We wanted to make a booking for a trip in 2027 and we had vouchers as compensation for some problems on a previous trip so we couldn't book online as we normally would. GRJ called me back and with the... See more
Location
Switch location4th and 5th Floors, HQ Building Hudson Quarter, Toft Green, YO1 6JT York, Yorkshire, GB
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See what reviewers are saying
Very helpful when I telephoned to check that my dietary requirements could be catered for. I then confirmed the booking on the phone. All information emailed and arrived in the post the next day. The... See more
We knew which holiday we were looking at and we just needed a few questions answered. Luke was very helpful and very knowledgeable and clarified everything. The price was quite expensive but Luke gave... See more
This is the third holiday I have booked through Great Rail Journeys which I think speaks for itself. The lady that dealt with me was extremely helpful and knowledgeable. An excellent level of service... See more
Company details
Written by the company
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Written by the company
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
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We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Contact info
4th and 5th Floors, HQ Building Hudson Quarter, Toft Green, YO1 6JT, York, Yorkshire, United Kingdom
- 0190452936
4.6
Excellent
42 reviews
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Very efficient and helpful
July 14, 2026
Not so "Great" Rail Journeys
We were recommended GRJ while on another tour by the Tour Manger if we wanted a train and river cruise. Booking was far way too complicated or did we get it wrong? Imperial cities and delights of the Danube we booked or what we thought was Passau To Budapest but when we paid our deposit we had the confirmation that it was the opposite. When returning to the website we were bombarded with other tours and took a guess at the one we booked and made cabin and day tours to complete the booking. Using the “BAG MAN” was a great idea this saved lugging baggage from train to train. The cruise was exceptional and picked up a GRJ Magazine to book our next holiday on the Rhine when we get home. However………………
The tour manager to start with appeared okay, setting up a what’s app group to relay all the information regarding train, hotel and tour times. However from St. Pancras to Budapest, at every opportunity disappearing to have a cigarette, at one point on a train journey offering the group a taste of an alcoholic drink from the cap of a bottle of an alcoholic drink from his bag. Not sure on GRJ Policy is for employees regarding this. At Hradcany Castle the Tour manager with another tour manager from another group exchanged a vigorous tête-à-tête regarding queue jumping. In Prague they made issue with a street beger rather than walk on by. Was curt to my partner when they asked a question regarding train seating on the return journey.
As an avid train enthusiast and having been on so many European trains and tours these past plus 20 yearsI to sign off the lines and stations that I have been through. NOT on this tour! For some reason we were always given tickets for seats whereby we had seats next to the train pillar (no window or partial) and thought it unlucky to be always given tickets for these seats.
This, by far was the worst rail travel experience in the company of a tour manager. We will not be using GRJ on the basis we may get this tour manager again.
June 28, 2026
Unprompted review
GRJ's Tour & Cruise booking process
We wanted to make a booking for a trip in 2027 and we had vouchers as compensation for some problems on a previous trip so we couldn't book online as we normally would. GRJ called me back and with their representative we went through the trip choosing various options. He was able to add the value of our vouchers as an extra payment after I paid the usual deposit. Documentation followed by email shortly after our call ended. Smooth process, so I give it full marks.
July 18, 2026
Easy to book
Easy to book. Very pleasant and helpful. Straight through to a human being!!!!
July 18, 2026
Why are you asking me to tell you how…
Why are you asking me to tell you how good you are? All you have done so far is take my money for my booking!
July 14, 2026
Excellent customer service
This is the third holiday I have booked through Great Rail Journeys which I think speaks for itself. The lady that dealt with me was extremely helpful and knowledgeable. An excellent level of service. Thankyou
July 16, 2026
Excellent service as always!
Always a great experience booking with Great Rail Journeys. Customer service excellent, very professional and able to answer all our questions.
July 15, 2026
Very helpful when I telephoned to check…
Very helpful when I telephoned to check that my dietary requirements could be catered for. I then confirmed the booking on the phone. All information emailed and arrived in the post the next day. They were recommended to me from two separate friends.
July 18, 2026
My questions answered and booking…
My questions answered and booking made,very straight forward
July 18, 2026
Booking a holiday is always easy
Booking a holiday is always easy via the phone. Everyone are very friendly & helpful. Confirmation is sent via email very quickly
July 17, 2026
Luke was extremely helpful and helped…
Luke was extremely helpful and helped to make the booking process seamless
July 17, 2026
Easy to book.
July 17, 2026
The customer services agent was very…
The customer services agent was very pleasant and efficient dealing with my booking and provided all the necessary information
July 16, 2026
Professional staff making the booking…
Professional staff making the booking process very easy
July 17, 2026
Just booked our holiday.
Just booked our holiday.
Information easy to understand and booking went smoothly
July 15, 2026
A quick up date was sent to me by email…
A quick up date was sent to me by email to acknowledge my booking . Phone call was made promptly to me the next day to discuss my disability. Sarah was very professional, caring, understanding and helpful
July 15, 2026
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