The Great Wine Co. Reviews 

3,458
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 510 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of quality wines and spirits, often finding unique options at competitive prices. Many people highlight the prompt and reliable delivery service, noting that items arrive well-packaged and in perfect condition. The overall service, from easy ordering to helpful staff, is frequently described as excellent and efficient. However, some customers also noted significant issues with delivery, particularly concerning the courier DPD. These experiences included orders not arriving, left at incorrect locations, or lost entirely, leading to missed occasions or inconvenience.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the prompt and... See more

Product

Consumers find product to be positive, consistently praising the excellent selection of wines, spirits, and... See more

Price

Clients share positive opinions on price, consistently finding excellent wines and products at good value and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, reliable,... See more

Order

People report positive experiences with order, noting that the ordering process is easy and efficient, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In addition to 6 bottles of our favourite Rose, we picked another selection of wine, quickly delivered using DPD in very well packed box. First bottle of Red opened was the Capeline Syrah Grenach... See more

Rated 5 out of 5 stars

I have only been using the Great Wine Co for a few months and am disappointed that the shop has closed. I have always had good service and excellent advice from the staff and my first online order has... See more

Rated 5 out of 5 stars

I cannot speak highly enough about this company. The pricing is reasonable. There are discounts for larger orders. Ordering is easy. The deliveries often come faster than expected and when I order the... See more

Rated 5 out of 5 stars

Good choice of unusual wines. Great offer with the 20% off bank holiday offer and a discount code too. Delivery was well announced and the packaging was amazing - there was no chance of damage dur... See more


Company details

  1. Alcohol Store

Information provided by various external sources

Wine is all about people. We are a company run by wine people. Our mission is to introduce you to the people who craft this wonderful drink with care, attention and passion. By doing so, we want to foster connections, share enjoyment and encourage enthusiasm. We bring you the full, kaleidoscopic picture of vineyards, places and people. In our seasonal world, we’ll bring you what’s good on the day, and point you to the right wines for the season’s flavours. We know that great wine experiences are personal, so we’ll always put you, the wine drinker first. Allow us to listen and learn, and we’ll make sure that you get the right wine, for the right reason.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(3,458)

460 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional choice of wines

Exceptional choice of wines. Brilliant prices. Used Click and Collect so had to go to Majestic which is a shame - I already miss the Great Wine shop 😞

June 16, 2026
Rated 1 out of 5 stars

the wine was lost for two days when DPD…

the wine was lost for two days when DPD had said someone had signed for it.

June 29, 2026
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Reply from The Great Wine Co.

Thank you very much for your email and very sorry to hear this courier delivery did not go as planned. The details of this order are not as they should be and it isn't easy to see exactly what has happened, very sorry this has had an impact on your order being delivered. Understand that the order has been rearranged for later in the week but this should not have been necessary. If there are any further issues please don't hesitate to get in contact.

Rated 5 out of 5 stars

good service, good prices and good advice

I have only been using the Great Wine Co for a few months and am disappointed that the shop has closed. I have always had good service and excellent advice from the staff and my first online order has just arrived. packed perfectly and securely, delivered when promised and in good condition. I shall continue using the online service until a new venue is found. Prices are fair and reasonable

June 25, 2026
Rated 1 out of 5 stars

Disappointing Company

Wine never arrived but I should have read the numerous reviews which indicate that this company uses a low end courier so not really a surprise.

June 16, 2026
The Great Wine Co. logo

Reply from The Great Wine Co.

Thank you for your comments - we use DPD because in our experience, overall they offer an excellent service across the country. We could use a very premium courier although we would need to pass this cost on in full. We're sorry to hear that your wine was not delivered but DPD looked to have done what they were asked and attempted delivery on two occasions, and it isn't clear why delivery was not possible. Please do let us know if this account is inaccurate. As part of their policy, and ours, they require proof of age from a signatory and hence the wines cannot just be left. From looking into the detail the refund for your order was made and although we far prefer to deliver wine we hope that this process was straightforward. Please let us know if you have further comment. Many thanks.

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