Fast easy ordering and delivery ! Customer service was great throughout the whole process.
September 10, 2026
Unprompted review
Reply from Graywind
Dear DK，
Thank you so much for your kind words!
Best regards
Graywind teams
NO support for product.
I loved the blind which we have only had for a year. Somehow we lost the remote, contacted them and were told we don’t make that anymore. So now I have a $500 blind that I get do anything with. Customer Service is terrible and I would never do business with them again.
September 10, 2026
Unprompted review
Reply from Graywind
Dear Steve，
We’re very sorry for the frustration and inconvenience this has caused. We understand your concern and would like the opportunity to make this right.
Our team will contact you by email with a solution and assist you with the next steps.
Thank you for bringing this to our attention, and we hope we can resolve this for you as soon as possible.
Best regards
Graywind team
Great Experience
Great customer service. Communicated with me to verify all measurements etc were correct prior to starting my order. Delivery was right on time and the order was exactly as I had requested!! Great experience all around! Love my blinds!
September 3, 2026
Reply from Graywind
Dear，
Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with our service and that your blinds arrived exactly as expected.
We truly appreciate your trust and support, and we’re so happy that you love your Graywind blinds. Thank you for choosing us!
Best regards
Graywind team
We had a warranty issue and Geaywind…
We had a warranty issue and Geaywind was easy to deal with and very accommodating and taking care of our issue. The customer service was excellent and the quality of their product is top notch.
August 31, 2026
Reply from Graywind
Dear Carpisc,
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with both our products and customer service.
Your trust and support mean a lot to us. Thank you for choosing Graywind!
Best regards
Graywind team
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