We spoke with a representative on the phone prior to using your web site to book our trip. He was quite helpful in answering our questions. Once we confirmed our availability, it was easy to book ou... See more
Location
Switch location309 W Washington Street, Suite 1100, 60606 Chicago, Illinois, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Did not enjoy the 35hr train ride it was too long. Concession staff was very rude, The bathrooms were not clean and stocked with paper products. Once we arrived at Whitefish and met motorcoach everyth... See more
This is our first booking with Great Rail Journeys. Luke was very helpful on the phone over several calls. He assisted with our reservation, courtesy hold and the AARP discount. We then sent an emai... See more
Extremely efficient and very informative - and so kind! Ashanti is wonderful! Easy booking process and upgrade availability. There are travel options for everyone. We found a trip that was just wha... See more
Company details
Written by the company
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Written by the company
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Contact info
309 W Washington Street, Suite 1100, 60606, Chicago, Illinois, United States
- 1-877-929-7245
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service reps Cameron & Lamine and…
Customer service reps Cameron and Lamine (?) were both very friendly and helpful. Lamine answered some initial questions from my wife. Cameron handled the reservation and questions that I had. It was a pleasure dealing with Cameron. He emailed me everything that he said he would right after our call.
September 1, 2026
Easy reservation f0r next May
Easy reservation f0r next May. used on line only, have not engaged staff.
September 1, 2026
The representative was very informative and made registration process easy
The representative had answers to all the questions. Setting up the reservation and deposit was quick and easy. I look forward to an exciting adventure
August 31, 2026
Our Great Rail travel consultant was very considerate when answering our questions.rate and had
Our Great Rail travel consultant was very helpful with our travel plans and helping us with planning lodging prior to the trip.
August 30, 2026
Telephone service remedied online challenges
The website was not providing confirmation of our online booking, so we retried to submit it when an error popped up and said to call the toll free number. When we did, after a short waiting period, we were confirmed that the reservation went through, and were guaranteed on the trip. He also mentioned that email confirmations are batched processed every 15 minutes, so it did arrive soon after. Looking forward to the adventure.
August 26, 2026
Easy and straightforward and when…
Easy and straightforward and when questions arrive the support was responsive
August 29, 2026
The expertise of the agent Lamin.
August 29, 2026
Luke did a great job of answering all…
Luke did a great job of answering all of our questions, explaining the process, booking timeline, etc.
August 27, 2026
super company to deal with
very helpful and friendly staff member answered all my questions and explained everything very well
my second trip with this company and very well pleased
August 30, 2026
Employees were intelligent
Employees were intelligent, knowledgeable and hada sense of humor.....Hope the follow up is tmely
August 30, 2026
Was very easy to set it up
Was very easy to set it up. Looking forward to the trip next year!
August 28, 2026
Luke was very informative and…
Luke was very informative and attentive. He provided all the information I needed to make the booking and followed through with emails
August 29, 2026
Very easy to book online
Very easy to book online. But if you have questions about the trip, then it’s always best and still very easy to call Great Rail Journeys and speak to a real person.
August 28, 2026
We call your number and they answer all…
We call your number and they answer all our questions in a very professional manner and we booked our trip
August 30, 2026
Knowledgeable & personable
Knowledgeable & personable. Made us comfortable with our choice.
August 30, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.