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The Great British Pub Card Reviews 

181
•
TrustScore 5 out of 5

4.8

Pub
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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality of support provided. Customers frequently praise the exceptional customer service, highlighting how helpful, polite, and efficient the staff members are when assisting with gift cards and resolving various issues. People also appreciate the incredibly fast response times, noting that most queries regarding balances and expired vouchers are answered within hours or even minutes. However, some customers also noted communication hurdles or initial difficulties when trying to check details using the online service. A few individuals experienced delayed replies or felt that certain digital features were frustrating to navigate before receiving proper assistance.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, praising the prompt and efficient... See more

Response time

Customers had positive experiences with response time, consistently praising the team for being very... See more

Staff

Consumers find staff to be positive, highlighting their kindness, friendliness, and polite approach.... See more

Service

Reviewers mention positive feedback about service, highlighting very helpful and professional assistance with... See more

Customer communications

People report ambiguous experiences with customer communications. Many consumers praise the quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a query regarding the balance on my card ( for some reason the online checker would not recognise my card number and pin). I made contact on a Sunday afternoon and received a reply around 8AM... See more

Rated 5 out of 5 stars

Sophie was very kind, friendly, helpful and reassuring. Sophie resolved my problem with professionalism, swiftly and promptly! I went to the crooked billet in Iver last week with a friend for lunch,th... See more

Rated 5 out of 5 stars

I contacted the customer service team when my gift card took awhile to arrive. They quickly and professionally reassured me that the delay was due to the festive period. Sophie was very helpful and of... See more

Rated 5 out of 5 stars

I bought a voucher for my son but unfortunately he lost his phone containing the e-voucher. Many months later when we remembered the voucher had been lost I emailed Great British Pubs and asked could... See more

Company details

  1. Pub

Written by the company

The Great British Pub Card can be redeemed against food, drink and overnight stays in over 1,700 pubs nationwide, including the brands Chef & Brewer, Hungry Horse, Flaming Grill, Farmhouse Inns and many more.

Contact info

4.8

Excellent

TrustScore 5 out of 5

181 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(181)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent customer service

I purchased a Greene King voucher for my son for Christmas 2024, printed it off and then subsequently deleted the email. My son lost the print out so I emailed the customer service department to see if they could resend the voucher and, within 3 working days, they did! Thank you so much, not £50 wasted! Fabulous customer service

June 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Did not receive £30 Gift Card online as ordered

After ordering a £30 Gift Card on line last night - for a gift to give today - the money has been taken out of my account but I have not been sent the Gift Card! I asked that it be delivered to me, the same day, online. They haven't!
On contacting customer services, I was asked for an order number. I haven't received one; I haven't received anything. Payment has left my bank account so I've reported it to my bank as a fraudulent transaction.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Help with expired card

I didn't realise a card had expired last month. A quick email to customer service (Sophie) and she reinstated the card balance and gave me a month to use it.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

So pleased with response.

Unfortunately my son wasn’t able to use the vouchers when he planned but the amazing customer service team sorted this out for me with super efficiency.
Well done everyone it really is appreciated.

June 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Received electronic voucher instantly

No issues receiving the online voucher that clearly states the expiration date, has a bar code and pin. Hopefully there won’t be issues using it. But I like that I can search for pubs on their website that will accept the voucher .

April 26, 2025
Unprompted review
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