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Great Balls Of Flour Reviews 347

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, especially the dough and cheese, noting that they are exceptional and make delicious pizzas. Many people also highlight the excellent delivery service, mentioning that items arrive quickly, well-packaged, and in perfect condition, often with effective insulation. However, some customers also noted issues with delivery, including late arrivals, damaged packages, or items not arriving at all. A few other people also felt that customer service was not always helpful, particularly concerning order issues or promotional offers.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers praise the excellent quality of the... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of the dough,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and prompt delivery, with... See more

Order

People report ambiguous experiences with their orders. Many consumers praise the easy ordering process, fast... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent Customer Service. There was and issue with the delivery (a courier problem - nothing to do with Great Balls of Flour) but the GBoF team were super helpful, did everything they could to assis... See more

Company replied

Rated 4 out of 5 stars

A really good set of dough and accessories for making home pizza's. Nice tomato sauce. I'm coeliac so getting the GF items is tricky as they go out of stock very quickly (which I guess is a good thing... See more

Rated 5 out of 5 stars

Great Balls of Flour provide great quality products; their dough and latte di mozzarella cheese is exceptional and you can’t go wrong with their brilliant demo videos. Everything comes brilliantly... See more

Company replied


Company details

  1. Food Products Supplier
  2. Food Manufacturer

Written by the company

Great Balls of Flour is revolutionizing the way you enjoy authentic, high-quality pizza at home. We believe everyone deserves to experience the joy of a perfect pizza, regardless of dietary restrictions or busy schedules. That's why we specialize in crafting and delivering exceptional Neapolitan, Sourdough, and Gluten-Free pizza dough balls and complementary, restaurant-grade toppings right to your door. Our Mission: Quality, Convenience, and Community Authentic Quality: Our commitment starts with the ingredients. We use premium flours and time-honoured fermentation techniques to create dough that yields a truly authentic pizza crust—whether you're looking for the classic chew of a Neapolitan, the depth of flavour from Sourdough, or a delicious, worry-free Gluten-Free base. Ultimate Convenience: Forget the mess and stress of mixing, kneading, and proofing. Our ready-to-use dough balls are perfectly portioned. We take the hard work out of the process, leaving you with the fun part: stretching, topping, and baking your masterpiece in minutes. Curated Toppings: We don't just stop at the dough. We source and supply a selection of the highest quality toppings—from rich Italian tomato sauces and DOP-certified cheeses to unique, artisanal meats and vegetables—ensuring your homemade pizza tastes as good as, if not better than, your favourite pizzeria. Dietary Inclusivity: We understand that many people have specific dietary needs. Our dedicated production process ensures that our Gluten-Free offering is delicious, safe, and meets the same high standard as our traditional doughs, so no one has to miss out on pizza night. We're proud to bring the authentic pizzeria experience into kitchens across the country. Join the Great Balls of Flour family and discover how easy it is to make extraordinary pizza at home!

We promise the Best Pizza Dough

Written by the company

Make great pizza at home
You can enjoy great pizza made at home, safe in the knowledge that what you're eating is free of Ultra-Processed Ingredients and has been carefully produced before it leaves our kitchen. We make making restaurant quality pizza easy. In fact, you'll be amazed at how quickly you can make it - often in far less time than a pizza delivery takes! Throw into that the costs and how much money you're saving, you'll be savouring every single mouthful.

Our Shipping Promise

Next day delivery

Next day delivery
We offer the fastest delivery in the business and when we dispatch your order it will be shipped on an overnight service, making sure it arrives as fresh as it possibly can.

Contact info

Promotion box for Great Balls Of Flour

Pizza Dough & Premium Ingredients.

Make great pizza at home. We provide everything you need to make it.

4.1

Great

TrustScore 4 out of 5

347 reviews

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Replied to 69% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great dough

Great dough, efficient service. We have used them multiple times, for family use and for the C.I.C. we run and Open Farm Sunday events.

April 1, 2026
Rated 5 out of 5 stars

Fantastic dough balls

Fantastic dough balls, super easy to stretch and a great flavour as well. Wife said my pizzas were better than our favourite pizza restaurant! Delivery was nice and early on the advertised day as well. Will be buying more!

April 1, 2026
Rated 5 out of 5 stars

Exceptional!

Exceptional communication, delivery and absolutely delicious pizza - restaurant worthy!

April 1, 2026
Rated 5 out of 5 stars

Fast and prompt delivery

Fast and prompt delivery, easy to order! I’ve been buying these dough balls since we brought a pizza oven last year and they have never failed me or my family in having amazing pizza nights in!

March 16, 2026
Rated 1 out of 5 stars

Last time ordering, not a great dough to work with

Have ordered the pizza dough on 2 occasions from here in the past.

Here is my feedback
- they defrost and prove well
- hard to work with with stretching and becomes sticky
- by the time topping are no consistent to slide of as stickiness build up despite using flour or fine semolina without overdoing it
- crust can cook well, but base stay stodgy

I have tried other brands now to compare if I’m doing something wrong of if it’s just the dough. So far the best one I have found is through Warehouse Pizza a dough they sell on behalf of Pedding Pizzas, which is always consistent, easy to work with, slides of easily, base and crust cooks amazing and most of all no failed pizzas.

