3mm rubber underlayment is high quality. I had to order some more after under ordering from another vendor (FlooringInc.Com). The Greatmats 3mm was all around much better, it doesn't tear easily like... See more
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I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more
I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be c... See more
Just finished installing the mats. Thanks to Eric, all went well. Everything went together as expected and the mats finish great. It’s hard physical labor. Wow. One thing I would change if I were do i... See more
Company details
- #6 of 16 best companies in Flooring Store
Written by the company
Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.
Written by the company
Contact info
117 Industrial Ave., 54858, Milltown, United States
- 877-822-6622
- service@greatmats.com
- www.greatmats.com
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Product (roof deck tiles) ended up…
Product (roof deck tiles) ended up discoloring the second day it was on my roofdeck. After a month plus they are still discolored. It was not the color or quality I expected. And I even requested samples. Color was important to this roof deck project.
May 14, 2026
Reply from Greatmats.com Corporation
We have been working with this customer and explained to her that during manufacturing, a thin membrane of polyurethane encapsulates each granule on the face of the tile. When this thin membrane is exposed to UV light, it begins a degradation process, which initially shows the yellowing being seen. During this process, the thin top layer of polyurethane will break down. When this is complete, the original color of the tile will be restored. She has confirmed with us that she has seem some improvement and plans to check back in in a couple of weeks.
Customer Service
The mats are great quality and customer service is even better. When we had an issue with a mat that was received, they were very attenuative and helped out in a timely manner.
June 17, 2026
Just finished installing the mats
Just finished installing the mats. Thanks to Eric, all went well. Everything went together as expected and the mats finish great. It’s hard physical labor. Wow. One thing I would change if I were do it again, order the mats to fit the exact stall sizes so there isn’t as much cutting. I had to trim approximately 3” off each side piece to accommodate for the actual smaller size of the stalls. Even though the spec size of the stalls are 10x12 and 10x10, they are actually smaller because of the 6x6 framing. That resulted in having to trim 3” off each side to get the mats to fit. The trimming takes time and patience to get it right. Aside from that the finished product is wonderful and it will be around to stay for the long haul.
June 12, 2026
Everything was on time and no problems…
Everything was on time and no problems with the product. Looks great.
June 16, 2026
There was a double billing for my…
There was a double billing for my product and the customer service person handled it the same day.
JRA
June 12, 2026
You had what I needed at a fair price
You had what I needed at a fair price. Delivery was fast. Happy with the tiles that we bought. I would recommend this company
June 11, 2026
The customer service was fantastic when…
The customer service was fantastic when it came to working with me on delivery. Thank you.
June 9, 2026
Our order was placed on 6/5
Our order was placed on 6/5. It’s been 3 weeks and we still haven’t received it. Not good.
June 11, 2026
Reply from Greatmats.com Corporation
We are sorry to have learned this shipment was damaged while in transit with FedEx and are putting together a replacement order for the customer. Our apologies for the inconvenience this has caused.
Angie and the ladies in the dance floor…
Angie and the ladies in the dance floor division were helpful knowledgeable and the floor is gorgeous . Shipping company not so nice but that is not great mats people.
June 10, 2026
Reply from Greatmats.com Corporation
We are sorry to hear that this customer's order was delivered damaged and have reached out to obtain additional information so the issue can be resolved.
Excellent service and product
Excellent service and product. Superb quality flooring for dance practice. Shipped and delivered very fast too.
June 5, 2026
Still haven't received the complete…
Still haven't received the complete delivery after about a month after ordering. The customer service has been good but still missing a mat and they are blaming the 1 out of 23 on Fed EX.
June 5, 2026
Reply from Greatmats.com Corporation
We understand the frustration caused by missing packages and contacted FedEx as soon as the customer reached out to let us know this happened. They confirmed the package was in fact lost so we have made arrangements to have a replacement mat sent to this customer.
I still haven’t officially installed…
I still haven’t officially installed the mats that I ordered, but the ordering process, knowledge of staff, and the delivery of the mats, along with my custom logo, look great and arrived in perfect shape. Really looking forward to using them in the coming months and years. Thanks!
June 9, 2026
I ordered some mats and Jake called me…
I ordered some mats and Jake called me and gave me a great suggestion on how to save on shipping costs. Great customer service.
June 9, 2026
Product looks good
June 9, 2026
Excellent from order to delivery
Excellent from order to delivery! The mats are excellent quality.
June 4, 2026
Easy to order and timely delivery
Easy to order and timely delivery. Absolutely no issues.
June 3, 2026
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