Greatmats.com Corporation Reviews 

9,980
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 496 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and the knowledgeable staff who expertly guide them through choosing the right materials and calculating exact quantities. Consumers also deeply appreciate the remarkably fast delivery times and straightforward installation process, which effortlessly transforms spaces like home gyms and playrooms. Some reviewers were not happy with shipping delays, noting that some shipments took several weeks to arrive without prior notification or communication. A few other people also felt that occasional order mix-ups or delivery errors caused frustrating setbacks when receiving their products.

What people talk about most

Product

Consumers find product satisfaction to be high, praising the excellent quality, durability, and ease of... See more

Quality

Clients share positive opinions on quality, consistently highlighting that the products are well-made, feel... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that shipments are typically fast, accurate,... See more

Order

Users describe positive interactions with order, highlighting that the overall ordering and delivery... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beth was an incredible resource, helping to steer me to the correct products for my use case. I was ready to spend far more but she (correctly) recommended the right product and saved me significant... See more

Rated 5 out of 5 stars

I liked the personal care I received from Jake in customer care. He contacted me right away, and proceeded to get me a better quote on the freight shipping. I received my order in a reasonable amou... See more

Rated 5 out of 5 stars

3mm rubber underlayment is high quality. I had to order some more after under ordering from another vendor (FlooringInc.Com). The Greatmats 3mm was all around much better, it doesn't tear easily like... See more

Rated 5 out of 5 stars

I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more


Company details

  1. Flooring Store

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(9,980)

477 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great Mats!

The mats are wonderful but the shipping is outrageous! Is there a different delivery company that could be used?

October 23, 2026
Greatmats.com Corporation logo

Reply from Greatmats.com Corporation

Thank you for choosing Greatmats and for providing your feedback. Unfortunately, the cost of shipping has been increasing. We work with several freight carriers and ship orders using the company with the lowest cost we can find.

Rated 5 out of 5 stars

Quality Product!

Quality Product!! We order these mats with a tight deadline for use at our community ice rink. I mentioned that and the mats were deliver a few weeks early. Very much appreciated…

October 26, 2026
Rated 5 out of 5 stars

Easy to use

Easy to use. Very responsive and delivery was timely. Would recommend and use again with no concerns.

October 20, 2026
Rated 5 out of 5 stars

Great product and service!

Great product, awesome website and superior customer service. The trifecta that will always come through every time. You could not ask for more.
When you need a product for your business or personal use, look no further than Greatmats.

October 20, 2026
Rated 5 out of 5 stars

I liked the personal care I received and the product quality...

I liked the personal care I received from Jake in customer care. He contacted me right away, and proceeded to get me a better quote on the freight shipping. I received my order in a reasonable amount of time, in good condition.
Horse Stall Mats Kit Cobblestone 3/4 Inch x 10x12 Ft., they are good quality mats. I'm pleased with my decision to buy from Greatmats.

October 22, 2026
Rated 5 out of 5 stars

I had a great experience with Greatmats…

I had a great experience with Greatmats the first time I ordered about two years ago. That is whay I came back to order more of their mats. What stood out most was the quick turn around and quality of the mats, which made the transaction especially positive. The team was friendly and knowledgeable and took the time to understand my order. I appreciated their attention to detail and commitment to customer satisfaction. Based on my experience, I would gladly recommend them to others.

October 12, 2026

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