I think the recipe needs adapting to make it work for customers at home.

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely sourdough variety

Wanted to try the sourdough variety and along with the discount they didn’t disappoint. Good hydration and easy to work with a nice texture and taste. Tried a 12 pack and will be back for more. Life is so much easier when cooking pizza from ready prepared pizza dough

March 27, 2026
Rated 2 out of 5 stars

Quite upset with the experience

Quite upset with the experience. I ordered 2 ‘essentials boxes’ which were meant to be presents for 2 different people. The photo shows the product in a GBOF box. I assumed that it would arrive in 2 boxes but unfortunately it came in one big box and all the dough in one freezer bag. I emailed explaining this asking for 2 flat boxes to be sent out so I could still deliver them as presents but the response I got from Aimee wasn’t quite what I expected (as below)

Thank you so much for your message and for your kind words about the extras – we really appreciate it!

I completely understand your preference to have the two GBOF Pizza Essentials Boxes packed separately for gifting. Your order was shipped together in one package, as shown in the shipment details. Once an order has been fulfilled and shipped as a single package, we're unable to split it into separate shipments afterwards, even if flat packing would work. I’m sorry for any hassle this has caused – I realise it’s a bit more wrapping for you!

She really missed the point suggesting it was more wrapping for me to do really did not help. Steph did step in to take over apologising for those comments. I ended up spending another £20 to make them look like a present and they offered me £5 to go towards it.

Totally un-impressed with the whole experience.

March 11, 2026
Rated 3 out of 5 stars

Gluten free

In the excitement of reading Gluten Free dough to treat my celiac wife and kids, I eagerly purchased a bunch of pizza doughs for a pizza night.

In disbelief of how amazing the dough felt and smelt, I read the pack and thankfully saw ‘WHEAT’, just in time as to not poison the family!!

I hasten to add on two points, I ate some of the pizzas and they were lovely. The second point is, if you suffer with celiac disease unless something is explicitly clear, it’s a human trait to read what you’re hoping to read.

No bad feeling towards the company, more speed and less haste on my part.

March 27, 2026
Unprompted review
Rated 2 out of 5 stars

Gf bases/sourdough

Unfortunately I didn’t read the information correctly, and as I’m celiac I was excited to see the gf bases and couldn’t wait to get my order in and I ordered sourdough by mistake so I am unable to give a review

March 23, 2026
Rated 5 out of 5 stars

Amazing pizzas

Excellent service and the pizzas are excellent

March 20, 2026
Great Balls Of Flour logo

Reply from Great Balls Of Flour

Hiya Roddy

"Excellent service and excellent pizzas" is the exact combination we strive for every single day!

We put a lot of love into the proofing process, and just as much effort into making sure our service is completely spot on. We are absolutely thrilled that both the delivery and the dough hit the mark for you.

5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ - Thank you 🤩

Team GBOF

Rated 5 out of 5 stars

Makes great pizzas

Makes great pizzas. Very quick delivery

March 19, 2026
Great Balls Of Flour logo

Reply from Great Balls Of Flour

Hey 👋

That is the ultimate winning combination for ultimate Pizza Night! 🚀

We work really hard to make sure our dough gets to you as fast as possible, so you can get straight to the best part: baking and eating fantastic pizzas. We are thrilled that the delivery was speedy and the results were great.

Thanks for the 5 stars!

Team GBOF

Rated 5 out of 5 stars

Lovely dough

Lovely dough, quick delivery and instructions amazing

March 17, 2026
Great Balls Of Flour logo

Reply from Great Balls Of Flour

Hi Mrs Westlake

Thank you so much for the wonderful 5-star review! 🧡 "Lovely dough, quick delivery, and amazing instructions" is the formula we aim for with every single box.

We put a lot of time into making sure our guides set you up for absolute success right out of the gate, so we are thrilled to hear they hit the mark for you. We hope your pizzas tasted fantastic! 🧡🔥🍕

Team GBOF

Rated 5 out of 5 stars

Brought a pizza oven didnt know what we…

Brought a pizza oven didnt know what we were doing so rang great balls of flour who advised us on the best dough to buy to start us off. They were so helpful we ordered a lot more. They came on time and very well packaged. The products are just the best ever. We will be ordering again very soon

March 20, 2026
Unprompted review
Great Balls Of Flour logo

Reply from Great Balls Of Flour

Hey Mrs Mather

Welcome to the pizza oven club! Getting a new oven is incredibly exciting but we know it can feel a bit daunting at first, so we absolutely loved taking your call and helping you pick the right dough to get started.

We are thrilled that our advice hit the mark and that you loved the products enough to stock up with more. Knowing that the packaging, delivery, and taste were all "the best ever" is the ultimate compliment for us.

We cannot wait to fuel your next pizza party. See you very soon!

You may also want to keep an eye out for the Frequent Flour Club which will give you a lot of benefits if you're buying regularly.

Team GBOF

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